I'd always felt the hotels in JB were mostly dated and didn't live up to expectations. However, Renaissance was newly opened and the room was clean and fresh. Everything worked well. While the location of this hotel was a little on the outskirts, it was still fine as we had a car and could move around. Also, there were many shops and eateries and even an Aeon nearby so it was quite convenient. The distance from the hotel to the causeway was fairly near by car, although it is further as compared to other hotels at the city center.
One comment I have for improvement is the hotel lobby. The large space of the lobby was great but not well utilized. More furniture and decorative pieces could be placed there to make the lobby "friendlier". At first impression, the lobby felt really bare and unwelcoming.
Also, the exterior paint of the hotel could already use a fresh layer of higher quality paint. Stains were already starting to appear, even though the hotel was still quite new.
Finally, the hotel staff can be trained to be more courteous and knowledgeable. They did not seem to be able to answer some questions I had, especially the front office.
- Official Description (provided by the hotel):
- 5-star elegance and personalized service await you at the luxury Renaissance Johor Bahru Hotel, a Marriott Luxury & Lifestyle Collection. Located half an hour from the Senai International Airport, and just 10 minutes from Singapore, our hotel offers a wide range of amenities to make your stay as comfortable as possible. Beautifully appointed rooms and suites feature beds with luxury linens and spacious, contemporary bathrooms; upgrade to a Club level room or suite, and take advantage of access to our hotel's exclusive Club lounge. If you're in Johor Bahru for work, you'll appreciate our well-equipped business center and 16 flexible meeting rooms; we also offer a modern, 24-hour fitness center and an outdoor pool. Dine on modern Cantonese cuisine at WAN-LI, our hotel restaurant, or venture outside of the hotel and explore Johor Bahru's 5-star dining and entertainment options. Additional nearby attractions include Johor Premium Outlets and LEGOLAND® Malaysia. Visit us today, for a memorable getaway. ... more less
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