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“Overall great, but poor sleep”

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Citin Hotel Langkawi
Ranked #41 of 104 Hotels in Langkawi
Reviewed 4 August 2014 via mobile

Positives
- Good location in Kuah, walking distance to the downtown area, as well as a mini mart and restaurants
- Clean rooms
- Affordable


Negatives
- Our room was located across from the mosque, and due to heat expansion making a opening in the window, we were woken up by the morning prayers 2 nights in a row.
- Rooms were not very large

Stayed: August 2014
4  Thank Dennis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citin_Hotel_Manager, Manager at Citin Hotel Langkawi, responded to this reviewResponded 11 August 2014

Dear Dennis K

Warm Greeting!
Thank you for choosing Citin Hotel Langkawi as your preferred hotel during your visit to Langkawi. We are delighted to have you stay with us.

We are appreciative of your kind words towards our service, cleanliness of the room, feedback and review.

We apologize that we have not met your expectations in terms of sleep quality. Our mistake is that we did not allocate you at the back of the hotel instead where the sound is blocked off. Our front rooms are usually reserved for the locals as the mosque is essential to them being an Islamic country.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,

Mariamma Munisamy
Operation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (367)
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151 - 157 of 367 reviews

Reviewed 24 June 2014

its a good place to stay. i enjoyed staying there. Rooms are clean. But there is no fridge, thus if u wanna bring some food with you u shud consider this. Overall it worth to stay for this price. I recommend to all.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank barbosa n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citin_Hotel_Manager, Manager at Citin Hotel Langkawi, responded to this reviewResponded 3 July 2014

Dear Timur2308

Warm Greeting!

Thank you for choosing Citin Hotel Langkawi as your preferred hotel during your visit to Langkawi. We are delighted to have you stay with us.

We are appreciative of your kind words towards our service, cleanliness of the room, feedback and review.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,
Mariamma Munisamy
Operation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014

Preferable for tourist with modest approach and budget. Easy to locate, near by market and shopping malls and shops for food. Staff are friendly, quick respondent with moderate profile. Rooms and toilets are small and clean, that is optimum for traveler. I will recommend it......

Room Tip: South side preferable
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank ShoaibJU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citin_Hotel_Manager, Manager at Citin Hotel Langkawi, responded to this reviewResponded 3 July 2014

Dear ShoaibJU

Warm Greeting!

Thank you for choosing Citin Hotel Langkawi as your preferred hotel during your visit to Langkawi. We are delighted to have you stay with us.

We are appreciative of your kind words towards our service, cleanliness of the room, feedback and review.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,
Mariamma Munisamy
Operation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014 via mobile

Stayed on 2nd May and 6th May during I go travel at Koh Lipe..

Citin Langkawi is very basic hotel with under category of 2 Star hotel / Motel. Room is clean, small and with basic amenties like 2 mineral water & basic bathroom accessories, no hair dryer, no refrigerator and etc. Room with 1 standard queen size bed but quality is consider not bad which can let you have a good sleep. Citin is consider located at convenient area, just beside the main road, nearest have mamak, chinese restaurant and convenient shop. so only less that RM 70 per night, no any seriously complaint for this value.

Breakfast, is the 1 which I very not happy as we need add on RM 8 each person for the breakfast which only provide u bread, small pack nasi lemak (limited) & tea or coffee! Is not worth it as you only need a few foot step can having your nice breakfast at nearest restaurant. So, you have option to choose without breakfast which you can have a best room rate.

Stayed: May 2014, travelled as a couple
1  Thank Jesphannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citin_Hotel_Manager, Manager at Citin Hotel Langkawi, responded to this reviewResponded 28 May 2014

Dear Jesphannie

Warm Greeting!

Thank you for your valued feedback and we are glad that your overall stay experience had been positive except for breakfast that concern highlighted, which will be reviewed for improvement and bettering our guest experience.

