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“Great for Family Retreat”

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Pulai Springs Resort
Ranked #14 of 110 Hotels in Johor Bahru
Singapore, Singapore
Level 3 Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great for Family Retreat”
Reviewed 20 September 2011

It's a great place for a family retreat. The rooms are comfortable, cozy and great for relaxing and having fun together. The place is very big and somewhat scattered. If it is a raining season you can go over by the buggy, but if your group is bigger it is more difficult. There's no head cover from the rain. For food wise, it can be better. Staff are courteous and helpful which makes things easier for us. The theatre has a smell and the projection is somewhat small, but nonetheless it's ok. The sauna is not separated between males and females and it will be different if a big group is going there. Perhaps they can fix some timing for the separation as not everyone is open to have both sexes within the same area. Overall it is a great place to relax and enjoy the surrounding.

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travel-GetPaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this review, 5 March 2015
Dear Guest,

Thank you for taking the time to write a review about us here on Tripadvisor.

Thorough your comments, I believe you have had an enjoyable stay with us. We are glad to hear you are satisfied with the services rendered and the facilities offered to you.

It is our commitment to exceed guests’ expectations and meeting the highest level of guest satisfaction has always been our priority. Our associates are trained to strive and serve our guests as well as providing our guests with only the best services.

I will surely disseminate your positive comments and feedback to our associates who are an asset to us through our associates’ notice board.

I look forward to welcoming you back at Pulai Springs Resort and will be delighted to hear from you again soon.

Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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792 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (145)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Level 5 Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 15 September 2011

We had a 2 room apartment. Clean and comfortable. Towels and toiletries are provided. Spacious living room. It has a kitchen - 2 door fridge, cabinets and dining table. However, the cabinets are empty, no cutlery. No microwave, except a kettle for you to make coffee. Beautiful golf course. Near the resort, there are 2 supermarkets - Jusco and Giant. A few restaurants and coffee shop stalls for you to eat satay, tom yum noodles and chicken rice.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Berry_Cupcake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this review, 5 March 2015
Dear Guest,

Thank you for taking the time to write a review about us here on Tripadvisor.

Thorough your comments, I believe you have had an enjoyable stay with us. We are glad to hear you are satisfied with the services rendered and the facilities offered to you.

It is our commitment to exceed guests’ expectations and meeting the highest level of guest satisfaction has always been our priority. Our associates are trained to strive and serve our guests as well as providing our guests with only the best services.

I will surely disseminate your positive comments and feedback to our associates who are an asset to us through our associates’ notice board.

I look forward to welcoming you back at Pulai Springs Resort and will be delighted to hear from you again soon.

Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kuala lumpur
Level 3 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 September 2011

Our family stayed at this resort on 28 Aug 2011. Quiet facing seafront view.
Room was clean and very spacious. Would highly recommend this resort.

  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank goodKualaLumpur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this review, 5 March 2015
Dear Guest,

Thank you for taking the time to write a review about us here on Tripadvisor.

Thorough your comments, I believe you have had an enjoyable stay with us. We are glad to hear you are satisfied with the services rendered and the facilities offered to you.

It is our commitment to exceed guests’ expectations and meeting the highest level of guest satisfaction has always been our priority. Our associates are trained to strive and serve our guests as well as providing our guests with only the best services.

I will surely disseminate your positive comments and feedback to our associates who are an asset to us through our associates’ notice board.

I look forward to welcoming you back at Pulai Springs Resort and will be delighted to hear from you again soon.

Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 September 2011

Service staff are prompt to our requests but doesn't give warm/personalized service. We stayed in the 2 bedroom unit (they have up to 3 bedrooms unit) and are of reasonable size with living room, dry kitchen, dining area and balcony at both living and master bedroom. However, we noticed badly stained sofa and dinning chairs with dusty furniture. To sum up, the room doesn't give us a "clean feel" and not well maintained.

1 toilet with standing shower. Had to call housekeeping to send toothbrush, hand towels and floor mat as it wasn't provided when we 1st arrived. On the morning of our last day, the toilet was choked and we choose to use the toilet downstairs since we are only a few hours to check out. Beds and pillows are comfortable.

Both pools are overlooking the golf course - 1 on L2 of hotel building and the other at the Spa & Sports Center. The latter is bigger with a sheltered kids pool (does looks like a out of order jacuzzi pool though), a slide at children's pool and a not-in-use pool bar. There's a playground for kids at the Sports Center (which is situated across the road from the main hotel building) but it's already quite run down.

Lots of parking space in the hotel if you are driving and it's pretty near to many major shopping malls. Hotel is right at the end of a long driveway away from main road so noise level is minimum.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank homsingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this review, 5 March 2015
Dear Guest,

Thank you for taking some time to review us on Tripadvisor.

Your time and effort taken to highlight on our services and facilities are highly appreciated. We value every guest feedback as this will help us to further improve on our products and services to exceed guests’ expectations.

We have raised your concerns with the relevant departments and immediate actions have been taken to rectify our shortcomings.

