This hotel was brilliant and the executive floor had the personal service everyone came back for. The executive floor has been renovated beautifully BUT they have put a man in charge that shouldn't be in charge. ie'Jay' He is trying to get all his friends to come from other hotels in the area so he has destroyed the actual best part of the executive floor, the original butlers, they have been put somewhere else.
Jay, has students who come in and serve the guests who haven't been trained. These students are terrible, not trained at all and how can they if you have someone in charge that seriously needs training. He has even boasted about having his friends come and work with him at the Puteri and Management refused to see what he is doing. (Must be related to someone as anyone else would get the sack.)
The service is now, less than 2 star and probably the worst I have ever seen in an 'Executive or Club Lounge'.
The management will NOT take on customer complaints, and there have been many. Executive guests are deciding not to return which is really sad because this hotel used to have something special in the Executive Lounge. It was because of the personal service they people returned again and again.
Looking at the previous review of someone writing about 'Jay', they must have been put up to it as it simply is not true. This man does not know what he is doing.
The food and beverage service run by Jay is shocking, the waiters have no English, cannot take orders properly, do not know how to pour a drink with a 'nip', when asked for a scotch will pour a rum, drip food on guests, bring out the wrong food, drop food on the floor and laugh about it, listen to their ipod instead of serving guests and during cocktail hour you can yell for assistance and no one will come and serve you. An executive lounge with poor or no service is not an executive lounge regardless of the renovations!
We have recommended many people to go to this hotel over the years and we are saddened by our friends coming back to say, "Never again, it has been ruined and no seems to care."
During our recent stay we saw first hand what the new manager of 'food and beverages' has done to the executive lounge. We will not return again until this has been fixed and we have been coming for years.
What a shame they have destroyed the one thing people came back to time and time again, the service from the original butlers who are now located on the ground floor and trying to keep the executive rooms up to standard.
It is a truly funny way to run a business. If I did not know any better it would look like someone is deliberately letting this hotel run down.
If you want to stay in this hotel, do not go executive as it is not worth it. Take a cheaper option on a lower floor.
- Official Description (provided by the hotel):
- The Puteri Pacific Johor Bahru is the largest 4 stars hotel in the southern region of Malaysia, located in the centre of Johor Bahru with easy access to Singapore via the causeway. The Puteri Pacific Johor Bahru is a business and convention-focused hotel offering 416 appealing guestrooms inclusive of apartments and suites, all equipped with wireless internet access. There is an array of food and beverage options to choose from,this includes Selasih Restaurant which offers traditional authentic Johorean and Malaysian cuisine, Mediterranean inspired fun dining at D'Coast, Cantonese and Szechuan cuisine at Kai Xuan and The Puteri Cafe offers both local and international menu. For recreational activities, Pacific Fitness Centre comprises of the gym, sauna, steam room, Jacuzzi, tennis and squash courts, and an outdoor swimming pool. A choice of 29 function rooms and Convention/Exhibition spaces with necessary facilities are readily available to cater to your needs at Persada Johor International Convention Centre. ... more less
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- Also Known As:
- Puteri Pacific Hotel
- Puteri Pacific Johor Bahru