This is a really hard place to review.
It's an old zoo. (Built in 1928). And there have been several attempts to modernise and improve which means that parts are really quite nice and other areas are dire. It doesn't have a website, it's own merchandise or a good cafe. And it's only RM3 (really!) to get in. All of which should tell you something.
I must stress that the animals all seem fed, and healthy if not astoundingly happy.
There are lots of animals in cages. So if you don't want to see things behind bars, don't go.
Then again, there are lots of big aviaries, newer 'island' enclosures and gallery exhibits.
They have lions, tigers and chimps in huge 'pit' enclosures. Some of them were really nice, others were wall to wall concrete. I can see why they built in this style, but you have the impression that you're at the colusseum and someone is about to be fed to the tigers.
There are no elephants anymore. This is a good thing, since they don't have an enclosure big enough to keep them. The chimps are also stressed and behaving unnaturally (but I did see a Chinese family feeding them cheetos which can't help and I'm not sure how the zoo could prevent this given the style of enclosure). The lions and tigers were pretty lazy and having watched one get given a shower, clearly quite tame.
The information is poor to non-existant.
The cafe was no better than a hawker stall on the side of the road. The 'shops' filled with plastic junk and too many opportunities for people to pay to 'feed' the animals.
I would visit again with small children so we can go "ohh! a hippo!" I won't take their parents.
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