Came across this by accident while looking up things to do in Langkawi. Checked out the reviews and talked the Mrs into it...
Gave Ashraf (Ash) a call, they were already booked up for the day, but was lucky to be able to get a slot first thing next day. Ash was very flexible. Even agreed to do it early as we had to fly out to KL in the afternoon. Willing to pick us up with luggage and drop us at the airport afterwards.
After booking, read a bit more about it and showed the wife a few pics of what's involved. Started getting a bit nervous about it, especially the Mrs. I did ask about fitness and told them we were not 'fit' but would happily be able to go for a long several mile walk. and he was happy with that.
The 700+ steps at the start sounded scarier than it turned out. It's not all steep uphill, plenty of fairly shallow steps and even the steeper bits aren't that steep. Just take your time and breaks as you need to. And of course lots of fluids, more on that later.
The hard bit for us were the climbs at the start (after the stairs). I spend all my time at a desk working on a laptop, so no upper body strength. Again, allowed plenty of time for breaks etc. and got there in the end.
I asked if they had dealt with people much less fit than ourselves and were told much much less fit...
One thing worth mentioning.
I tend to drink a lot of fluids generally and I guess it's because I need them. With the climate and the exercise, I had been been sweating heavily. Despite drinking lots of fluids, by the time I got to the tree climb I started feeling light headed and had to sit down. More fluids wasn't helping. Happens to me after some exercise sometimes. Anyway, Ash pulled out a bottle of water and popped in some salt tablets. A couple of sips of that and I was feeling much better. Guess I needed the salts as much as the water... Learned a bit about myself :) Good to see the instructors prepared.
Which leads me to the safety side. All the gear was in very good condition, you could see the instructors were up to scratch and we felt safety was handled very well throughout. I was going to say we felt totally safe throughout, but that's not technically true. Safety was great, but it was still scary, especially for the Mrs if that makes sense.
We were not walking around covered in padding or anything, just helmets, harnesses, gloves and (your own) decent footwear. So it is still possible to say trip over, loose your grip or twist your ankle say. But you were securely fastened, always with two ropes letting you switch one fastener at a time to a new point while still secured by another, so no risk of plunging several meters to your demise as it were. It is important to listen to them when they explain to you what to do though.
Last couple of points:
The Instructors Ash and AP were great throughout. We engaged them in a bit of banter and they were more than happy to do the same. Very patient, not rushing you or anything. Made it all enjoyable. Wife was a bit anxious about a couple of bits and they were happy to offer some gentle encouragement when needed :)
In terms Light vs Full. Not much difference between the lite and full versions in terms of effort. More to do with the additional exciting long zip line and tree drop abseiling at the end. Well worth it.
As you can probably gather by now, the Mrs and I loved it. I've wanted to do something like this for ages and I can't believe the Mrs was up for it and came through. Something she and I are really chuffed about.
In terms of suitable for families, probably not for younger kids (teens would be fine). There may be a minimum height requirement. Worth asking.
I've indicated more than 3 hours allowing travel time and more breaks for the less fit, but probably more like 2-3 of actual activity time. There were just the 2 of us, so bit longer if there are more of you.
6 out of 5.
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