When we arrived, the reception said they did not have our booking or the room that we book so the reception assigned us to pick between 2 single bed rm or a double bed rm. After contacting our agent out of the blue they said 2 double bed rm is available but they way they treat us is like a dirt; with a rude, furious, angry face. And no apology at all but indirectly saying that it was our fault (eventho I book a month earlier) as they did not hv the booking with them. Overall the hospitality was really unwelcoming, the staffs need more training n i wouldn't suggest this hotel to future guest.
N we heard them gossiping about us when went over to the counter to get our towels. Please keep in mind there is no telephone in the room to contact the front desk; either u hv to walk there yourself or use your own mobile phone. Totally ruined my mood for vacation!!More
- Free Wifi
- Free Parking