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“Currently still quite good but not for long”
Review of Bayu Marina Resort

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Bayu Marina Resort
Ranked #26 of 109 Hotels in Johor Bahru
Singapore, Singapore
Level Contributor
60 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Currently still quite good but not for long”
Reviewed 26 November 2012

it is still very new. Opened only for a few months.we checked in: 12 Nov Check out: 13Nov (Deepavali) During the trip on a cab to the hotel, we were feeling scared as the hotel is very isolated. There are constructions going on around it. and the area was pitch black. I think that is really a horrible location. When I reached the hotel, it was about 2am, there was no staff at the reception area. The security guard had to go to dont know where to look for the staff. We waited for about 10 min before the staff returned claiming that he had went to the washroom. The lobby is not very big. Upon checked in, we were allocated Room #1109. the infinity pool and the breakfast area is on #9. Upon exiting from the lift on #11. We saw that the corridors are badly maintained. The room it self is big and rather clean. however, again bad housekeeping. We found leftovers in the sink! The sofa is also cut. Other then that, the room is ok. I cant imagine what it is going to be like in years to come, The breakfast is until 10am. We reached at about 915am and there was limited food. The staff was not replenishing them anymore. Can u imagine 45min before the end of the breakfast, there was no juices????

  • Stayed November 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank jazpy82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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198 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Thai first
  • Any
English first
Malaysia
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 22 November 2012

at RM188 a nite in JB, with buffet (dimsum included) breakfast, newspaper in room and kiddies/adult pool on the 9th floor, it's worth staying for.

checking-in was easy, but the room card was not working (at the lifts) and had to be changed twice.

strange to read of stolen vehicle, where almost everyone parks on the 3rd floor - but then we checked in on 16th Nov,apparently the security had been heightened (there's a guard manning the desk on 3rd floor - next to the lift entrance).

the dimsum buffet was okay, along with nasi lemak and bread (as usual) - but that morning of 16 Nov being a working day, we were surprised to find the entire cafe area (and the exterior) fully occupied - so getting your dimsum (freshly steamed) is a matter of josting. luckily, we found a small table just beside the serving tables, so our food 'supply' was never a problem.

the swimming pools on 9th floor is not large but good for a dip. part of the open area is fenced off by glass panel (that's fine), and part fenced by railings (and that's not okay - especially the kiddy playground is next to it).

the place overlook the river, that's okay but don't stare down to the river, you'll like puke - the river bed/shore nearby is full of debris. not the hotel's fault - but affects its value of stay there.

check-out was a breeze too. but it has been a week since, but they have yet to cancel the RM100 (deposit) which was charged to my debit card at time of check in, leaving this item (and my money) hanging in my account and money unusable.

location wise, on very near Jln Pantai, and proximite to Jusco at Permai Jaya.

We had dinner at the cafe on arrival - must have been our only time (since don't know when) to have the whole place to ourselves (i.e. deserted, other than the waiters). The food was okay and so was the price too.

My guess, this 'resort' must have been once a condo project that went south. so anyone fancy a condo stay at reasonable price (esp trip to Singapore - RM 188 is a small fraction of Hard Rock's $500 per nite) - it's worth the stay.

Room Tip: room with a view to the river is ok. otherwise, you'll be seeing the city.
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  • Stayed November 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
4 Thank alex8312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 November 2012

Dear potential patrons of Bayu Marina Resort..

First and foremost, i reserved 2 rooms @ the Bayu Marina as a last resort as all of the better hotels were taken. It was Diwali 2012, and my family and I traveled to Johor Bahru to celebrate my father's birthday.

Despite all the bad reviews found online , I thought,"How bad can it be?".
True enough, the following morning (13/11/12), just after breakfast, I found that my 2.4 Toyota Vellfire was missing from the parking lot. That was nearly impossible as the car park was secured (with CCTVs,security guards and entrance/exit gantries with access only by the patrons and staff)

The staff and manager offered no help. I had to ask for extended stay, so that my family can wait in the hotel room whilst dad, my brother and I make a police report.

There were only 2 CCTVs (un-strategically located)but the General Manager, Mr Peter [-], refused to show me the CCTV footage. Inside job, you say? We think so too.

All in all, it was a nightmare.

Review:
-The buffet meals offered @ Bayu Marina weren't good at all.
-Atrocious service by staff.
-Swimming pool was swarmed by patrons.
-Gym was just a few treadmills

So.. if you're looking for a nice place, with good food and great service, do yourself a favor and AVOID BAYU MARINA RESORT !

