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“A SOOTHING HAVEN AFTER A TWIN COUNTRY IMMIGRATION CLEARANCE” 4 of 5 bubbles
Review of Hotel Sentral Johor Bahru

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Hotel Sentral Johor Bahru
Ranked #78 of 107 Hotels in Johor Bahru
Jeddah, Saudi Arabia
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“A SOOTHING HAVEN AFTER A TWIN COUNTRY IMMIGRATION CLEARANCE”
4 of 5 bubbles Reviewed 22 July 2013

We stayed here here for 5 days from 17th July 2013. Its been said that the property is a recent acquisition by the Sentral Hotel Consortium. Steven the Property Manager and Sharon the Housekeeping Manager are doing a great job given a good hear to Guests fair feedback. Obviously with acquisition you have the try and test phase for various shortcomings which I am sure will be fixed in no time. The pool area is pleasant and we had it for ourselves during this visit.The rooms 1005 and 1006 which are in fact triples are adequately fitted. Room 1006 in fact has a long seating area by the window which should double up for a lying area. I am said that all rooms in the hotel ending in the 05 series have this feature. The rain shower in the room are a great stress reliever. The buffet breakfast spread was adequate with a slight variation being done every day. Newspapers are available on request. Tea / Coffee making facility is adequate. Their is an ironing station on every floor. Day shift reception staff are exceptionally helpful. The restaurant staff including the kitchen staff are all similarly very pleasant and keep the spread filled up at all time. The coffee is great. The Universal Studio Package and Legoland Packages are great and fair buys here The room was cleaned and nice to sleep whether you like it or not on a daily basis..Location of this .hotel is in a good location i.e. a very short run RM 10/- from the taxi sta. Do always remember to use the red taxi unless you have RMs to throw around on a blue cab which has a rather speedier meter run. A good international food court and a mall experience can also be found very close to the hotel at Johor Bahru City Square. Will be staying a night at the Hotel Sentral Melaka tonight will do a write up upon completing the experience there. Will be returning to Hotel Sentral Johor Bahru on 23rd July 2013 to fly out of Senai Airport to Lankgawi.

Room Tip: In case of triples choose the range ending with 05
See more room tips
  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ashraf1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerhsjb, General Manager at Hotel Sentral Johor Bahru, responded to this review, 17 September 2013
Dear Sir / Madam,

Greetings from Hotel Sentral !

Thank you so much for taking time to share your experiences with other Tripadvisor visitors about your recent stay with us.

We are glad that you are overall happy with the services rendered throughout your stay and it is very pleasing to learn that the room was suitable for you.

I hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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140 reviews from our community

Traveller rating
    7
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    48
    24
    29
See reviews for
55
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Any
English first
Melbourne, Australia
Level Contributor
365 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
3 of 5 bubbles Reviewed 12 June 2013

We stayed for three nights. We were quite happy. We were given two twin rooms when we checked in as opposed to a queen and twin, but the staff at reception were helpful with rectifying this. They also kept our travel party on the same floor.

We found the rooms to be clean, but in one room the windows did not shut properly so there was a tiny gap, which was okay. Just be careful if you have a toddler because they can reach the windows from the daybed beneath (see picture). I caught my 4-year-old looking out of the window he opened himself (the window could not be locked). He seriously could have tumbled. Standing on the platform the bottom of the window came up to just below the waist.

Pool was okay, though a little dirty. Breakfast was good, though it was packed (due to school holidays). They did refill the buffet quite often, but if you came later the dining room was packed.

Room Tip: We had suites on the tenth floor and we had no issues. Test the windows if you have little kids and...
See more room tips
  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank malaccaRulez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerhsjb, Manager at Hotel Sentral Johor Bahru, responded to this review, 7 July 2013
Dear Sir / Madam,
Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitors about your recent stay with us.

It is good to know that you enjoyed the clean and comfortable room and the location of Hotel Sentral. It is also great to know that you did enjoy the facilities in Hotel Sentral.

In between, we have taken note of the pool's hygienic and please be assured your comment has been taken seriously for improvements purposes.

We sincerely request you to return as our esteemed guest on your next trip.

Thank you and best regards.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed 8 June 2013

Checked into a dusty room. Toilet seats were stained. Shower floods. Rain seeped through sliding windows. towel has stain. same problem with sentral hotel kuantan. The room that was given was not the same as the room given to us.

  • Stayed June 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank earosl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerhsjb, Manager at Hotel Sentral Johor Bahru, responded to this review, 7 July 2013
Dear Sir / Madam,

Greetings From Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitors about your recent stay with us.

First of all, we would like to thank you for the continuous support toward Hotel Sentral. However, we deeply regretted to know that your stay was unpleasant.

