After reviewing trip advisor comments, i decided to choose this hotel since JB is my first visit. Before i check in into this hotel, i did communicate with the staff at BMR via e-mail. I can say EXCELLENT JOB to Ms Renuga & Ms Radziah. This is because they managed to reply my e-mail within 3 hours which out of my expectations. Well done to both of you! Keep it up the good job. In term of front desk wise, they need to be train more in hotel term in English. This is because during my first day check in, I noticed that the bathroom amenities only provided to 1 pax instead of 3 pax. When i call down to inquiry, the staff not understand on my request and keep put me on hold to do clarifications with his colleagues. As a front desk, they should have a basic understanding for Hotel Term especially English. Overall in term of friendliness at Front Desk, i can give rating 7/10. The management need to focus on this matter this is because the first impression create from Front Desk. I will say they need more training again in term of service quality management. In term of the room wise, i can say WELL DONE to housekeeping team. Basically, your housekeeping team can WOW me when they make up my room. Good job & keep it up the good work housekeeping team. Food & Beverage team at level 9 you guys did extremely good job with the food & service as well. The 2 chefs assigned at the cooking area are friendly and i can say they did a wonderful job. Overall F&B team also did a great job! Well done to you guys. Swimming pool, gym & spa are the facilities that i use with my partners. I can say everything was excellent and well maintained. WIFI was very fast as well. I will definitely come back to this hotel again in the future if i managed to have 2nd visit to Johor Bahru. Well Done Bayu Marina Resort
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