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“Value for money”

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Crystal Crown Hotel
Ranked #74 of 109 Hotels in Johor Bahru
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Value for money”
Reviewed 7 July 2013

Stayed here for 3D2N for a trip to USS in July 2013. Location is strategic, close to the main road leading towards the city center. Shops and restaurants are nearby. It takes only 5 minutes of driving to the JB CIQ Complex. Free parking provided. Very quick to check-in. Hotel staff was friendly and helpful. Affordable rate for Deluxe room. Room is spacious, with king bed, LCD TV, bath tub and extra pillow. The food for buffet breakfast was decent and good. However, one of the towel provided is smelly and the air conditioner is not cool enough.

Room Tip: choose a room on the south side to get a better view of the city.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Azim N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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89 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 July 2013 via mobile

Probably the worst hotel i have stay in jb. The reason at the following below:
1. Slugglish housekeeping.
2. No second room key
3. Lousy aircond
4. Breakfast is worse than tropical inn. Basically uneatible.
5. Cleaniness of the room toilet. Really bad.
6. Pricey too.

Hope that the management will able to fix this issues at the above.

Stayed July 2013, travelled solo
Helpful?
1 Thank Lee Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Johor Bahru hotels

kuala lumpur
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 21 April 2013

In March 2013, I followed my husband for a business trip to Johor Bahru. We checked into Crystal Crown Hotel for 2 nights. The room was spacious and clean but I am disappointed with the bathroom. Each time when we use the sink, the water outlet flows backward into the bathroom making the whole floor wet with dirty water. Worst, the bathroom tiles were not clean properly over the months or years making the black moss along the tile joints float up. The bathroom floor becomes rather wet and dirty after each use.

There was a shopping center called KSL nearby which was just 10 mins walk behind the hotel. They have many shops selling food inside. If you are looking for food, they are everywhere. In front, there are few restaurants selling noodles, seafood and dishes with rice.

The access to the parking lot is narrow and parking space are limited. The hotel reception did not show a warm and friendly attitude. They provide towel, disposable toothbrush, comb, sewing kit, shampoo and soap. The elevator are old and slow.

We booked our nights including breakfast. Breakfast was not very good. You get different kinds of food depending on the time you get there. It is open from 6 am to 10 am. They top up very slowly and when I got there at 9 am, the food was almost finish.

For a night or two stay here is ok.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Belle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 April 2013

Last minute booking and only Executive Studio was available. Too be honest the room is exceed our expectation. Spacious, clean and cosy. The bed is comfortable and the aircon is working well.

Strategic location, KSL shopping is just within walking distance. Walk over the over bridge, there is a hawker center selling variety of BBQ seafood and local foods.

But don't expect much for the breakfast. Not much choices, very basic.

Overall, I'll still back again for the good deal and location.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mayshalws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KL
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 4 March 2013

The room has improved over time, however the parking spaces and access is still as bad as 10 years ago. There is only 1 narrow access road leading to the car park at the back, however it's a 2 ways road with 1 way wide. You might experience someone is parking his car on the road side making it even narrower and I happen to see one incident where 2 car owner on different directions don't want to let each other pass, end up both of them nearly put up a fight. The staff is not so friendly. The breakfast is lousy as they only provide a small plate for breakfast where u can't even put more than a tiny bit of food on our plate. Just an average hotel.

Room Tip: Avoid going into the car park from front access, you may need to go to the back lane of the hotel to...
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  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LifeTravel96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 February 2013

Needed a room for one night in JB and came across this hotel while doing my last minute research on the Internet. Went through the reviews and based on its location, decided to dive into it thinking if its bad its only for one night. Called up the hotel on the day and they allowed me to reserve a room through the phone. Great service! Went to the hotel and they checked me in without any hassle and was done in like 10mins. By the way while checking in, notice that they have quite a big lobby so was thinking the "risk" I took has gone down a little and was quite impressed.

Went up to the room seeing a corridor looking nice and clean. Went into the room and immediately I felt its really value for the rates that they are quoting. The room is spacious, a king size bed with clean mattress linens and blanket and a nice and clean bathroom with clean bathtub. There is also a nice coffee table set so if u do order room service, you can have your meal comfortably. Felt with the whole layout and cleanliness of the room, I really got my money worth. Only gripes about the room was there's no disposable thoothbrush and paste in the bathroom for people like me who stay only for one night and don't pack any luggage, and there's only 4 bottles of mineral water in mini bar. No soft drinks or beer. Haha.

Location wise is as good as it can get being near to the KSL shopping mall within 10mins walk behind the hotel and taman sentosa, a place with lots of good food around same distance infront of the hotel across the road. Was able to go taman sentosa for a nice dinner and head over to a neighbour lane to chill out at a nice bistro at Jalan keris before heading back for a good night rest.

Would really recommend this hotel to friends and would definitely head back again should I need to stay in JB again.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ezzystud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur
Level Contributor
194 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 2 January 2013

We had a last minute travel plan to JB/Spore/Universal Studio to celebrate the new year eve. Since this was the only hotel available during that period, we took up the only available room in this hotel, which was the Executive Studio, with King size bed. The room was spacious and cosy. Looks like it was recently renovated and worth the cost of RM295nett/nite. There is an ample space to put it an extra bed in the room.

Pros: location is superb, along Jalan Tebrau. very near to the causeway checkpoint and the city.Parking is free for guests - at the same hotel building. Breakfast buffet spread was just OK. Call made to Housekeeping at night is not picked up, but request made to the Front Counter for prayer mat and extra towel was attended to immediately. I love their pillows!!! Very comfortable. regret for not checking out the brand and where I could find the for my bedrooms..:(

Cons:
1) Front office staff should be sent for grooming class. Upon our arrival, one of the female staff on duty had her long hair loose, not combed/brushed for the day. During our check-out, another female staff attended to us with terrible make-up on her face. They look very unprofessional, despite their friendly personality.

2) There's no full-length mirror in the room or at the lift lobby or anywhere else in the hotel.

3) On our 1st day, we left the hotel at about 11am and returned at 12.00pm. We were shocked to see the room was not made up at all. There is also no signage for "Please make-up room" or "Do not disturb" provided in the room.

4) Since the flooring is wood/laminated wood, we can hear the heeled footsteps from the above rooms, which is quite disturbing early in the morning.

5) There's no internet connection in the room. Free wifi is only provided at the lobby.

6) There's no safety deposit box in the room. We had to carry our laptop everywhere during this trip.

Room Tip: Executive Studio is very spacious, can accommodate up to 4 pax in the room.
See more room tips
  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IntanWan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crystal Crown Hotel

Property: Crystal Crown Hotel
Address: 117 Jalan Tebrau, Johor Bahru 80250, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Fitness Centre with Gym / Workout Room Restaurant Swimming Pool
Hotel Style:
Ranked #74 of 109 Hotels in Johor Bahru
Price Range (Based on Average Rates): £
Hotel Class:3 star — Crystal Crown Hotel 3*
Number of rooms: 264
Reservation Options:
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