my husband and I booked in for a couples massage, upon arrival we were impressed with the service and rooms. Firstly let me point out the massage tables are hard and the hole you put your head through you could feel wood, not comfortable at all. The massage started and I heard my husband yell out, the oil burner sitting near his face was tipped over and ran in his eyes. The therapist offered to get some tissues for him, no offer to clean his eyes or flush them out. I advised him to clean his eyes with water. My therapist was tough as old boots and booking in for the relaxation massage was far from relaxing. I had to ask 3 times for it to be softer. After my partner had his eyes burnt the therapist left the room for 10 mins to clean up the mess. We both finished our treatment at the same time. When I spoke with the manager when we left they apologised but we couldn't understand why you would put hot oil next to someone's face. We were given a 23 ringit refund on our 150 ringit treatment, what an insult. Wont be returning. Worst service ever.
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