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“Good value with excellent location but not 4 stars”
Review of KSL Hotel & Resort

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KSL Hotel & Resort
Ranked #8 of 108 Hotels in Johor Bahru
SG
Level Contributor
62 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Good value with excellent location but not 4 stars”
Reviewed 25 August 2014 via mobile

Stayed in Ksl hotel and just check in took more 1/2 hour. Upgraded room at level 12. Food above average (better than genting), excellent swimming pool including foc entrance to dinosaur theme pool. Shopping and food wise up to the mark. Opp shopping centre has bak kut teh claypot. Walking distance to holiday plaza - 10 minutes. RM10 ride to ksl from JB citysquare. Good shortgetaway holiday - reasonable pricing. But service can be better for check-in.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sammie_lee_kw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,195 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (303)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Swedish first
  • Thai first
  • Any
English first
Singapore, Singapore
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 23 August 2014 via mobile

Smooth checked in with husband & daughter on 23 Aug. Not many people at 2pm then.
Superior triple room at Tower 1, level 18. First impression the moment we stepped into the room was "Hmm..Ok.. so this is the triple room.." i said. So it's just a normal room. The hotel is not that old but there stains on the curtains, pencils drawings in the wardrobe, electric kettle dont work etc.
Lift lobby lightings along the corridors to the rooms were super dim. Can be scary if you come back late at nite.
It's a triple room but they provide only 2 bath towels, 2 sets of toothbrushes and no hand towels. So we need to request separately. Sigh
Since this was our 1st stay, I just have to take note their pros n cons.
Dinner cost RM 75++ per adult. Nice spread. I have include the breakfast for 3 of us.

Stayed August 2014, travelled with family
Helpful?
2 Thank JulianaJumat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cygnet, Australia
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 21 August 2014 via mobile

Just checked our of the KSL apartments. Service has been great. Staff could not do enough. The apartments are large and a 2 bedroom easily accommodated my family of 5. We were in the 20th floor and the views are amazing especially at night. We used the hotel pool which had a dinosaur theme and water slides. The kids lived it and would have stayed all day if they could. Great place to stay with a family due to the close proximity to the mall.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Loz212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 20 August 2014

I've booked a hotel on my Birthday and it's really great with romantic feel. High floor that oversees almost everything in front of me. Check in/out is smooth. Staff was very friendly. The overall feel was great! The only draw back was, the waiting time to get in the lift during peak hours. You have to wait awhile (2-3 batches) before you can proceed in.

Next to it was a shopping centre! This mades shopping a whole lot easier and you could even watch a show before you proceed to bed.

Room Tip: Just tell them to give you a high floor room with a good view.
See more room tips
  • Stayed November 2013, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank adesmond2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 19 August 2014 via mobile

This hotel is about 10 minutes away from the woodland border crossing to Singapore . For this reason alone I think the hotel derive 90% of its business from conducted tours. If you are looking for a nice hotel to relax this is not it. Hotel a little mean on a lot of small things like wifi give you coupon which last for one hour, so we got half a dozen. One key card only. Must have breakfast coupon. The best thing is they put up a sign that they will charge for wastage. Think aimed at the kiasu syndrome. Rooms also very small

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Stephen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 August 2014

one thing to understand, booking KSL hotel, it comes in 2 choices. 1 part is a hotel (carpet flooring in room). 2nd part is apartment (two or three bedroom). both is link to shopping centre.
if you are a 4 pax group or more. choose the apartment. couple then choose hotel.
for apartment - living space is large with balcony. need to walk a bit far to reach your rooms. lift is slow but many to choose. overall room is clean. bed is comfortable. common toilet is too small.
for hotel - room is small, convenient / easy to locate. wifi slow.
bring your kids to the swimming pool. movies, food and shopping, no complains on that.
staff's service is average.
price wise is a bit high but in exchange for location and shopping centre.

  • Stayed June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Joshua P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 16 August 2014

We stayed here for three days and were pretty happy with it.

Pros: New hotel,nice room, strong rainshower, 24-hour cafe, good breakfast spread, decent prices, connected to a mall with a cinema
Cons: Hot water wasn't that hot, WIFI access was a bit unstable--if you need to get work done, bring your own 3G/4G dongle.

  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
1 Thank fuzzyandscruffy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about KSL Hotel & Resort

Property: KSL Hotel & Resort
Address: 33 Jalan Seladang | Taman Abad, Johor Bahru 80250, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 108 Hotels in Johor Bahru
Price Range (Based on Average Rates): £
Hotel Class:4 star — KSL Hotel & Resort 4*
Number of rooms: 100
Official Description (provided by the hotel):
KSL Hotel & Resort is the largest integrated resort in Johor Bahru that offers a complete shopping experience with entertainments and accommodations. The hotel is located in the heart of Johor Bahru City. It is about 5 minutes away from the Causeway,10 minutes from Johor Bahru Business District and 20 minutes from LEGOLAND. LEGOLAND tickets and return shuttle service is available at the hotel or you could include it during the booking at our website. The Resort style hotel provides 868 rooms & suites and extensive meeting and event facilities. For meetings and events, KSL Resort offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. We also offers a range of wedding packages for your special day.With its convenience and comfort, you are able to enjoy numerous well-known Food & Beverage outlets, Fashion boutiques, Cineplex and Hypermarts (Tesco) all under one roof. Without compromising the location, you still can enjoy the water theme park facilities, Golf simulator experience, pool, billiard and children's amusement arcade.In the evening, all guests are invited to our Mission Bar & Grill, where you are able to enjoy a wide range of imported beers and wines. There will be Barbeque dinner and live band to lead you through the night. ... more   less 
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