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“Excellent service...” 4 of 5 bubbles
Review of Mutiara Johor Bahru Hotel

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Mutiara Johor Bahru Hotel
Ranked #9 of 107 Hotels in Johor Bahru
Pune, India
Level Contributor
116 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 232 helpful votes
“Excellent service...”
4 of 5 bubbles Reviewed 30 August 2014

A good hotel, good infrastructure and good food, but the best part of the hotel was its service, which was quick and the staff were polite and helpful. Regarding rooms, they were good but need more focus n clean as they could have been better. The food quality was very good and i enjoyed the vegetarian samosa.
The best of shopping places in Johor Bahru like KSL mall and other shopping malls are at walking distance from this hotel. Also there is bank, Mc'D etc.
So definitely among the best hotels i have stayed in Johor Bahru.

Room Tip: Top floor gives the best view of city.
See more room tips
  • Stayed August 2014, travelled solo
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Shamik_Dubey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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591 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (126)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Singapore, Singapore
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed 24 August 2014 via mobile

Went with a total of 2 couples. This time round, checking in was difficult. Front office could not find my 2 room reservations despite me booking directly online with Mutiara. Took almost 25 mins to finally check in. After checking in, then we realised we were given a smoking room & the room was not fully made up. An hour after that, housekeeping opened our door without ringing the doorbell. We were shocked & the housekeeping mentioned he himself were not aware that we have already checked in. He was only about to make up our room. Furniture in the room was old & the bathtub was cracked. Breakfast was mediocre & luckily WiFi was decent in the room. Our other room also feedback about their unclean room. Sad to say, this will be our last time staying here unless we have no choice.

Stayed August 2014, travelled with family
Helpful?
4 Thank Md_Isuandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Johor Bahru hotels

Singapore, Singapore
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 22 August 2014

I always stay in this whenever visit JB. This is just like my second home. The staff are friendly and helpful especially one of the Manager, sorry I didn't note your name, but I can remember him very well. Whenever we have problem checking in at the front desk, he will step in just on time and help us to resolve and get a great room for me. I really want to Thanks him. I was here yesterday and the room was full. Again he manage to help us check in with a very nice suit for my wife birthday. The room was excellent. And we have a very present stay. Thank you again for you service.
Hopefully the custom troll will not affect my regular visit to this hotel.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Douglas_lim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rena, Norway
Level Contributor
152 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 22 August 2014

We stayed here for 2 nights with 2 children in 2 rooms. Asked for connecting rooms and they changed the rooms to connecting rooms with a smile. The rooms were clean and large. One with 2 large queen and one with a large king bed.
Wifi was free and was fast, easy to surf internet, see a movie clip. No limit on number of devices connected to internet.
Swimmingpool was ok, quiet behind the hotel. They could paint the backside of the hotel that would look nice.
Breakfast was fantastic. No queing, nice and helpful staff.
There is a shopping mall next to the hotel. Easy to get a taxi from there. Downtown costs 6-7 RM in a taxi daytime.

  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank OleL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 22 August 2014

Stayed here twice in the span of 6 months.

Breakfast was average. Air-cond was too cold. Bathroom needs to be upgraded. Comfortable for couples and family. No good walking distance restaurant except for the hotel's. Other attractions in Johor are is not too far away from the hotel.

Overall: Definitely coming back here.

  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Faizal F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
132 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 bubbles Reviewed 20 August 2014

There wasn't a doorman when we entered the newly renovated-looking lobby of the Mutiara. The hotel, located a little further away from town was nice for Johor Bahru. The check-in staff was somewhat snobby, and we didn't really like the way she makes us feel not as welcomed as we expected (she didn't smile the whole time and seem to have not liked seeing us arriving). Our room was facing train tracks, so it did get quite noisy sometime. However, we do love the fact that the room is bright and modern, with the huge television that even 4-star hotels in Singapore don't have. However we had very limited information regarding internet and whether it is paid or complimentary. Our room was also not really prepared properly as there were some leftover dirt in the corners and we weren't given any bathing gel or shampoo.

Room Tip: Ask for a room NOT facing the train tracks, and possibly one facing the city centre.
See more room tips
  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Raymond H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
malaysia
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 20 August 2014 via mobile

I haven't stay in this hotel for a long time, they upgraded my booking from superior room to deluxe room with two queen size beds. The room is newly renovated and clean. Next to the hotel is a shopping complex, you can find a lot of hand phone accessories there but the complex is quite old.
The sauna was quite run down and steam bath was not working on the health centre.
There are many eating store in Pelangi food court a short drive from the hotel. You can find many variety of food there.

Stayed August 2014, travelled on business
Helpful?
Thank francisphang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mutiara Johor Bahru Hotel

Property: Mutiara Johor Bahru Hotel
Address: KB No. 779 Jalan Dato Sulaiman, Johor Bahru 80990, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Johor Bahru
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Mutiara Johor Bahru Hotel 3.5*
Number of rooms: 336
Reservation Options:
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Also Known As:
Mutiara Hotel Johor Bahru
Mutiara Johor Bahru

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