We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Citin Hotel Langkawi
Ranked #39 of 105 Hotels in Langkawi
Reviewed 23 March 2012

Excellent location for all your duty free shopping.

  • Stayed: March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank deewet10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citin_Hotel_Manager, Hotel Manager at Citin Hotel Langkawi, responded to this reviewResponded 24 March 2012

Dear deewet10,

Thank you for your review.

We are appreciative of your kind words towards our service, cleanliness of the room and strategic location of the hotel.

We hope to be able to serve you again in the near future.
Till then, all the best in your endeavours.

Regards,
Johnhans
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (377)
Traveller rating
Traveller type
Time of year
Language
  • More languages

239 - 245 of 377 reviews

Reviewed 13 March 2012

I booked online after reading reviews and i just knew that i made the right decision. On arrival to the hotel, the staff(especially Fatiah) are so nice, charming, and the rooms are very good. I had no problems as all the facilities were working as expected..If you looking for a good place to spend the night in Langkawi, i promise you that Citin Hotel is the place to go to. You will certainly get value for your money,and location is just great as it is in the Heart of Kuah where you can easily get to different parts of the ocean side..I so much loved my stay..

  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank classicS05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citin_Hotel_Manager, Hotel Manager at Citin Hotel Langkawi, responded to this reviewResponded 13 March 2012

Dear davoclassic,

Thank you so much for taking time to write such a nice feedback on your recent stay at Citin Langkawi.

We are most delighted to know that we have managed to create a pleasant experience for you.
Also, we are happy that you like our product, service and location.

We appreciate the feedback once again. The team of Citin Langkawi hopes to welcome you back to our hotel.

Best Regards,
Johnhans
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2012

I booked here after reading the reviews on Tripadvisor and the rebuttals from management. I arrived on the ferry from Penang at 11 am and endeavored to walk to the hotel from the ferry jetty. It is possible, It was a bit more than 2km but it might be more comfortable taking a taxi to arrive in 10 minutes or less in an air conditioned vehicle. (8RM) As was previously mentioned, no surprise that arriving at 12noon probably means no rooms available, but the desk clerk put us in a room as quickly as possible. I liked the room in the back as it was not so noisy and the airconditioning worked great. There was running hot and cold water in the shower. The desk clerk then arranged for us to rent motorbikes to tour the island which I would highly recommend.The breakfast was good and standard fare for Malaysia, noodles, chicken sausage, orange juice, cut watermelon and melon, potato salad. There was free wifi in the lobby. If you're looking for a resort, this is not the place. But if you're looking for one of the more economical hotels then this could be your choice

Room Tip: ask for a "not too noisy room" and give them advance notice
See more room tips
  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank NewguySFO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citin_Hotel_Manager, Hotel Manager at Citin Hotel Langkawi, responded to this reviewResponded 13 March 2012

Dear NewguySFO,

Thank you for the detailed feedback on Citin Langkawi! We praise you for the effort and time taken to do it.

We are most delighted to know that our product and service has been up to your standards. I am glad to know all our hard work for the past months have finally paid off. I will encourage my team to keep up the good work with the mentality that - your satisfaction is our top priority.

The Citin brand is proud to be a hotel that is valuable for money, clean and easy accessibility with a strategic location.

We hope to welcome you back in the near future! Till then, take care and all the best.

Best Regards,
Johnhans
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2012

Overall, pleasant service i might say from the management. Was pleasantly surprised with the attention to detail that was given during my stay.

  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank TanSriAfiqAzman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citin_Hotel_Manager, Hotel Manager at Citin Hotel Langkawi, responded to this reviewResponded 13 March 2012

Dear TanSriAfiqAzman,

Many thanks for your review of our service from the team of Citin Langkawi!

We are most delighted to know we managed to fulfil all your request and queries upon check-in. I have shared with the team of Citin Langkawi to further encourage them to keep up the good service for future guest.

Please do not hesitate to contact us in the near future should you need anything.
We hope to be able to serve you again !

Best Wishes,
Johnhans
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2012

This Hotel provides one of the most friendliest service for this category of hotel.
We were pleasantly surprised by the 5 star rating service for the price we paid.
We were greeted with cold linen for our tired hands and face and pandan water
on a silver plate with orchid. We knew this is the beginning of a good trip.
What a welcome!!!!!!
It has firm beds, clean linens and best of all rainshowers which are so rare.
The various channels was great in a spacious room.
The manager was most efficient and friendly in providing personalised service.
Staffs were very friendly. Good place for good value........ RM

  • Stayed: March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank pieksee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citin_Hotel_Manager, Hotel Manager at Citin Hotel Langkawi, responded to this reviewResponded 13 March 2012

Dear pieksee,

Thank you for writing about your experience at Citin Langkawi !

I have shared your comments with the team and encouraged them to continue providing this level of service to future guest. You could not encourage us more!

We hope to have the opportunity to welcome you back and serve you here at Citin Langkawi.

All the best in your future endeavours!

