I had read some of the reviews and room tips before I had decided in booking this hotel. True enough, the hotel does not stop to impress me.
Service was excellent all round. At the front office, I had asked for several options for my room and all were almost adhered to judging that it was CNY and the hotel was running at peak.
Housekeeping staff at the hotel were an efficient really polite and helpful team. They had a wealth of information on the good surrounding eateries and shopping centres to head down to. Requests such as extra towels, floor mats were given without any questions asked.
1) Get the rooms which face KSL City Mall and the main road
2) Any floors above 5 should be fine as there would be less noise from the pool
3) Ensure you get non smoking rooms or get rooms in non smoking levels as the hotel allows it's guests to smoke within the hotel premises
4) Parking can be a crunch as the hotel has limited lots, either the surface carpark immediately in front of the hotel, very limited basement carpark lots or more lots at the slope up from the hotel. Don't forget the sunshade for your car windscreen as the sun could be quite unforgiving
5) Pay a bit more and get the duluxe rooms as they are big and spacious with a bathtub
6) The room service is quite expensive with a fish n chips costing RM$30 or simple sandwiches costing RM$18. I had found a fantastic Chinese restaurant very near to the hotel. Head down and walk along the Holiday Plaza till you hit the first traffic light. Cross and walk up the slope and you will see it across the road. Fried rice for two, dry chilli chicken and veges will set you back for around RM$30... Really superb food!
To summarize, this hotel is fantastic for its location, cleanliness, upkeep and service. Good for all.
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- Also Known As:
- Mutiara Hotel Johor Bahru
- Mutiara Johor Bahru