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“Good Value for Big Families”
Review of KSL Hotel & Resort

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KSL Hotel & Resort
Ranked #12 of 110 Hotels in Johor Bahru
Singapore, Singapore
Level 6 Contributor
259 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 274 helpful votes
“Good Value for Big Families”
Reviewed 14 August 2014

D'Esplanade Residences is situated above the KSL Mall, but don’t be confused with the KSL Resort which is in another tower. D'Esplanade has its own parking and it is connected to the mall at ground level.

We were two families travelling with 4 adults and 3 children, so we booked for a 2+1 apartment which has a king-sized bed in the largest bedroom with an attached bathroom, queen-sized bed in a slightly smaller bedroom and a single-bed in a very small room, which is more like the size of a study room.

The living and dining area is very spacious, with TV and air-con. The balcony is facing inwards so the view was another unit opposite us and the balcony's floor was very dirty, so none of us stepped out. As we were on the 30th floor, our rooms’ windows overlook the city and we caught some fireworks that night too. However, the windows in the rooms are way too low, and it made me very nervous whenever any one of our children was playing in the room. Even though, we kept the windows closed, they cannot be locked. So safety is an issue for us, with young kids.

One of the room's air-con was not cool, so my husband opened it up and checked. The dust was so thick and there was even a thin layer of ice formed inside. God knows when was the last time someone serviced the air-cons.

All in all, it is still a good choice for families or bigger groups like us, because we could spend time together without having to book separate hotel rooms, and it was also cost-saving for us too. The apartment is not the prettiest or the cleanest, and the bedsheets were kind of scratchy, but for just one night of accommodation, we weren’t too fussy about it.

There is a small-scaled dino-themed water park which admits the residence's guests for free. Our children loved it. And with the mall just a few steps away, it made shopping so convenient.

I might coming back if we are going to be travelling in a big group, but hopefully they will do something about the Wi-Fi, because currently, the Wi-Fi is only available at the lobby and the windows, like make a lock or something for safety sake.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Cheong C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
  • Rooms
  • Service
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (316)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Singapore, null, Singapore
Level 5 Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 August 2014

Upon arrival at the hotel, I took more than 20 minutes to check in, due to "computer problem" as told by the front desk. After the long wait and finally got the key to my room but was disappointed that I was unable to log in to their wifi and had to make my way down to the front desk to seek assistance. The room was okay for my husband and I. The only bonus was that the hotel's location. It was situated right beside KSL shopping mall. Being a movie lover, we felt safe to go for movies past midnight.

Overall, the experience was okay, though the service was average and nothing fantastic. I would go back for a one-night stay for the sake of the convenience of a movie theatre, shopping and the array of good food from the nearby food stalls.

  • Stayed February 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Di D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penang, Pulau Pinang, Malaysia
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 August 2014 via mobile

The hotel is within KSL City Mall and is conveniently located for both business or vacation travelers.

However, the car park bay is sharing with shoppers which poses inconvenient for hotel guess in terms of free spaces and security.

Equipped with good amenities like gym, saunas, 'Dinosaur park' swimming pool, lounge as well. However, as mentioned that it is within KSL city mall, you may find MBO cinema , family karaoke joint, Tesco and other shopping shops (although you will not find branded items)

Last of all the room is well kept and clean.



Stayed August 2014, travelled on business
Helpful?
Thank 71cat80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, null, Singapore
Level 5 Contributor
56 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 12 August 2014 via mobile

Checked in for 2 nights from 9 Aug to 11 Aug 2014. Room was clean, beds were comfortable to sleep on but the airconditioning was beyond our control! We adjusted the temperature up several times but the temperature dipped drastically. Kids will love the dinosaur themed water play very much. Slides were great! With shopping and dining just below the hotel, we found it convenient. Many dining options to choose from. In a nutshell, very suitable for couples with children aged between 4 to 10.

Stayed August 2014, travelled with family
Helpful?
2 Thank Rawsilver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indonesia
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 August 2014

We stayed in this hotel for 5 nights and it was an amazing experience. Dinosaur theme park at level 7 is fun, especially for children and it's free for hotel guest. Remember to use a sport shoes if you want to enjoy the gym. Billiard there is fun too. Breakfast is average. Room is not as big as I imagine but it's fine,there is no bathtub in the bathrooms only showers but thanks God there is a hairdryer (for a woman it's a must lol). We have a problem with a toilet flush and I call the operator, they sent the maintenance team to fix it in about five minutes and the problem solved. Easy access to legoland theme park and water park. Great location because the hotel is connected to KSL mall and it always so crowded until night. Great stay and will stay there again if I come visit JB.

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 August 2014 via mobile

Location for this hotel is brilliant! Dinasor Theme Park at Level 7, and shopping mall offers few dining choices under same building. However, the apartment that we stayed wasn't really clean. A full bag of trash with maggots surprised us during entered to our room! Totally disgusting. The electric stove is not working and we tried to call someone to address the technical problem but no one turn up. There are no in house telephone which make it so difficult for us to communicate with the reception. However the view from apartment's balcony is breath taking with a beautiful view of Singapore straits and Johor Bahru city!

Stayed July 2014
Helpful?
Thank NNANz87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Hague, The Netherlands
Level 4 Contributor
42 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 6 August 2014 via mobile

Clean and spacious rooms. Good quality food. Location is within congested JB downtown area. Swimming pool is big and clean. Playing ground for the kids. Perfect location to host seminars, business meetings and weddings. Enough car parking lots. Helpful staff.

Stayed June 2014
Helpful?
1 Thank AhmedTamerMcT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about KSL Hotel & Resort

Property: KSL Hotel & Resort
Address: 33 Jalan Seladang | Taman Abad, Johor Bahru 80250, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 110 Hotels in Johor Bahru
Price Range (Based on Average Rates): £
Hotel Class:4 star — KSL Hotel & Resort 4*
Number of rooms: 100
Official Description (provided by the hotel):
KSL Hotel & Resort is the largest integrated resort in Johor Bahru that offers a complete shopping experience with entertainments and accommodations. The hotel is located in the heart of Johor Bahru City. It is about 5 minutes away from the Causeway,10 minutes from Johor Bahru Business District and 20 minutes from LEGOLAND. LEGOLAND tickets and return shuttle service is available at the hotel or you could include it during the booking at our website. The Resort style hotel provides 868 rooms & suites and extensive meeting and event facilities. For meetings and events, KSL Resort offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. We also offers a range of wedding packages for your special day.With its convenience and comfort, you are able to enjoy numerous well-known Food & Beverage outlets, Fashion boutiques, Cineplex and Hypermarts (Tesco) all under one roof. Without compromising the location, you still can enjoy the water theme park facilities, Golf simulator experience, pool, billiard and children's amusement arcade.In the evening, all guests are invited to our Mission Bar & Grill, where you are able to enjoy a wide range of imported beers and wines. There will be Barbeque dinner and live band to lead you through the night. ... more   less 
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