Please be rest assured that meeting the highest level of guest satisfaction has always been our top priority.

Please accept our sincere and humble apologies for the inadvertent inconvenience experience by you. We are extremely grateful for your constructive comments. I sincerely hope that the setbacks will not deter you from supporting us again.

We hope that you will give us an opportunity to shower you with our warm hospitality and making your next stay at the Pulai Springs Resort an enjoyable one.

We look forward to welcoming you soon at the resort. Till then, take care.


Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur
Level 6 Contributor
99 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 4 September 2011

We stayed at the resort during the Hari Raya festive week. Check in was a breeze. We had the four bedroom apartment, which is an advantage to pulai springs resort because no other places in Johor offered apartments with that many rooms!

The apartment itself is very basic. A little of a disappointment because from the exterior and the website, it really looked modern and very promising. It's not shabby but one can tell that the furniture will easily be worn out after a few more families! They should seriously think of investing in better quality furniture.

While the apartment is equipped with a kitchenette, there's no crockeries, cookware, utensils, nor a microwave. Why waste all that space then? However, upon entering the room, the bellman did explain that if we had one, we could use it. We couldn't find an appropriate response.

Bathrooms are nicely tiled but again, the finishings could've also been better. For what we had paid, it would've been nice to get soaps and shampoos a notch above cheap.

Breakfast was uneventful. While the fare was good, again, the management could really do much much better to win them rave reviews from customers.

All said, we could see that the resort team make extra efforts to welcome guests and make them feel comfortable. Staff were really, really friendly and helpful. Each day our rooms were efficiently cleaned and more than enough towels and amenities replenished without having to ask for more.

To the resort management, we wouldn't mind going back there to stay again but it'd make us proud as johoreans if the hotel can be maintained if not upgraded up to international standards.

By the way, next time, we WILL bring our own microwave oven. ;)

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AbraCaBling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this review, 4 March 2015
Dear Guest,

Thank you for taking the time to write a review about us here on Tripadvisor.

Thorough your comments, I believe you have had an enjoyable stay with us. We are glad to hear you are satisfied with the services rendered and the facilities offered to you.

It is our commitment to exceed guests’ expectations and meeting the highest level of guest satisfaction has always been our priority. Our associates are trained to strive and serve our guests as well as providing our guests with only the best services.

I will surely disseminate your positive comments and feedback to our associates who are an asset to us through our associates’ notice board.

I look forward to welcoming you back at Pulai Springs Resort and will be delighted to hear from you again soon.

Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malaysia
Level 4 Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 September 2011

This resort is very much a golfer's paradise.Not the best option for business travellers. No free wifi. Bedroom materials were of cheap quality, and look a bit old. But the quiet and green surroundings help to make the place more accommodating. The lobby also does not have a public restroom and guests have to go all the way to the 2nd floor to find one.

  • Stayed February 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank omsakti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this review, 4 March 2015
Dear Guest,

Thank you for taking some time to review us on Tripadvisor.

Your time and effort taken to highlight on our services and facilities are highly appreciated. We value every guest feedback as this will help us to further improve on our products and services to exceed guests’ expectations.

We have raised your concerns with the relevant departments and immediate actions have been taken to rectify our shortcomings.

Please be rest assured that meeting the highest level of guest satisfaction has always been our top priority.

Please accept our sincere and humble apologies for the inadvertent inconvenience experience by you. We are extremely grateful for your constructive comments. I sincerely hope that the setbacks will not deter you from supporting us again.

We hope that you will give us an opportunity to shower you with our warm hospitality and making your next stay at the Pulai Springs Resort an enjoyable one.

We look forward to welcoming you soon at the resort. Till then, take care.


Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
usa
Level 4 Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 18 August 2011

Fun resort with crazy number of pools, which was great for the kids. The restaurants are a tad expensive but the food was good. Good for a weekend break. We had a suite and it was very spacious and tastefully decorated. Would definitely come here again for a break.

Room Tip: Look for promotions and discounts.
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  • Stayed September 2010, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank sazzbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this review, 4 March 2015
Dear Guest,

Thank you for taking the time to write a review about us here on Tripadvisor.

Thorough your comments, I believe you have had an enjoyable stay with us. We are glad to hear you are satisfied with the services rendered and the facilities offered to you.

It is our commitment to exceed guests’ expectations and meeting the highest level of guest satisfaction has always been our priority. Our associates are trained to strive and serve our guests as well as providing our guests with only the best services.

I will surely disseminate your positive comments and feedback to our associates who are an asset to us through our associates’ notice board.

I look forward to welcoming you back at Pulai Springs Resort and will be delighted to hear from you again soon.

Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pulai Springs Resort

Property: Pulai Springs Resort
Address: 20 km Jalan Pontian, Johor Bahru 81110, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Johor Bahru
Price Range (Based on Average Rates): £
Hotel Class:4 star — Pulai Springs Resort 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Pulai Springs Hotel Johor Bahru
Pulai Springs Johor Bahru

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