Hotel was modern but had not been updated for a number of years giving it a "tired" feeling.
Reception was manned by young people who appeared not to want to be there. When I rang down for the internet password all I could hear were fits of laughter from other end, very unprofessional. Was advised by staff that it was not possible to walk anywhere from hotel and there was no public transport nearby hence a taxi had to be taken for all trips from hotel. When asked where centre of Jahor Bahru was staff told me City Square which turned out to be a large shopping mall attached to Sentral Station. Yes this was Jahor Bahru no bars or resteraunts. I had to take a taxi to Zon to find a couple of bars.
In the morning I found that there was no hot water in my room. After being passed around several disinterested members of staff it appeared that the hotel boiler could not cope with the demand for hot water and that I would have to wait for it to heat up. The manager agreed (over the phone-never seen) to extend my checkout time and I finally was able to have a shower at noon. Hotel Sentral is best avoided if possible as is Johor Bahru.More