Check- in process very slow although booking reservation done via online.
FOM or any Asst.Mgr should help when there's 4-5 pax check-in.
Suite at 3rd Floor.
Standard room nice and clean
Bathroom power socket need fixing
Small fridge need to replace as its missing front right leg (not stable)
Towels- Hope the mgmt can replace it with new soft fluffy towels.
Aircond noise on slow, med and high - too loud .Hard to sleep.
Breakfast at the Coffeehouse
Leaking near the pantry cubicle. No Wet Floor signage.
Make do with a water container on the floor.
I'm confused as the yoghurt behind the porridge condiments. Should be next to the cereals.
Sawi in fishball soup not wash properly.Still have sand.
Salad ( Lettuce,tomatoes and purple cabbage) Come on..you guys can do better that.
Lettuce and purple cabbage not even cut properly.
Even the drapes need to be change.
Need to paint to brighter color and yellow uplighter feels old.
I spent 20 mins there and really disappointed.
The good :
The Chinese Restaurant food at the Club really superb. Cook everything to perfection.
Excellent security at the front entrance
Early morning concierge person that handle our luggages.
I really hope that the management will take this seriously to improve the quality and service of the hotel.
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- Also Known As:
- Pulai Springs Hotel Johor Bahru
- Pulai Springs Johor Bahru