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Pulai Springs Resort
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Reviews (836)
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Reviewed 22 April 2014

This is a beautiful looking hotel with very poor PR and hospitality. Checking in took so long even though it was already 9pm. No towels inside the room and had to call for 5 times! Very bad water pressure. No extra pillow. Basic amenities.

I dont think I will be coming back to this place.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank shuffyzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this reviewResponded 6 March 2015

Dear Guest,

Thank you for taking some time to review us on Tripadvisor.

Your time and effort taken to highlight on our services and facilities are highly appreciated. We value every guest feedback as this will help us to further improve on our products and services to exceed guests’ expectations.

We have raised your concerns with the relevant departments and immediate actions have been taken to rectify our shortcomings.

Please be rest assured that meeting the highest level of guest satisfaction has always been our top priority.

Please accept our sincere and humble apologies for the inadvertent inconvenience experience by you. We are extremely grateful for your constructive comments. I sincerely hope that the setbacks will not deter you from supporting us again.

We hope that you will give us an opportunity to shower you with our warm hospitality and making your next stay at the Pulai Springs Resort an enjoyable one.

We look forward to welcoming you soon at the resort. Till then, take care.


Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2014 via mobile





Pulai Springs Resort 19 Apr 2014

I would recommend the cinta ayu level 2 swimming pool for families with young children. There's a baby pool which is safe for the young ones. The whole pool is only 1.25m deep. I saw at least 5 families who brought their own floats for their young kids to paddle in the pool. A few were shooting water guns.

It's about twice the size of the usual pools I see in hotels. Good for big groups of friends to swim together.

At the edge of the pool, you can admire the peaceful golf course just opposite. It's a shady pool surrounded by 3 building blocks, no fear of sunburnt. Try to ask for level 2 rooms with balconies that lead directly to the swimming pool. It seems so cool to have the pool
right at your doorstep,literally.

As for the supposedly 3 pools at the spa and sports building, they fell way below my expectations. Be careful of the lap pool, it's a sloping pool from 1.3m to as deep as 2.5m. Dirty pool floor, murky water full of dried leaves. The other pool with a small slide for kids under 15 yrs old could be fun, but otherwise there's nothing fun about it. The third pool with big stones is impossible to swim in and It looks more like a pond.

There are separate doors for females and males changing rooms at the sports centre. These lead to the Jacuzzi and gym just upstairs.

Dining wise, go for Qing Palace restaurant as far as possible. Food is excellent. Price reasonable, a la carte lunch for 2 pax ,with 5 dishes, at ringgit 102. They have many vegetarian options.

Breakfast at cinta terrace was decent.

As for Gleneagles terrace, stay indoors. Outdoors there are swarms of fruitflies sharing your food.

Our check in time was 3.45pm,after waiting for an hour. So do plan your arrival as close to 3pm as possible to avoid long wait for room.Towels were forgotten. You have to insist housekeeping to speed up delivery of towels. They even say 5-6pm send towels is the norm. Perhaps it's due to the public holiday the day before. Many lightings in the room were spolit. Apart from these, overall our 2 bedroom suite was comfortable, bed was extremely comfy too.

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank yvette_gu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this reviewResponded 6 March 2015

Dear Guest,

Thank you for taking the time to write a review about us here on Tripadvisor.

Thorough your comments, I believe you have had an enjoyable stay with us. We are glad to hear you are satisfied with the services rendered and the facilities offered to you.

It is our commitment to exceed guests’ expectations and meeting the highest level of guest satisfaction has always been our priority. Our associates are trained to strive and serve our guests as well as providing our guests with only the best services.

I will surely disseminate your positive comments and feedback to our associates who are an asset to us through our associates’ notice board.

I look forward to welcoming you back at Pulai Springs Resort and will be delighted to hear from you again soon.

Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2014

We stayed at Pulai Springs on the 3D/2N package for LEGOLAND. Check in was easy and we stayed in a suite which had a separate bedroom divided with doors, another TV in the bedroom would be good. Overall the room was clean and certainly large enough for 2 adults and 1 child, we had ordered a rollaway bed which was not in the room but was quickly rectified. Our room was right on the infinity pool which was lovely, straight out the door and into the pool. The buffet breakfast was not all that good, got room service which was also not great. We decided to go across to Singapore in a private car which they organised for us in about 2 hours, the driver and car were provided by Pulai Springs (for a fee) and the driver was very professional and friendly. I would certainly stay here again, especially if you wanted to relax for a few days, it is very peaceful.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Syrole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this reviewResponded 6 March 2015

Dear Guest,

Thank you for taking the time to write a review about us here on Tripadvisor.

Thorough your comments, I believe you have had an enjoyable stay with us. We are glad to hear you are satisfied with the services rendered and the facilities offered to you.

It is our commitment to exceed guests’ expectations and meeting the highest level of guest satisfaction has always been our priority. Our associates are trained to strive and serve our guests as well as providing our guests with only the best services.

I will surely disseminate your positive comments and feedback to our associates who are an asset to us through our associates’ notice board.

I look forward to welcoming you back at Pulai Springs Resort and will be delighted to hear from you again soon.

Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014

Currently on a short family vacation @ pulai springs resort. Saw some of negative comments by others before me and i thought maybe its a once off thing.. but apparently not. Check in to room 625.. pillowcases were not changed, saliva stains w smell on 3 of the pillows.Yucks! Even worst there was urine on one of the mattress and it was still damp..called housekeeping.. made to wait for 1 hour plus and a 2nd call was done .. still made to wait.. got angry called the duty manager Saravanan(very polite) and he came to look at the room and then changed us to another room 321. This room was better but aircon in one of the rooms was faulty for both nights we stayed in. Called reception and a/c technicians at work from 10-12.. both nights.. parents in the room had uncomfortable stay due to no a/c.. overall a very unsatisfactory stay at pulai springs. Pools at clubhouse were very dirty..
Maintenance at pulai springs seems to be very poor. The housekeeping needs to be told off n reformed. Waited 2 hours just to get towels.. omg.. keep calling and say they are on the way.. very very bad housekeeping. Will think twice to stay at this resort. You guys shd too..

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
7  Thank kalmness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this reviewResponded 6 March 2015

Dear Guest,

Thank you for taking some time to review us on Tripadvisor.

Your time and effort taken to highlight on our services and facilities are highly appreciated. We value every guest feedback as this will help us to further improve on our products and services to exceed guests’ expectations.

We have raised your concerns with the relevant departments and immediate actions have been taken to rectify our shortcomings.

Please be rest assured that meeting the highest level of guest satisfaction has always been our top priority.

Please accept our sincere and humble apologies for the inadvertent inconvenience experience by you. We are extremely grateful for your constructive comments. I sincerely hope that the setbacks will not deter you from supporting us again.

We hope that you will give us an opportunity to shower you with our warm hospitality and making your next stay at the Pulai Springs Resort an enjoyable one.

We look forward to welcoming you soon at the resort. Till then, take care.


Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2014 via mobile

Stayed 2d1n at Cinta Ayu apartment. As we went to legoland, water theme park first, the check in time of 3pm was not an issue for us. Overall, it was a pleasant stay. The cleanliness was acceptable. Just that, maybe the floor can be mopped? But it was not an issue. Food was great at gleneagles. As it was raining, there was buggy service to and fro. The staff at gleneagles was nice to help us call for buggy to bring us back. There wasn't anyone at the pool for us to sign out the pool towels, but they did bring us the towels after request. I would say that they did provide a good service. One thing I Realised is be good to people and polite in your request, the staff would be willing to help you.

Stayed: March 2014
1  Thank San33sg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this reviewResponded 6 March 2015

Dear Guest,

Thank you for taking the time to write a review about us here on Tripadvisor.

Thorough your comments, I believe you have had an enjoyable stay with us. We are glad to hear you are satisfied with the services rendered and the facilities offered to you.

It is our commitment to exceed guests’ expectations and meeting the highest level of guest satisfaction has always been our priority. Our associates are trained to strive and serve our guests as well as providing our guests with only the best services.

I will surely disseminate your positive comments and feedback to our associates who are an asset to us through our associates’ notice board.

I look forward to welcoming you back at Pulai Springs Resort and will be delighted to hear from you again soon.

Sincerely,

Sunny Soo
Director of Operations
Pulai Springs Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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