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“Not exceed expectations ”

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Berjaya Waterfront Hotel, Johor Bahru
Ranked #79 of 109 Hotels in Johor Bahru
Melbourne, Australia
Level 5 Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Not exceed expectations ”
Reviewed 7 August 2014 via mobile

Stayed here for almost 2weeks time. Been changing room almost 3 times. Bed wasnt that comfy and old design room. Reception staff are foreigner which cant speak and understand English. Breakfast was just average with very limited selection of food. During my stay, i have to asked most of the day to replenish my towel with clean one and seems that they runs out of the clean towel to provide after they cleaning the room. Wifi is sucks in every room u stayed at! Better do something about this matter..

Stayed June 2014
Helpful?
1 Thank NNANz87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zaharudin A, General Manager at Berjaya Waterfront Hotel, Johor Bahru, responded to this review, 14 October 2014
Dear NNANz87,

Thank you for taking time to share the comments of your recent stay at Berjaya Waterfront Hotel, Johor Bahru.

We are most concern to note of your encounter during your recent visit and we truly regret the negative impression reflected. Rest assured we will take your constructive feedback on board to seek for improvement in delivery the best personalized service that all our valued guests deserved.

As for your comment on the wifi service, we are currently working on upgrading the wifi system and we are aware of the challenges faced and we thank you for your kind understanding and patience.

We look forward to welcoming you back in the near future and extending to you once again our warm hospitality!
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224 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Indonesian first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
Ampang
Level 6 Contributor
135 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed 6 August 2014

Service was fine.

The staff attended to our needs politely and efficiently even at 12am at nite.

The deluxe room is big enough for 4 pax actually.

We came during low season, so there is no problem to get a room.

However, the wall is kinda thin so u could actually hear the people next door laughing.

The nasi lemak (coconut rice) served during breakfast is still the best you could find in the town.

Sleeping quality:
Excellent

Overall experience:
Very Satisfied

Room Tip: Select the higher floors and seaview rooms.
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank nazzerooney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zaharudin A, General Manager at Berjaya Waterfront Hotel, Johor Bahru, responded to this review, 14 October 2014
Dear Nazzeroomy,

Thank you for staying at Berjaya Waterfront Hotel, Johor Bahru after your last visit in March!

We are glad that you found your stay comfortable and our breakfast spread and service were to your satisfaction as you have listed.

We truly appreciate your support and we look forward to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Batam, Indonesia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 August 2014 via mobile

Stayed there a couple of times with my family, after reaching hotel reception, there was a long wait (about 35mins) to check in club deluxe which is big n cosy,clean water, powerful aircon, wifi signal was good, nice sea view facing singapore, can buy cheap duty free cigarettes n alcohol....e rest was crap...buffet with limited varieties, shopping centre next to it was sleazy with alot of shops closed.

Stayed June 2014, travelled with family
Helpful?
2 Thank DanDanDan24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zaharudin A, General Manager at Berjaya Waterfront Hotel, Johor Bahru, responded to this review, 17 October 2014
Dear Danny A,

Thank you for taking time to share the comments on your recent stay at Berjaya Waterfront Hotel, Johor Bahru.

We are glad that you found your room spacious and the facilities lived up to your expectation despite of the limited selection of buffet and shopping mall condition. Please rest assured that your feedback on the buffet spread have been shared with the F&B team. We wish to inform you that the we are currently working on the enhancement plan for both the hotel and the Mall. Your input will certainly be an important contribution as we progress with our plans. Hopefully it will be completed on your next visit.

Once again, we thank you for having the time to express these issues and we hope there will be another opportunity on your next visit to Johor Bahru to provide you a better experience.
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Travellers are raving about these Johor Bahru hotels

Singapore, Singapore
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 July 2014

Location wise :

Definitely for those who love to party or chill out with a group of friends or a loved one!
Adjourned to a duty-free shopping mall, you can get unlimited liquor to cigars provided being able to finish them before you check out as you're not allowed to bring any of the purchased items out of the area.
Food is nearby, you can grab a bite in the mall or head out to have seafood or a 5 minute walk to head down to KFC
Pubs and clubs located in the vicinity, as well

Hotel :

Breakfast was good. Wide spread of local-western cuisine.
Room was good. Comfortable beds. Movie channels included in the TV. Clean room and toilet.
Hospitable staff.

Overall, 5 stars!

  • Stayed April 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank cicaaaaak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zaharudin A, General Manager at Berjaya Waterfront Hotel, Johor Bahru, responded to this review, 14 October 2014
Dear Cicaaaaak,

Thank you for for sharing your comments and memorable experience at Berjaya Waterfront Hotel, Johor Bahru.

We are are very glad to know that your you have enjoyed your stay.

We look forward to welcoming you back in the near future and extending to you once again our warm hospitality!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 July 2014

This hotel is located in a small enclosed duty-free area and contains duty free shops that sell Beer, Liquor and Cigars at great prices. There are no passport requirements and you can buy as much liquor as you can drink as long as you drink it in the hotel. You are not allowed to bring the alcohol out.

The rooms are great. Especially the Luxury Suite at a pretty good price. You can gather a group of friends in that room alone and have a fun party night.

