we are half way through our 8 day 30th anniversary break we were told that this was a 5 star resort but due to the state of the rooms and resort i don't think it warrants a 5 star rating.
We are staying in a ocean facing room on the second floor 2310 where there are stains on the ceiling where the air conditioning has leaked in the past the valance has had a rip in it since the day we arrived and the room generally is in a bad state of repair not what you would come to expect from a 5 star westin resort the paint is all chipped and scuffed all over the room.
The swimming pool has tiles missing from it and the swim up bar has mold growing around it in the pool where it has obviously not been cleaned for some time.
Today they actually gave us towels around the pool which had holes in them which should not happen in any hotel let alone a 5 star hotel.
The food and drink in the hotel are expensive as you would expect but you can eat and drink in many local restaurants for a fraction of the price and the food is very nice.
The staff are very friendly and helpful and always smiling which is a plus for this hotel and there are not many.
the whole resort in general needs a complete over hall to bring it up to a 5 star rating and to warrant the rates that they are charging as it is now showing its age.
- Official Description (provided by the hotel):
- Situated on private beachfront property with shopping malls in the vicinity and the jetty just a stone’s throw away, The Westin Langkawi Resort & Spa perfectly balances the joys of nature and the spoils of opulence. With views of the sparkling Andaman Sea, the pristine jewels of nature can be enjoyed from the comforts of our elegantly designed 202 luxurious guestrooms and suites. Private Pool Villas boast state-of-the-art amenities, as well as the ultimate luxury of an infinity pool. Restore body and soul in the perfect retreat for sheer indulgence at the award winning Heavenly Spa by Westin™, the only Heavenly Spa in Malaysia. ... more less
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- Also Known As:
- The Westin Langkawi Resort And Spa
- The Westin Langkawi Hotel Langkawi
- Westin Langkawi Resort
- Westin Langkawi Hotel
- Langkawi Westin