Best Regards,
Johnhans
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2012

If you are going to book a room at this hotel, I would suggest getting a room that doesn't face the street. There is a mosque across the street, and it is so LOUD. The prayer in the morning starts at 6:15am so my friend and I could never sleep in. Other than this, the hotel is a good value. It's far from everywhere so you'll end up spending more money on cabs. Also, when I checked out early in the morning the guy working at the desk in the morning was quite useless and has his friends hanging out there. I think they'd been partying all night. Other than that, the staff was generally friendly and helpful.

Room Tip: Don't get a room facing the street!
See more room tips
  • Stayed: January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Erica W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citin_Hotel_Manager, Hotel Manager at Citin Hotel Langkawi, responded to this reviewResponded 23 February 2012

Dear Erica W,

Thank you so much for taking the time to write a review about our hotel.

We apologize that we have not met your expectations in terms of sleep quality. Our mistake is that we did not allocate you at the back of the hotel instead where the sound is blocked off. Our front rooms are usually reserved for the locals as the mosque is essential to them being an Islamic country.

We apologize for the actions of the front office man and if it is any consolation, I would like to inform you that he has been let go of his job. I appreciate the opportunity to learn and to share it with the rest of the team in order for us to continue to grow.

We are glad you had a safe trip back to Australia and if possible, we would love to serve you once again in the near future and show you an improve Citin Langkawi.

Best Regards,
Johnhans
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2012

I read the reviews for this site some time ago, the comments were generally positive and I was impressed that the manager took the time to answer each post. When it came time to visit Langkawi, I booked here for 1 night to see what it was like.
I have to agree with the last few reviews. The hotel is in the town, 24K from the beach, and, through no fault of the hotel or the staff, and irrespective of the merits of the hotel itself, the town is not where you want to be.
I told the staff that I did not want to stay there, and even though they have subsequently billed me for the night, I did the right thing. Think it through before you book this one ....

  • Stayed: February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Sam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citin_Hotel_Manager, Hotel Manager at Citin Hotel Langkawi, responded to this reviewResponded 22 February 2012

Dear Sam G,

I am grateful that you have taken time to write a feedback for this hotel. I appreciate your experience and view points on this hotel. I am also thankful that you have acknowledged that in no way the service of the hotel has played a part in the projection of this review.

Sam G, I apologized that the hotel's location was not up to your best interest ; having a beachfront, but I must refute on the title of the feedback that you have given. Indeed our location of our hotel is situated in the heart of town which is 20 minutes away from the beach of Pantai Cenang. However, we are strategically located near the main jetty point, hospitals and clinics for the family members of the treated, Eagle Square, various eateries for the food hunters, shopping haven for the shopaholics and many more.

In understanding the location, the hotel takes much effort in assisting all valued guest to arrange for cars and scooter rentals. The self exploration of the island is one of the keys to fully enjoying oneself here at Langkawi.

If I may, allow me this opportunity to inform all future guest that the location of the hotel is not a full reflection of its fullest potential.

I hope you enjoyed Langkawi nevertheless. The island hopes to welcome you back in the near future. Till then, God bless.

Best Regards,
Johnhans
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Langkawi hotels
0.2 mi away
Hotel Asia Langkawi
Hotel Asia Langkawi
#3 of 17 in Kuah
301 reviews
0.3 mi away
Hotel Bahagia
Hotel Bahagia
#59 of 105 in Langkawi
160 reviews
0 mi away
Altis Hotel Langkawi
Altis Hotel Langkawi
#78 of 105 in Langkawi
25 reviews
Show Prices
Show Prices
Show Prices
8.4 mi away
Lavigo Resort
Lavigo Resort
#33 of 105 in Langkawi
31 reviews
8.9 mi away
Kuala Melaka Inn
Kuala Melaka Inn
#82 of 105 in Langkawi
56 reviews
0.4 mi away
Azio Hotel
Azio Hotel
#57 of 105 in Langkawi
140 reviews
Show Prices
Show Prices
Show Prices

Been to Citin Hotel Langkawi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Citin Hotel Langkawi

Address: Hotel Langkawi Hotel Langkawi No. 3 Jalan Pekan | Kuah, Kedah, Langkawi 07000, Malaysia
Region: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Airport Transportation
Hotel Style:
Ranked #39 of 105 Hotels in Langkawi
Price Range: £12 - £25 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Citin Hotel Langkawi 3*
Number of rooms: 46
Official Description (provided by the hotel):
Located in the town of Kuah, the newly renovated Citin Langkawi hotel offers clean and comfortable accommodation at a reasonable price. All rooms are equipped with air-conditioning and feature an en-suite bathroom. Additional facilities include 24-hour reception & security, laundry service and a breakfast room. Internet service is available in the lobby. It is a mere 5 minutes walk to duty free shopping, a short walk to the local jetty. A 20 minute drive away is the well-known beach of Cenang and just 30 minutes from the hotel is Langkawi International Airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), getaroom.com, Expedia, TripOnline SA, Cancelon, Ebookers, Evoline ltd, HotelsClick and 5viajes2012 S.L. so you can book your Citin Hotel Langkawi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing