I've stayed here with my family of four in the resort during 1st till 3rd day of Hari Raya. The first impression is good that it has a big golf course welcoming us before entering into the reception area. However, the club house seems so uninviting and it gave me an impression that things are not well maintained elsewhere. It proves me somewhat right. There is only two lifts available to be used for all customers till level 6 and it really needs a fix on it. It says that it carries a maximum of 750 kg of weight. Yet, there were only four of us in it which definitely do not accumulate to 300 kg and it said it is overload. Not just me, but it happen too to other customers as well. We entered our room and it smelled so badly as if it hasn't been used for ages. There were no towels in the bathroom and we called the reception to have it sent to us. It took them 2 hours with 7 calls for them to send it. We also had an extra bed ordered and expect it to be ready when we check in. And no it will not be send till 7 pm which I couldn't understand why. I think the housekeeping should have plenty of time to get it from other room who have checked out 5 hours before we check in even if they are out of beds. We had a long drive and of course it gets on our nerves for not having the bed for us to rest.
The breakfast buffet is okay with plenty of food being refilled continuously.
It was 7am and we could hear music being played at the hallway which is kind of loud because the resort is concrete and open based; no carpets to reduce the noise. Only the loud music is annoying. Wifi is good because they had their router installed everywhere.
After all, we understand it is Hari Raya and they might be short in staff but I don't think it should be the problem since they are well aware that the resort would be full during the holidays. Much improvements can be made and I believe it will be worth it for what the customers had paid.
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- Also Known As:
- Pulai Springs Hotel Johor Bahru
- Pulai Springs Johor Bahru