I came here in December 2011 while travelling through Malaysia. While we were waiting in the check-in line, the customer before us was verbally attacked by the male receptionist. I dont know what the commotion was all about, but all I saw was the receptionist getting angry at the customer's request. Suddenly, the receptionist threw an object at the customer and a fight ensued. The receptionist started shouting tirades and jumped over the counter and physically attacked the customer. Quite frankly, we were shocked. We left after the incident ended, I have a feeling the police was even called to the hotel.
This wasn't a good first impression, so thankfully, we got out of there before anything else esclated.More