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“Top Notch Service”

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Renaissance Johor Bahru Hotel
Ranked #2 of 109 Hotels in Johor Bahru
Certificate of Excellence
Reviewed 1 July 2014

Heres a big thank you to Faizal and Team at the Club Lounge. Never fail to disappoint me everytime I walk into the lounge. Faizal was always so attentive , making sure we are well served, comfortable and not lacking anything. As a manager, he really perform his duties very well, lets just say he went an extra mile to make u feel better and comfortable. He shares with us on the surrounding places of interest and im sure if we need anything , he and his team will go all out to assist. Having access to the club lounge was definitely an experience not to be missed! trust me! The other highlight will be the extensive variety of food during the Bfast buffet at the ground floor café. OMG, I dun have the chance to try everything :( theres so much different varieties! However I like to highlight something to the management, is that you shouldn't be asking guest to sign on a receipt with a bill of 97 ringgit if the buffet bfast is complimentary though ur staff said it was FOC. It doesn't seem right at all. this part can be improved. The other thing I wana bring up is that the room I was in 1613 has some nail like stuff sticking in the carpet. its at the beginning of the carpet just right outside the bathroom. we got pricked a couple of times. These last 2 points is the reason why I could not give an excellent rating. Overall experience was good. And Yes! I will come back again very soon. Btw, just round the the corner has a very good bak ku teh shop and also a stall which serve very good and cheap durians!

Room Tip: if you can afford, choose a room with bathtub. all the normal deluxe or club rooms only has standing...
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  • Stayed: June 2014, travelled on business
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3  Thank Singthai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc_Cosyns, General Manager at Renaissance Johor Bahru Hotel, responded to this reviewResponded 3 July 2014

Dear Guest,

Thank you for complimenting us on our services and facilities. As a General Manager, it makes me proud to see that the Club Lounge has once again, taken such great care of our guests. Regardless rain or shine, they will always be around to brighten up your day and that is something we can all learn from.

The perfect way to win a person’s heart is through their stomach. All jokes aside, we are glad that you enjoyed our buffet spread. Hopefully you’ll join us again to try out all the other food you missed out.

There must have been a miscommunication on the bill, and we will look into it in detai. As for the nail outside the bathroom, we will resolve that immediately as it is an hazard to our guest. Thank you very much for pointing it out to us and we will be fixing it soon.

We look forward to seeing you again.

Best Regards,
Marc Cosyns

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733 - 739 of 934 reviews

Reviewed 1 July 2014

We stay at this Renaissance each time we visit JB. The staff is great- they always greet us in very professional manner and cater to our every need. The hotel is pretty new so everything is in good condition. On our first visit we found the breakfast buffet to be of Singapore standards...it included a very large selection of very mediocre food...on subsequent stays we take breakfast in the Club Lounge instead where the selection seems to be smaller but quality seems to be better and it is very quiet, relaxing atmosphere. Club Lounge staff is wonderful. Overall, if you are looking for a very good hotel for a small fraction of what it costs in Singapore (10 minutes away during non peak hours).......... this is the place.

Room Tip: Club level
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  • Stayed: June 2014, travelled as a couple
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Thank AsiaTr0tter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc_Cosyns, General Manager at Renaissance Johor Bahru Hotel, responded to this reviewResponded 3 July 2014

Dear Guest,

Thank you for choosing us every time you visit JB. We truly appreciate our regular customers and they are all like family to us.

With great pleasure it gives me to hear that you enjoyed our buffet breakfast and also our club lounge facilities. I believe that this is the gem that keeps customers coming back.

We would be delighted to have you back again.

Best wishes,
Marc Cosyns

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Reviewed 1 July 2014

We had a comfortable and pleasant stay over the weekend. The hotel is new and the room is modern, clean and comfortable mattress. The locations is not the best, is a bit out of the town, but we were there to attend a function which is not far from the hotel. Overall its a nice hotel.

  • Stayed: May 2014, travelled as a couple
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1  Thank johnsmmh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc_Cosyns, General Manager at Renaissance Johor Bahru Hotel, responded to this reviewResponded 3 July 2014

Dear John,

We thank you for taking the time to review us on TripAdvisor. It means a lot to us and we’re so thankful that you had a wonderful stay here.

Hopefully in the near future, you will be invited to more events in Renaissance and you will be able to experience another great stay again.

With best regards,
Marc Cosyns

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Reviewed 30 June 2014 via mobile

I have made my booking online but still found service at reception very slow. A lot of repetition of information required. Other than that everything was great. Rooms are comfortable. Would like to extend my special thanks to the staff at their main restaurant. Excellent service with warm welcome. Buffet lunch and breakfast was simply delicious. A comfortable stay.

