We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Very clean hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Mutiara Johor Bahru Hotel
Ranked #9 of 108 Hotels in Johor Bahru
Abu Dhabi, United Arab Emirates
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Very clean hotel”
5 of 5 bubbles Reviewed 20 December 2013 via mobile

Very clean and comfortable hotel. Not big lounge though. Location is OK, you should use a car anyhow in johor. Spas and car shops are the surroundings. KLC shopping mall is a 5min walk. Need to go to johor for the kids to enjoy 3-4 full day attractions

Stayed December 2013
Helpful?
Thank Imad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

600 reviews from our community

Traveller rating
    97
    301
    151
    27
    24
See reviews for
212
78
22
173
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (130)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Kuala Lumpur
Level Contributor
49 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 bubbles Reviewed 19 December 2013

This was our second stay at Mutiara Johor Bahru and since we enjoyed our first experience 2 years ago, we booked 2 deluxe rooms for the kids and us for an enhanced experience. Unfortunately, it did not turn out as expected.

The front office staff was severely understaffed and we had to wait a while both for check in and check out. They had recently renovated the lobby and now have separate counters for check in & check out with 1 staff minding each counter. Hence, the slow service.

We arrived at 4.15 pm and the second room we booked was not ready. Luckily the first one was ready. They promised that the second room would be ready in an hour as it needed to get cleaned. 1 hour later & 1 phone call later, the cleaning process had not even started. We eventually got the key at about 6 pm.

As for the deluxe rooms that we booked, they were not much different from the superior rooms, except just a little bit more spacious and that they had flat screen TVs. Other than that, there were no other discernible differences, perhaps we should have just stuck to the superior rooms for better value for money. Bed was comfy enough, pillows were fresh.

Apart from the slow service at the check in & check out counters, other services were also noticeably slow, like when we requested for additional towels. The coffee house staff, however, were rather efficient, even if the breakfast buffet was slow in being replenished.

So, it was a bit of a let down after an initial positive experience. Would probably give other hotels in JB a go for our next trip there.

Room Tip: Do remember to request for a non-smoking room if you cannot stand the lingering smell of cigarette s...
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kayser10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Johor Bahru hotels

Singapore
Level Contributor
127 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 8 December 2013

The hotel lobby is undergoing renovation. The room is dated but clean sheets and towels. We booked the room with double super single beds. The room is spacious. Wifi is non-existent in the room but you can access at the lobby. There's a pool and a simple gym with equipments and weights, some spoilt equipments. The Hotel is next to Holiday Plaza, a really old complex which houses Parkson, McDonald's and KFC. If you don't mind walking along the slopey road, you can reach KSL in 15min, where you can find lot more food and some shopping and a cinema, too. The room price is a few dollars cheaper than KSL Hotel, so I will probably stay at KSL Hotel next time so that I can save myself from walking to and fro KSL.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pebble_Ultimate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur
Level Contributor
60 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed 7 December 2013

The hotel got a comfortable room and convenient location to several shopping malls. However, I stayed at the wrong time when they are doing a renovation. They are short of space for parking. The front was dusty due to renovation.

Room Tip: Check the hotel before you make a reservation. I think the renovation is still taking ttime to compl...
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrTravelMalaysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 December 2013

I was visiting Singapore/Malaysia for about two weeks. I ended up choosing the Mutiara after searching Trip Advisor reviews and the internet and I was very, very happy with the decison.

Let me fill you in from a European traveller's perspective: First off, to me it represented astounding value for money. I think partly the prices are lower than usual at the moment because of the renovations/building work, but the quality / price trade off offered by this hotel was really, really good.

Johar Bahru is a sort of bandit/cowboy town north across the causeway from Singapore on the Southern tip of Malaysia. I actually found myself preferring to live in Johar Bahru than Singapore, because everything in Singapore was a bit "perfect", sterile, safe and gleaming like Disneyland for the mainland tourists for my taste.

Johar Bohru felt a bit more real and gritty and chaotic, which I personally prefer. Generally Johar Bohru offers astounding value for money - it is perhaps half the price or even less compared to Singapore for everything from food to taxis and hotels. Many Singaporeans are buying property in Johar Bohru, and many Malaysians commute across the border every day to work. Singaporean residents even visit Johar Bohru to fill their tanks with petrol and do their weekly shopping! But you will rarely read this in the tourist brochures...

Even by the standards of Johar Bohru, The Mutiara offered astounding value for money. I was paying £35-£40 equivalent per night for a business class standard hotel.

For similar money, I would be in a shoebox in Singapore or Hong Kong. Yet at the Mutiara, the rooms were huge. It had a good outdoor swimming pool, and the staff could not do enough to help. They were really going the extra mile and very friendly, flexible and apologetic if things did not go perfectly...

The hotel also offers a club floor which I did not try but would look to book on my next visit.

The negatives? If you are visiting Singapore each day, crossing the borer will become a bit of a hassle. You need to get a taxi (cheap though) or bus and go through Malaysian/Sinagporean customs twice each way. The crossing can take up to an hour at rush hour periods.