Room Tip: The rooms are spacious. But at Bayu Marina, there aren't any good rooms.
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  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank AzhariHasanYatim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Johor Bahru hotels

Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 November 2012

It was my uncle's Birthday and his car was Stolen from the resort's carpark itself. I believed the staff has got to do with this! CCTV cameras at the carpark were insufficient. No camera at the entrance of the carpark. No camera that was able to capture the thieves who stole the car. Access card was needed to enter and get out of the carpark but still the security was so crap. Unbelievable! It was a nightmare and we were very very disappointed with the staff and service there. When we told the staff that our car was lost, only a few of the staff were shocked to hear the news. And the hotel reception called our room and asked when we are going to check out. My aunt said our car was stolen and how are we going to get home? The food was not great either. Before, we stayed at Grand Paragon twice, nothing bad happened and food was great! Grand Paragon had no vacant rooms on the dates that we wanted to stay in JB so we tried Bayu Marina Resort (BMR) and it turned out to be a bad choice, worst ever. Traumatized and regretted, we are not going to visit JB ever again. BMR sent us home. Well, they should after what had happened at the resort. Hope the police will question all the staff and the management will fire the staff who were involved with the car theft or who are working with any syndicates.

Room Tip: Singaporean CARS beware of the carpark and the parking attendants.
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  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Nursima_Mariam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Klang, Selangor, Malaysia
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 9 November 2012

I would just break it down to the pros and cons

Pros
Its new, pretty clean
Majority of the staffs are friendly
Magnificent view from the rooms and especially from the swimming pool
Offers good breakfast variety
Ample parking space
Pretty easy to reach from the highway

Cons
Feels more of an apartment stay rather than hotel
When I was there, under-staffed so quite often, things get delayed eg room service etc

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank danewtl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KL
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 November 2012

Poor staff, lack of training, service level bad.

Hotel corridor on level 10 dirty, room basin leaking, room ceiling light not working. Room smelly. No place to sit for breakfast. Luggage was not sent down after an hour from rooms.

Terrible place to stay!!!

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank GohCLKl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BayuMarinaResort, Manager at Bayu Marina Resort, responded to this review, 4 November 2012
Dear Goh,

We apologize if our service was not up to the mark during your stay. Please do give us a chance to serve you better.

Hope to see you again in our hotel.

Best Regards,
Bayu Marina Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 October 2012

BMR is only 4-months old so it's not on the map yet. So driving there can be a little of a problem. I took the Tebrau highway, turn right at Bakar Batu and drive straight to the junction and turn right followed by a left when you see the signs leading to Taman Bayu Puteri. Ample parking. I booked the 2-room apartment (13th floor) which was nice, clean and very condo-like. If you booked the seaview, you'll get a nice small balcony that overlooks the tebrau waters and a view of the pool on the 9th floor. There are 2 pools but the children pool is rather deep for under 3-year olds. There's a gym with 2 treadmills, and some other equipment plus a kids/tv room with some toys to keep the kids entertained. The room was too bare thus there's a strong echo from the tv and conversations reverberating in the room. Not too pleasant. Kitchenette is simple with just 2 tea cups, teaspoons, microwave, electric jug and a small fridge. The safe box in the room was faulty tho. The knob fell off and there were no instructions on how to use it. There were also no instructions on using the TV and the extension numbers on the telephone. I tried 0 and got the front desk. There's no bathtub which my toddlers would enjoy! There's wifi in the room so that's great. Breakfast spread was good but slow with replenishing. The dim-sum is yummy but ppl generally clear them the minute they arrive. Just about a 7-min walk out, there is a nice restaurant serving yummy malaysian food. So we pretty much got our lunch and dinner there. A short drive up Permas Jaya highway will get you to Jusco Permas Jaya for shopping and more food choices. To drive back, just don't get on the highway but make the first left turn after you exit the car park to get back on the short route back to BMR. Overall, it was a pleasant experience but for a resort, it sure lacks amenities. I see it as more of an apartment, like a condo. Will I return? Not really.

Room Tip: Definitely sea-facing room on higher floors.
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  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank mazzystar47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BayuMarinaResort, Manager at Bayu Marina Resort, responded to this review, 4 November 2012
Dear Mazlan,

Thank you for choosing Bayu Marina Resort. We noted on your feedback. However, would appreciate if you could let us know which room number you have stayed in, as our current rooms' telephone directory is completed, and our safety boxes always have the instruction on it.

Thanks for giving us a chance, hope to see you again in our hotel!

Bayu Marina Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bayu Marina Resort

Property: Bayu Marina Resort
Address: No 1 Jalan Bayu Puteri 2/1, Johor Bahru 80150, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 109 Hotels in Johor Bahru
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Bayu Marina Resort 3.5*
Number of rooms: 193
Reservation Options:
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