  • Stayed: June 2014
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1  Thank Shindyjit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc_Cosyns, General Manager at Renaissance Johor Bahru Hotel, responded to this reviewResponded 3 July 2014

Dear Guest,

We thank you for your sincere feedback and we will have to apologize for the inconvenience that was caused. However, all that aside, we hope that the rest of your stay made up for it. I will forward your feedback to our Front Office team and I’m sure they’ll be improving in no time.

With best regards,
Marc Cosyns

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Reviewed 30 June 2014

I had a great time staying at the hotel. .Service are fantastic and they are very friendly and make you feel at with a very warm welcome.....
Its a beautiful hotel with modern furnishing,clean and excellent facilities. The breakfast was fantastic n the selection was good.The staffs from the front desk,house keeping,concierge and restaurant are very welcoming with very friendly n smiling face.Overall a very nice hotel with a reasonable price and its worth for the price you pay.Very good and we will definitely come back again.

  • Stayed: April 2014, travelled solo
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Thank Val916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc_Cosyns, General Manager at Renaissance Johor Bahru Hotel, responded to this reviewResponded 3 July 2014

Dear Val,

Thank you very much for staying with us. It is with great pleasure to hear that you enjoyed your stay as much as we enjoyed hosting you.

We look forward to seeing you again.

With warm regards,
Marc Cosyns

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Reviewed 29 June 2014

Went there for hubby's birthday celebration & back with great memory! Though there will be a little suprise for the room or a small cake but it's not. (hehe) Anyway, Friendly service from housekeeper to management level, always keep a warm smilling face and made our day! The swimming pool staff even remember my husband's name on the next day & very prompt service attended to everyone! The buffet breakfast have wide selection, even fresh juice! There are lots restaurant and local food behind hotel. Definately will be back & opt for club lounge access.. Probably on next few mth for my birthday celebration! : ) Well recommended!

Room Tip: Room near lift lobby & face town having morning sun & it's quite warm.
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  • Stayed: June 2014, travelled with family
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Thank Dephenie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc_Cosyns, General Manager at Renaissance Johor Bahru Hotel, responded to this reviewResponded 3 July 2014

Dear Dephenie,

Thank you for sharing your experience here on TripAdvisor and thank you too, for choosing us as the place to celebrate you husband’s birthday.

We’re greatly honoured to be part of this special day within your family and we have to apologize for our little mix up. Usually, there will be birthday decorations and cakes to greet you in your room, however I believe for your birthday in the future, we’ll be able to make some arrangements for those to be set up, just simply give us a clue so we can do the arrangement better.

Once again, we are thankful for all the compliments and we humbly accept it. We look forward to seeing you again.

Yours Sincerely,
Marc Cosyns

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Reviewed 27 June 2014 via mobile

A beautiful hotel with modern furnishings....good size bed and well appointed amenites in room. Breakfast was fantastic and the selection was very good. A pity the breakfast sausages were the cheap Supermarket type. Overall a very nice hotel and for the price you pay it is very worth the price.

Stayed: June 2014, travelled on business
Thank DesaVilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc_Cosyns, General Manager at Renaissance Johor Bahru Hotel, responded to this reviewResponded 3 July 2014

Dear Guest,

Thanks for sharing your honest opinion here on TripAdvisor. We’re delighted to hear that your trip was a great one although there was some hiccup with the breakfast. I will forward this remark to our culinary team for them to start making changes to the breakfast menus.

Good food does always keep the customer coming! Hope this will make you come to us more often for more discoveries.

With warm regards,
Marc Cosyns

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Additional Information about Renaissance Johor Bahru Hotel

Address: 2 Jalan Permas 11 | Bandar Baru Permas Jaya, Johor Bahru 81750, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 109 Hotels in Johor Bahru
Price Range: £60 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Renaissance Johor Bahru Hotel 4.5*
Number of rooms: 345
Official Description (provided by the hotel):
5-star elegance and personalized service await you at the luxury Renaissance Johor Bahru Hotel, a Marriott Luxury & Lifestyle Collection. Located half an hour from the Senai International Airport, and just 10 minutes from Singapore, our hotel offers a wide range of amenities to make your stay as comfortable as possible. Beautifully appointed rooms and suites feature beds with luxury linens and spacious, contemporary bathrooms; upgrade to a Club level room or suite, and take advantage of access to our hotel's exclusive Club lounge. If you're in Johor Bahru for work, you'll appreciate our well-equipped business center and 16 flexible meeting rooms; we also offer a modern, 24-hour fitness center and an outdoor pool. Dine on modern Cantonese cuisine at WAN-LI, our hotel restaurant, or venture outside of the hotel and explore Johor Bahru's 5-star dining and entertainment options. Additional nearby attractions include Johor Premium Outlets and LEGOLAND® Malaysia. Visit us today, for a memorable getaway. ... more   less 
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