There is a seafood restaurant just outside at pretty good prices too!

All in all, if you are looking for a short getaway from Singapore, this is the place to be!

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank JagguSidhu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zaharudin A, General Manager at Berjaya Waterfront Hotel, Johor Bahru, responded to this review, 14 October 2014
Dear JagguSidhu,

Thank you for staying at Berjaya Waterfront Hotel, Johor Bahru!

We are glad that you found your stay comfortable and our facilities were to your satisfaction as you have listed.

We truly appreciate your kind patronage and we look forward to welcome you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 July 2014

This is not a very family friendly hotel. A lot of pubs and clubs downstairs with plenty of drunk patrons moving around.

When we checked in we got a smoking room despite being non-smokers as my family members and I all wanted to be on the same floor. It was horrible experience the ventilation was so bad that smokers in the neighbouring rooms we could smell their cigarette smoke coming through. My wife and I have sinus problems we had terrible discomfort from it.
The bathroom is very clean but its rather old and badly in need of refurbishments etc. However, the upside was the excellent view from our room of the Johore Straits. The rooms were fairly clean and well kept with excellent service.

Overall a good hotel for a one night weekend getaway with your family but nothing more then that. I wouldn't recommend going out to the clubs or pubs in the area. Its very unsafe.

Room Tip: Request for a sea view room.
See more room tips
  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Arvind_Gawade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zaharudin A, General Manager at Berjaya Waterfront Hotel, Johor Bahru, responded to this review, 14 October 2014
Dear Arwind_Gawade,

Thank you for taking time to share the comments of your recent stay at Berjaya Waterfront Hotel, Johor Bahru.

We are glad that you found your stay comfortable and to your satisfaction despite of the smoking smell experience. You input on the bathroom condition will certainly be an important contribution as we progress with our enhancement plans.

We truly appreciate your kind patronage and we look forward to welcome you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sri Kembangan, Malaysia
Level 6 Contributor
133 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 6 July 2014

Check in
Using Expedia, it is a breeze but you cant check in when the room is under other person name even the booking is under your name. Weird.
However, from car park at Level 6C you need to go down to Ground Floor after quite some walking distance for check in at the counter, that is quite confusing for first timer.

Room
Got the room at 11th Floor. The mat and floor carpet are smelly, the smell when its not properly dried. Musty smell. Maybe they need to change the carpet or at least spray some kind of deodorizer like Febreeze.
Room are adequately space and the bed are comfy. However the aircond is not functioning well, you cant control much of it and either your room are too cold or too hot.
Bathroom is ok and the toiletries provided is generous.

Ambience
Something special or unique or funny, however you want to put it is the center of the bulding is empty from Level 5 onwards to the top of the building. This creates a very big space and supposedly, for me, good ambiance but it does feels creepy as well. Especially when you out having drink at the bar and then at midnight went up to your room and you see darkness at the center of the building...

Location
The hotel located next to The Zone, some kind of duty free shopping mall so you can have anything you want there. However the road to this hotel using only one lane so at times, mostly everytime, it will be super jam.

Overall for the price it ask, i think its a good hotel. Good for seminar as it has quite a lot of ballrooms and the food is OK.

Room Tip: Ask the room that face the Strait for a good view
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IbrahimRabani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zaharudin A, General Manager at Berjaya Waterfront Hotel, Johor Bahru, responded to this review, 22 August 2014
Dear lewmoker,

Thank you for taking time to share the comments of your recent stay at Berjaya Waterfront Hotel, Johor Bahru.

We are glad that you found your stay comfortable to your satisfaction despite of the confusion on your arrival and unpleasant carpet smell at the walkway. We wish to inform you that the we are currently working on the enhancement plan for both the hotel and the Mall. Your input will certainly be an important contribution as we progress with our plans. Hopefully it will be completed on your next visit.

We look forward to being of service to you again on your next trip to Johor Bahru.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Berjaya Waterfront Hotel, Johor Bahru

Property: Berjaya Waterfront Hotel, Johor Bahru
Address: 88 Jalan Ibrahim Sultan | Stulang Laut, Johor Bahru, Johor Bahru 80300, Malaysia (Formerly ZON Regency Hotel by the sea)
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Johor Bahru
#16 Luxury Hotel in Johor Bahru
Price Range (Based on Average Rates): £
Hotel Class:4 star — Berjaya Waterfront Hotel, Johor Bahru 4*
Number of rooms: 400
Official Description (provided by the hotel):
Ideally situated in the capital city of Johor in Southern Malaysia, a mere 5 minutes away from the main causeway link to Singapore, Berjaya Waterfront Hotel, Johor Bahru (formerly known as The Zon Regency Hotel by the sea) boasts 400 rooms and suites and features one of the largest MICE facilities in the region. Adjacent to Iskandar Malaysia, the southern development corridor - famed for its tourist attractions such as Legoland Malaysia and Puteri Harbour Family Theme Park, the hotel and its integrated duty-free-zone is home to an array of shopping, dining and entertainment options. ... more   less 
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Also Known As:
Regency Johor Bahru
Regency Hotel Johor Bahru

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