Please rest assured that the situation you experienced is definitely not our standards that we would like to protrude. in the interim, should you be visiting Hotel Sentral Johor Bahru again, please do not hesitate to contact me personally to make it up you.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Johor Bahru hotels

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 23 April 2013 via mobile

I had been stayed here for 2 weeks.the hotel facilities was equip with the nice cafe n the swimming pool.
Breakfast at cafe was nice and great.
Services provided by staff here is nice.
The room was cleaned and nice to sleep..however the air cond temp cant be control wise..
Location of this hotel is situated behind BSI, walking distance from BSI around 15-20min with the road behind, hence from here can go to Johor Bahru City Square.

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank chaipeng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerhsjb, Manager at Hotel Sentral Johor Bahru, responded to this review, 28 May 2013
Dear Sir / Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitors about your recent stay with us.

It is good to know that you enjoyed the clean and comfortable room and the location of Hotel Sentral. It is also great to know that you did enjoy the facilities in Hotel Sentral.

In between, we have taken note of the non-adjustable temperature air-conditioner in the room. Please be assured your comment has been taken seriously for improvements purposes.

We sincerely request you to return as our esteemed guest on your next trip.

Thank you and best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, New York, United States
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 8 April 2013 via mobile

I was looking for rooms with rates not more than RM200/night and this hotel fits the bill. Receptionist was very friendly and helpful. The room was clean and it came with complimentary breakfast. Free WiFi too but I didn't have the chance to test the WiFi. I was in room 304, the air conditioning didn't work really well but usable. It managed to keep the room cold enough, I'm guessing 20 - 24 degrees Celsius. I did have a hard time selecting cold/hot water from the shower.

The view from my room was apalling though, not the hotel's fault. You could also hear the shower being used from the next room.
Other than that, I really liked the hotel, I will recommend it to others and definitely use their services again when the need arises.

Stayed April 2013, travelled with friends
Helpful?
1 Thank nicoabel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerhsjb, General Manager at Hotel Sentral Johor Bahru, responded to this review, 28 May 2013
Dear Sir / Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that you enjoyed the clean and comfortable room and you enjoyed your stayed with us at Hotel Sentral.

In between, we have taken note of the non-adjustable temperature air-conditioner in the room. Please be assured your comment has been taken seriously for improvements purposes.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 19 March 2013 via mobile

For a family of 4 with 2 small kids, i am very particular about the place i stay. This hotel is perfect coz it is so affordable, room was very clean throughout my stay, fairly spacious and well maintained. They also have a small kids area at the lobby which kept my kids occupied while im checking in and out. And the best part is it is only about 3 mins drive to the Causeway. We also love the pool. Quite small but just nice for small family like us. We will definitely stay there if we go Jb again.

Stayed January 2013, travelled with family
Helpful?
Thank Jay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerhsjb, General Manager at Hotel Sentral Johor Bahru, responded to this review, 26 March 2013
Dear Sir / Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitors about your recent stay with us.

It is good to know that you enjoyed the clean and comfortable room and the location of Hotel Sentral.

We certainly look forward to welcoming you back in not too distant future.

Thank you and best regards.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
selangor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 February 2013

i was a little worried about the hotel stay after reading some poor reviews. the stayed turned out to be very satisfying. the room size is ok and it was clean and comfortable but need upgrading as the interior is just the same as previous nasa hotel. toilet is clean with basic ammenities. there's one problem when entered the coffee house,there was no one around. we sat for a few minutes unattended and decided to go elsewhere.

after all of that,i would still recommend this hotel and would definately return when i am back in johor bahru.

  • Stayed February 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank lee m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerhsjb, General Manager at Hotel Sentral Johor Bahru, responded to this review, 25 February 2013
Dear Sir / Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitors about your recent stay with us.

It is good to know that you enjoyed the clean and comfortable room and the location of Hotel Sentral.

Between, thank you for pointing to us the issue in regards of our staff at the F&B outlet. We will addressed and investigate the issue and hopefully on your next visit, you’ll be able to notice the positive improvements.

Thank you and best regards.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Sentral Johor Bahru

Property: Hotel Sentral Johor Bahru
Address: 17 Jl Jalan Tenteram, Johor Bahru 80300, Malaysia (Formerly Naza Talyya Hotel Johor Bahr)
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #78 of 107 Hotels in Johor Bahru
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hotel Sentral Johor Bahru 2.5*
Number of rooms: 138
Official Description (provided by the hotel):
Located in the very heart of town along the scenic cape of Tanjung Puteri, the Hotel Sentral Johor Bahru delightfully combines a central location for business and leisure, with a full complement of excellent amenities. Boasting a spectcular view of the straits of Johor and Singapore coast, the newly refurbished hotel features a selection of 137 elegantly appointed rooms and family suites to make your stay comfortable and relaxing.Just a mere 5 minutes away from the hotel is the Stulang Laut Duty Free Zone, a shopping paradise that also offers ferry services to Batam and Tanjung Pinang and just a short drive will take you to the city's major shopping centres, such as City Square, Jusco Tebrau City, Plaza Pelangi, Sutera Mall and Johor Premium Outelt. ... more   less 
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