the resort is quite beautiful, i had been there for my lunch with my girlfriend at the best award chinese restaurant today. there are few tables of customer only at the time being including us and we are quite surprised how come a best award restaurant with so less of customer. when we having our dishes we found that our "tao fu" was cooked with a cockroach!!! so we make a complain immediately and the waitress had come to apologized and mention that "tao fu" will not charge in the bill. after few minutes the chef was come to us also, but his apologize and explanation make us feel not satisfied and very disappointed. seem like we are very bad luck to having our lunch over here. when we asked for bill, the waitress told that the bill was FOC. when we making our move from there, there is a chinese guy with glasses which believed is the staff for the restaurant keep apologize and bows severe time to us, then only we feel better , satisfied and accepted his apologized for the above said incident. we feel this staff had perform his job in good and let us feel very comfortable as a customer. kindly look into this matter seriously, don't let us feel that we need to look for the "feng shui" master before we come to your restaurant. thank you very much.
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- Also Known As:
- Pulai Springs Hotel Johor Bahru
- Pulai Springs Johor Bahru