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Citin Hotel Langkawi
Ranked #32 of 100 Hotels in Langkawi
Johor, Malaysia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Worth the money spent”
5 of 5 bubbles Reviewed 22 August 2014 via mobile

I checked in this hotel on the 20th of august till the 22nd of august.The rooms were just nice according to the rates we paid.Breakfast was kinda dissapointing but i was told they are about to change the menu.The staff were all extremely friendly especially the guy in charge parvinder.His hospitality was heart warming.Good job dude .Me and my gf will definitely be back here soon because it is worth the money paid for :)

Stayed August 2014, travelled as a couple
Helpful?
Thank livemylife13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citin_Hotel_Manager, Manager at Citin Hotel Langkawi, responded to this review, 4 September 2014
Dear livemylife13

Warm Greeting!

Thank you for choosing Citin Hotel Langkawi as your preferred hotel during your visit to Langkawi. We are delighted to have you stay with us.

It is indeed our pleasure to know that we have exceeded your expectations. We thank you choosing us as your choice of stay and even extending. I have already passed on your feedback to my staff as an encouragement to keep up their good work.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,
Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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352 reviews from our community

Traveller rating
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    81
    44
    42
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (65)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Melaka State, Malaysia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 16 August 2014

nothing much to complain about except the cleanliness of the room. a bit dusty, the corridor is stuffy, hot. otherwise the room is ok. if you just need a place to stay on the night, this hotel fits you.

Room Tip: no lift available here, inconvenient for elderly or physically impaired guest. you may want a room a...
See more room tips
  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
3 Thank WCS69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citin_Hotel_Manager, Manager at Citin Hotel Langkawi, responded to this review, 21 August 2014
Dear WCS69

Warm Greeting!

Thank you for your valued feedback and we are glad that your overall stay experience had been positive except for the few areas of concern highlighted, which will be reviewed for improvement and bettering our guest experience.

We have addressed the room cleanliness issue with the department concerned and we will be increasing the frequency and detail of room inspection to ensure rooms are thoroughly cleaned prior to the arrival.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.


Your Sincerely,

Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shah Alam, Selangor, Malaysia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 15 August 2014 via mobile

I stayed here from 7 aug tp 10 aug 2014 for a short trip holiday...overall, it was a great experience and this would be a great hotel for budget traveller...however, i'm a bit dissapointed with the breakfast...hope the hotel management can provide more choices in their breakfast menu...fried rice would be great

Stayed August 2014, travelled with friends
Helpful?
Thank AizzIrfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citin_Hotel_Manager, Manager at Citin Hotel Langkawi, responded to this review, 21 August 2014
Dear Aizzlrfan,

Warm Greeting!

Thank you for your valued feedback and we are glad that your overall stay experience had been positive except for the few areas of concern highlighted, which will be reviewed for improvement and bettering our guest experience.

We have learnt of the problems you encountered with breakfast. Kindly note that this shortcoming you have encountered is an aberration for our standards and not indicative of the service we strive to achieve. Please allow me to express my most sincere apology for the inconvenience caused.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,

Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kuala lumpur
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 12 August 2014

I have stayed here twice in year 2014, January and August. Our first stay was ok as the rooms were in tired condition but everything paid off for 2nd stay in Citin Hotel Langkawi as the rooms were renovated by July as promised by the Manager. Its more comfortable now with clean bathroom. The location was extremely good for me as it smacks center of Kuah Town, which allows me to walk about 5 mins to the town for food, shopping, and vehicle for rental. 30mins from the airport which most of the taxi knows Citin Hotel. About 15mins to pantai cenang, we had car on rent and some days we rented bike to enjoy the weather :-).. Staffs are friendly and accommodating.. Overall, Good location, New rooms, Free wifi at lobby, friendly staffs and i will be back..

Room Tip: Choose the rooms not facing to the mosque as the prayers will wake you up early.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank AsianTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citin_Hotel_Manager, Manager at Citin Hotel Langkawi, responded to this review, 21 August 2014
Dear Travellers

Warm Greeting!

Thank you for choosing Citin Hotel Langkawi as your preferred hotel during your visit to Langkawi. We are delighted to have you stay with us.

We are appreciative of your kind words towards our service, cleanliness of the room, feedback and review.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,

Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 8 August 2014

Tumbs up to staff Wani & Durga..excellent customer service provided.friendly & always smile to customer..keep it up this way to attract customers.I recommend this hotel for those travellers who want to come to Langkawi.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank emybforever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citin_Hotel_Manager, Manager at Citin Hotel Langkawi, responded to this review, 11 August 2014
Dear Emybforever

Warm Greeting!

Thank you for choosing Citin Hotel Langkawi as your preferred hotel during your visit to Langkawi. We are delighted to have you stay with us.

It is indeed our pleasure to know that we have exceeded your expectations. We thank you choosing us as your choice of stay. I have already passed on your feedback to my staff as an encouragement to keep up their good work.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,

Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
87 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 4 August 2014 via mobile

Positives
- Good location in Kuah, walking distance to the downtown area, as well as a mini mart and restaurants
- Clean rooms
- Affordable


Negatives
- Our room was located across from the mosque, and due to heat expansion making a opening in the window, we were woken up by the morning prayers 2 nights in a row.
- Rooms were not very large

Stayed August 2014
Helpful?
4 Thank Dennis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citin_Hotel_Manager, Manager at Citin Hotel Langkawi, responded to this review, 11 August 2014
Dear Dennis K

Warm Greeting!
Thank you for choosing Citin Hotel Langkawi as your preferred hotel during your visit to Langkawi. We are delighted to have you stay with us.

We are appreciative of your kind words towards our service, cleanliness of the room, feedback and review.

We apologize that we have not met your expectations in terms of sleep quality. Our mistake is that we did not allocate you at the back of the hotel instead where the sound is blocked off. Our front rooms are usually reserved for the locals as the mosque is essential to them being an Islamic country.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,

Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
4 of 5 bubbles Reviewed 24 June 2014

its a good place to stay. i enjoyed staying there. Rooms are clean. But there is no fridge, thus if u wanna bring some food with you u shud consider this. Overall it worth to stay for this price. I recommend to all.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank barbosa n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citin_Hotel_Manager, Manager at Citin Hotel Langkawi, responded to this review, 3 July 2014
Dear Timur2308

Warm Greeting!

Thank you for choosing Citin Hotel Langkawi as your preferred hotel during your visit to Langkawi. We are delighted to have you stay with us.

We are appreciative of your kind words towards our service, cleanliness of the room, feedback and review.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,
Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Citin Hotel Langkawi

Property: Citin Hotel Langkawi
Address: Hotel Langkawi Hotel Langkawi No. 3 Jalan Pekan | Kuah, Kedah, Langkawi 07000, Malaysia
Region: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #32 of 100 Hotels in Langkawi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Citin Hotel Langkawi 3*
Number of rooms: 46
Official Description (provided by the hotel):
Located in the town of Kuah, the newly renovated Citin Langkawi hotel offers clean and comfortable accommodation at a reasonable price. All rooms are equipped with air-conditioning and feature an en-suite bathroom. Additional facilities include 24-hour reception & security, laundry service and a breakfast room. Internet service is available in the lobby. It is a mere 5 minutes walk to duty free shopping, a short walk to the local jetty. A 20 minute drive away is the well-known beach of Cenang and just 30 minutes from the hotel is Langkawi International Airport. ... more   less 
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