Kindly note that this shortcoming you have encountered is an aberration for our standards and not indicative of the service we strive to achieve. Please allow us to express our most sincere apology for the inconvenience caused.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,
Mariamma Munisamy
Operation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

I stayed there for 2 nights with friends. The room is alright but the toilet is quite small and the fact that the door is glazed instead of a normal door doesn't help. My room's airconditioner was not that cold either but all in all, the experience was ok.

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Nad D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citin_Hotel_Manager, Manager at Citin Hotel Langkawi, responded to this reviewResponded 28 May 2014

Dear Nad D

Warm Greeting!

Thank you for your valued feedback and we are glad that your overall stay experience had been positive except for the few areas of concern highlighted, which will be reviewed for improvement and bettering our guest experience.

Kindly note that this shortcoming you have encountered is an aberration for our standards and not indicative of the service we strive to achieve. Please allow us to express our most sincere apology for the inconvenience caused.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,
Mariamma Munisamy
Operation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2014

The room is small but its value with the price. The staff is great and helpful. I would say that my stay is quite comfortable here, but the drawback is the breakfast (only eat once). When I read the review, others say only bread are served for breakfast, I thought there are various kind of bread but there are only one choice of bread to be spread by Planta or Jem. Nevertheless the location is in the town, and there are lots of restaurant near the hotel.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 3rdteen_Pablo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citin_Hotel_Manager, Manager at Citin Hotel Langkawi, responded to this reviewResponded 28 May 2014

Dear 3rdteen_Pablo

Warm Greeting!

Thank you for your valued feedback and we are glad that your overall stay experience had been positive except for the few areas of concern highlighted, which will be reviewed for improvement and bettering our guest experience.

Kindly note that this shortcoming you have encountered is an aberration for our standards and not indicative of the service we strive to achieve. Please allow us to express our most sincere apology for the inconvenience caused.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,
Mariamma Munisamy
Operation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2014

Had a pleasurable stay in Citin Langkawi. I would say it’s a definite value for money. The room was quite small though the mattress was awesomely comfortable, we had a good night sleep. Washroom was clean and neat, the only drawback was the heater not working, but it’s ok. As we are Tamil people it’s a great pleasure to have sun tv channel, a surprising fun element in your hotel.

Finally I would like to quote my warmest thanks to your respective staff on duty Ms Malar. She was really welcoming and charming, really helpful with all the inquires we made and also friendly. Congratulations to you in having such a customer friendly staff, two-thumbs up for her. Last but not least, Citin Langkawi will surely be my first choice if I’m visiting Langkawi again, thanks and keep up the good work.

Thanks
Denesh @ Kalai

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Deneshk05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citin_Hotel_Manager, Manager at Citin Hotel Langkawi, responded to this reviewResponded 10 May 2014

Dear Deneshk05

Warm Greeting!

Thank you for choosing Citin Hotel Langkawi as your preferred hotel during your visit to Langkawi. We are delighted to have you stay with us.

We are appreciative of your kind words towards our service, cleanliness of the room, feedback and review.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,
Mariamma Munisamy
Operation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Citin Hotel Langkawi

Address: Hotel Langkawi Hotel Langkawi No. 3 Jalan Pekan | Kuah, Kedah, Langkawi 07000, Malaysia
Region: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #41 of 104 Hotels in Langkawi
Price Range: £11 - £24 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Citin Hotel Langkawi 3*
Number of rooms: 46
Official Description (provided by the hotel):
Located in the town of Kuah, the newly renovated Citin Langkawi hotel offers clean and comfortable accommodation at a reasonable price. All rooms are equipped with air-conditioning and feature an en-suite bathroom. Additional facilities include 24-hour reception & security, laundry service and a breakfast room. Internet service is available in the lobby. It is a mere 5 minutes walk to duty free shopping, a short walk to the local jetty. A 20 minute drive away is the well-known beach of Cenang and just 30 minutes from the hotel is Langkawi International Airport. ... more   less 
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