Unsatisfied & unhappy with the service and cleanliness.. Even though we stayed for a night, we thought it would be a great & relaxing place for short getaway during the weekend.. Looking at the pictures that were published on the website, it was such a nice & luxurious resort..
We arrived & check-in almost 7pm on 8-Dec-2013 (Sun) & would check-out late, at 6pm on the next day (9-Dec).. Got a room on level 7 with golf course view.. The room had funny smell (which we couldn’t identify) with old furnitures, stained sofa & etc.. Switched ON the air-con & its leaking.. The water dripped non-stop, wet the floor & sofa..
Managed to change to another room on level 4, encountered another problem.. Gosh, the bed had a stench of Urine (pillows, mattress & blanket).. Unable to sleep well whole night due to the overpowering stench..
On the next day coming back from lunch, another problem.. We were unable to enter our room using the key card provided.. Checked with the staff & were told that they “blocked” us from entering the room as they had reserved that room for another guest at 3pm.. Our check-out time supposed to be 6pm With Extra Charge, did the staff check their record ??..
WTH with them, finally they allowed us to enter the room only for a short while to pack our things.. Really Disappointed the way they handled the whole situation :(
Waste of money, time & ruined our holiday by staying at this resort.. Not gonna stay in this resort anymore as this might be our first & last..
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- Also Known As:
- Pulai Springs Hotel Johor Bahru
- Pulai Springs Johor Bahru