Some people complain that Johar Bohru is dangerous with lots of muggings, but I never saw much evidence of that. It looked to me safer than most parts of London I know well. Perhaps the area is just being compared to ultra-safe dull sterile Singapore where nobody drops chewing gum or jay walks.

This was a business hotel experience at an exceptional value price; I personally preferred to pay this price and have the hassle of crossing the border each day than live like a hostel back packer in a hen coop in Singapore itself for similar money. But I guess you pay your money and you take your choice.

The hotel is NOT ultra modern gleaming to what I would call American taste - if you are expecting an ultra-modern Sheraton with all mod cons done up in the last 3 months, you may find aspects of the Mutiara a tiny bit tatty and faded. It probably feels a bit mid-Nineties But I loved that...it has atmosphere.

The hotel also isn't into the latest hotel game of offering a low headline rate to get you to book and then trying to fleece you with rip off add ons for everything else from breakfast to wifi. Each room had LAN network internet access at no extra cost, a big desk and a minibar which didn't bust the bank.

There were comfortable armchairs and a good bathroom. My room had a fabulous giant plate glass window and views down across Johar Bohru (this is not a city of beauty to be fair, but I couldn't have asked for a better vantage point). I liked the fact it still had smoking rooms for example...I am guessing the Sinagpore stasi have probably expunged all traces of these across the border!

I am not sure whether the pricing I enjoyed is available long-term or just because of the repair works, but I was happy to hear a bit of drilling at 10am given the price I was paying. I reckon this is one of the top 3 hotels in Johar Bahru at about half the price of competitors. Compared to Sinagpore prices, it's ridiculously good value.

The staff really want to help. The lobby check in area was a bit cramped when I arrived, but they had restoration going on which all guests were clearly warned about in advance so I had no problem with that at all.

Other negatives? I can't really think of any. Even breakfast was included in the room rent, (although I must admit despite the fantastic staff i would say the menu was more Malaysian than an English/European breakfast. i did not bounce out of bed each day looking forward to a sensational European breakfast, but it was pefectly ok.).

I cannot recommend this hotel highly enough...in fact I hope it stays empty and the tourists keep paying over the odds in Singapore so the Mutiara doesn't put it prices up. I hope this review doesn't shoot my plans to return there soon in the foot; I may be based in Singapore for a sustained period of time, and if so I would actually consider moving into the Mutiara on a semi-permanant basis.

The hotel also has a sister hotel in the North of Malaysia, but I did not have time to visit this area so cannot comment on this location at all.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bazzer72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seremban, Malaysia
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 3 December 2013

Check in was fast and the Front Office staff was attentive to the requests made in Agoda. Only thing, did not tell me it was a smoking room until I got into the room. However, no smell was detected. Loved the room and its privacy. Nice working desk and Lan line. Able to work quietly in the night. Requests for amenities was fast and Front Office did check to ensure that they were delivered. First hotel that I have came across that this this. Kudos to the Management team for the training provided.

Room Tip: Ask for high floors and corner room.
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank danieltankeemok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 3 December 2013

Came back to Mutiara again with my wife.

Mutiara is undergoing renovations in the lobby. Therefore, you have to make a big detour if you are coming in from Holiday Plaza. The path to enter is shared with cars and is not sheltered. It would be a little inconvenient to travel out especially if you are walking.

Nonetheless, the hotel has done a good job in minimising the level of noise created from the renovations. Everything else other than the above mentioned, are still good. Service, room cleanliness are still up to standard. Easily one of the best hotel in Johor.

Though they are some minor glitches in my room. The shower head hanger/rest is spoilt, I have to hold on the shower head all the time while bathing. The metal foil on the shower head peeled off. The wardrobe knob was loose. They only place in a set of slippers and bathrobe.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LonelyTraveller87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Johor Bahru hotels
1.6 mi away
Doubletree By Hilton Hotel Johor Bahru
0.3 mi away
Holiday Villa Johor Bahru City Centre
2.0 mi away
Thistle Johor Bahru
Thistle Johor Bahru
#11 of 108 in Johor Bahru
3.5 of 5 bubbles 1,243 reviews
Show Prices
Show Prices
Show Prices
3.9 mi away
Renaissance Johor Bahru Hotel
Renaissance Johor Bahru Hotel
#4 of 108 in Johor Bahru
4.0 of 5 bubbles 749 reviews
8.5 mi away
Hotel Jen Puteri Harbour, Johor
2.1 mi away
Belllo Hotel JB Central
Belllo Hotel JB Central
#7 of 108 in Johor Bahru
4.5 of 5 bubbles 195 reviews
Show Prices
Show Prices
Show Prices

Been to Mutiara Johor Bahru Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mutiara Johor Bahru Hotel

Property: Mutiara Johor Bahru Hotel
Address: KB No. 779 Jalan Dato Sulaiman, Johor Bahru 80990, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Johor Bahru
#10 Best Value Hotel in Johor Bahru
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Mutiara Johor Bahru Hotel 3.5*
Number of rooms: 336
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Ebookers, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Mutiara Johor Bahru Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mutiara Hotel Johor Bahru
Mutiara Johor Bahru

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing