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“Good Experience but spoiled with restaurant”

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Legoland Malaysia Resort
Ranked #2 of 108 Hotels in Johor Bahru
Certificate of Excellence
Tangerang, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good Experience but spoiled with restaurant”
Reviewed 30 June 2014

We stayed 2 nights in Pirate-theme room. My wife, I and my 2 children were impressed with the room decoration and activities during staying in this hotel. Then we had dinner at the restaurant, the staff were nice and friendly. Food varieties were huge.
On the next day we had breakfast at the same restaurant, the food was OK but the flies were disturbing. I was wondering good hotel, but not really concern about this.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rudy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LEGOLAND_Malaysia, Product Excellence Manager at Legoland Malaysia Resort, responded to this review, 3 July 2014
Dear Rudy P

Thank you for your review. We are glad to hear that you enjoyed your room and all its decorations.

Thank you also for your feedback, we do have very regular fogging and pest control in order to control the flies, ants, etc in this area, however, we will look into this and try to improve this further.

Once again, thank you for your review and feedback and we hope that we get the opportunity to welcome you back again in the future.

Kind regards,
Legoland® Malaysia Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Singapore, Singapore
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 June 2014 via mobile

Married couple with one 4 year old boy. Saturday and Sunday (2D/1N)

Travelling by car (Hyundai Sonata) from Singapore, the journey is very easy and the signposts to the resort are good.

Entering the hotel car park is via a slightly narrow ramp. Larger cars and those more nervous drivers take note.

Check-in, rooms are stated to be available by 4pm. In my opinion this is too late, but there are things to do and places to leave your luggage. The check-in line was long, but moved quickly enough. The hotel foyer has so much for the children to do and lots of seats, so checking in is actually fun for the others not in the line.

Rooms. We has an adventure themed room on the second floor. The lifts to the floors are mini adventures, with music and spinning lights. The check-in system must have been malfunctioning, as the room they gave us the key to, had people inside it already. This was sorted out, but should never really happen in this day and age. The rooms are big enough for a couple and two children, even though the bunk beds have a trundle, there would not be enough floor space for that number of bodies. There is a treasure chest in the children's room with complimentary toys (a very nice touch). The bunk beds are comfortable, although the lower bunk has limited head room. The adult room has enough space, but the bed was rock hard, this was suitable for me, but not for my wife. The hair dryer is in the bedroom, not the bathroom.

Service: The staff are friendly, but there did not seem to be enough of them, so they were always under pressure. This was most apparent at meal times. This did make for a feeling of uncertainty that requests would be filled in a timely fashion or even at all.

Amenities: The restaurant has both buffet and al-a-carte. The food is good, but again getting seated and getting to the hot food was too time consuming and ordering off the menu meant a long wait. I would advise the mall area next to the hotel, much greater choice and far less waiting. The staffing of the hotel seeped through to room service, very long wait and very limited choice, especially getting drinks. The swimming pool is nice, nothing special, but suitable. We did not use any other areas of the hotel. The internet service (provided for free) was terrible, always dropping connection and no one to know how to help or even attempt to help.

Check-out, much the same as check in.

The staff we interacted with were mostly very polite and helpful, although under pressure as there was not enough of them.

Overall the hotel is a good enough place to stay when going to the Legoland Parks. If the deal is good, stay there, but do not eat there for the evening meal.

Stayed June 2014, travelled with family
Helpful?
1 Thank DavidMurphy66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LEGOLAND_Malaysia, Product Excellence Manager at Legoland Malaysia Resort, responded to this review, 3 July 2014
Dear DavidMurphy66

Thank you for your in-depth review and feedback. We are sorry to hear that the wifi kept dropping out during your stay. We have found that this happens during our full occupany periods and we will shortly be upgrading the system in order to better handle the number of guests using it during these periods.

Once again, thank you for your review and feedback.

Kind regards,
Legoland® Malaysia Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 29 June 2014

We stayed 2 nights in different themed rooms, To do that you have to book the rooms individually, check-out in the morning and then check-in again in the late afternoon. Leave your luggage in the luggage room while you go play in the day. The first night was in a normal pirate-themed room. We didn't request for anything and was given a room on the first floor with a view of the construction land in front of the hotel. The 2nd night was in a premium kingdom-themed room. This time I asked for a room with better view and was given a corner room 315 on the 3rd floor with a view of Legoland and the Water Park. From my experience, the premium room is only slightly larger in size and has themed wall-papers and maybe a better view. The "treasure" in the safe were the same for both rooms - 2 packets of Lego Chima and 1 packet of Lego Star Wars (I have 3 kids). On the issue of sleep-quality, the beds were hard and one of my girls had a neck-ache from the thick pillows.

If you've booked the discounted combo park tickets with the hotel and want to collect the tickets first before check-in at 4 pm, enter the hotel from the front entrance or LG1 (basement 1 of the car-park). There's a guard at basement 2 level blocking non-hotel guests from entering in the morning hours, and it's a long round-about walk from LG2 to the main entrance. Or just randomly give a hotel room number if he asks you. We stayed in 155 and 315. It's no use telling him you'll be checking-in the afternoon, he won't budge. Register with the hotel first if you reach in the morning and you can just collect your room keys in the afternoon. If you leave your phone number, they'll even call you to inform when the room is ready.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zinc6539
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LEGOLAND_Malaysia, Product Excellence Manager at Legoland Malaysia Resort, responded to this review, 3 July 2014
Dear zinc6539

Thank you for your review and photo’s. We are glad to hear that you enjoyed your visit. I can confirm that the Premium Themed rooms come with the view of the Parks.

Thank you also for your feedback regarding the security on LG2. We are sorry if this came across as too strict, however, we would like to ensure that during peak periods our Hotel guests get the best experience possible and thereby minimising the number of non staying guests from crowding up the play areas in the Hotel.

Once again, thank you for your review and adding your photo’s. We hope to welcome you back again in the future.

Kind regards,
Legoland® Malaysia Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
72 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 28 June 2014

With my 2 kids, 3 and 6yo, it was quite important to have a kids friendly hotel. LEGOLAND fits the kids' needs and was a good stay.
We booked the Kingdom theme, and it was great. The parent's bed was a huge king size, and they had a double bunk bed for the kids, plus a pull out , which makes it suitable for 3 kids.
Everything in the room was impressive, they had 2 sinks and mirror, one for the parents and one for the kids, which was great for the kids. The carpets were all lined with the bedroom theme which was again great and you could tell they put in great effort in the rooms.
There was a box of lego for the kids to play and another treasure hunt, which would unlock the complementary lego in the treasure box.
The toiletries were all packaged nicely in lego theme packages, which makes it look uniform.

We had breakfast early abut 7-7.30am, thus avoiding any crowd. Food wise, was a little disappointing. Not fantastic, but sufficient. Restaurant area was full of lego structures which was great.
Very child friendly with baby chairs.

The lobby was a great joy. Structures of legos for kids to play! They could spend hours there! There was sufficient chairs and sofas for parents to relax in, and an area of massage chairs too. RM5 for 5 mins though.

I also totally love the lifts! Disco lights once u step in! and disco music too, all helping t et the mood to enjoy!

The downside was the WIFI was horrible. I was using IPhone 5, but could only get onto WIFI on my last day. My hubby's wifi was not able to work once I managed to get onto my wifi. This was a great disappointment as I thought WIFI connection (stable connection) was one of the most important aspect in a hotel. The staffs did not help much as they said there was nothing they could do, which further fuelled frustrations.

Most of the staff were friendly and helpful except for the WIFI part. As for parking, hotel guests could get their coupons validated and it meant free parking, every time u leave or enter the hotel.

The shops outside the hotel also provided a cheaper alternative for lunch and some snacks.

Overall , though it was considered expensive for a 3D2N stay, I felt it was worthwhile as the kids totally enjoyed the hotel and almost everything was catered for kids.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pamela_flen77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LEGOLAND_Malaysia, Product Excellence Manager at Legoland Malaysia Resort, responded to this review, 3 July 2014
Dear pamela_flen77

Thank you for your review. We are delighted to hear that you found our hotel so child friendly and orientated. Kids are at the heart of our business and therefore we have tried to make it as suitable as possible.

The disco lifts are one of our most popular features of the hotel and it great to see our guests loving them so much.

I am sorry to hear that you struggled to get onto our wifi. It does struggle when we are running at full capacity, however, I am pleased to confirm that we will be upgrading this in the near future.

Once again, thank you for your review and we hope to welcome you and your family back again in the future.

Kind regards,
Legoland® Malaysia Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 June 2014

We stayed a few nights at Legoland Hotel during mid-June. The staff at front desk are friendly and helpful, with special mention of a lady named Yan who really did her best to accommodate our requests.

We stayed in Premium Kingdom theme room and Premium Pirate theme room. Both room types were really nice with lots of Lego theming throughout. However, although the hotel is only a few months old, we noticed some wear and tear on the wallpaper, some wood chipped off at corner of bunk bed and also some missing pieces (bricks) on some Lego decorations in the room. But I guess these may be the result of inconsiderate guests, rather than the fault of the Hotel.

We celebrated Father's Day at Bricks Family Restaurant (dinner). We also had a couple of lunches here during our stay. Firdaus, the restaurant supervisor, was a very friendly guy and made us feel very welcomed.

The Bell staff were also very prompt and reliable.

Overall, we enjoyed our stay and will definitely return.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard_Koh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LEGOLAND_Malaysia, Product Excellence Manager at Legoland Malaysia Resort, responded to this review, 3 July 2014
Dear Richard_Koh

Thank you for your review and chosing to spend Father’s Day here with us. We are thrilled to hear that you found so many members of our Hotel team that provided you with great service, made you feel welcome and accomodated your requests.

Once again, thank you for your review and we look forward to welcoming you back again in the future.

Kind regards,
Legoland® Malaysia Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 June 2014 via mobile

This is definitely a family friendly hotel. All of the rooms can easily accommodate 5 or 8 pax. We visited as a family of 2 adults and 2 children and stayed in a Premier kingdom themed room that faces Legoland Park. The room was large enough to have 2 separate sleep areas - a king bed for parents and a bunk bed with trundle for the kids. There are 2 sinks in the bathroom - 1 for the adults and a lower one for kids. So thoughtful. The kids enjoyed the treasure hunt in the room with chima toys as their prize for solving the clues. Breakfast is included and I would suggest to come as early as possible for breakfast coz otherwise you may be in for quite a long queue and that would mean less time at the parks. Hotel guests get to enter the parks earlier and this should be taken advantage of to beat the crowd. Oh and don't forget to get the complimentary parking ticket if you park at the hotel!

Stayed June 2014, travelled with family
Helpful?
Thank Theskys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 June 2014

Stayed in May 2014

The hotel itself is great. Restaurant….not so

The lobby has stacks of lego for the kids to play with, though more than once the elders joined in.

We stayed in the kingdom theme. The kids had their own bunk bed and TV, though we never started the TV. They have really kept the theme of lego alive though the hotel with carpets and ceiling decoration based on the theme room. The room has a basic lego for the kids to play with. The hotel gives a treasure hunt which opens a safe, a great hit for the kids.

The lifts were a pleasant surprise as turned into mini disco :)

The bricks restaurant was not up to the mark at all. The service and food option needs a lot to be desired. The so called live counters were outside and they had already made pancakes and kept! How is it live? The food was not replenished fast enough; people had to wait for basic bread. The restaurant was not ready to manage the guest is all I can conclude.

The good thing is the park is just next doors. Did not use the pool which is on the top floor (spent time in the water park). The hotel gives you some great photo opportunity as they have managed to continue the theme at every imaginable opportunity.

Also, there is a plaza nearby wherein options for lunch / dinner are available.

If you visiting legoland park, the hotel guest get a 30 min early entrance to the park.

Room Tip: There is a theme per floor, so in case a large group is going make sure you take the same theme.
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bhavin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Legoland Malaysia Resort

Property: Legoland Malaysia Resort
Address: Iskandar Puteri, 7, Johor Bahru 79250, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 108 Hotels in Johor Bahru
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Legoland Malaysia Resort 4*
Number of rooms: 249
Official Description (provided by the hotel):
Treat your family to the ultimate LEGO(R) experience at LEGOLAND(R) Malaysia Resort. From the moment you arrive at the spectacular dragon-guarded entrance, you'll be delighted by interactive LEGO(R) features, themed play areas, kid's entertainment and family restaurant with amazing LEGO(R) models everywhere. All 249 guest rooms are themed, so your family can choose from one of three popular LEGO lines - Pirate, Kingdom or Adventure. Rooms include two separate sleeping areas, with a king-size bed for grown-ups, and a separate area for up to three little ones, complete with a bunk bed, pull-out trundle bed and their very own TV! ... more   less 
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