For a 5 star hotel was disappointing. service was terrible! The Reinald receptionist (I think that was the name) was the only one who served us well. The hotel is beautiful and our room too, the problem was the cleaning and your room continued dirty for all 4 days. Your maid attendant call name Hawita was terrible! Dirt floors, objects under the bed of other guests, center table and tv was always dirty. One bathrobe was dirty and horrible smell. The restaurant Seasonal Tastes where they serve breakfast was disappointing because it served the same food at the cafe all 4 days we stayed. The wet ground, the lack of smaller plates, loud music and dark place. the unwillingness of the attendants, especially the girls, always in a bad mood. They never say "Good Morning"... Hear a good day or even a simple hello or smile when you walk by the hotel is rare. On tour desk was terrible! The Indian man unprepared and answered in a bad mood with an absurd price! Look for a tour elsewhere in the city.
it seems that everyone hates working in this hotel and this is clear in customer service. Reinald the recpcionist is a rare exception.
- Official Description (provided by the hotel):
- Situated on private beachfront property with shopping malls in the vicinity and the jetty just a stone’s throw away, The Westin Langkawi Resort & Spa perfectly balances the joys of nature and the spoils of opulence. With views of the sparkling Andaman Sea, the pristine jewels of nature can be enjoyed from the comforts of our elegantly designed 202 luxurious guestrooms and suites. Private Pool Villas boast state-of-the-art amenities, as well as the ultimate luxury of an infinity pool. Restore body and soul in the perfect retreat for sheer indulgence at the award winning Heavenly Spa by Westin™, the only Heavenly Spa in Malaysia. ... more less
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- Also Known As:
- The Westin Langkawi Hotel Langkawi
- The Westin Langkawi Resort And Spa
- Westin Langkawi Resort
- Westin Langkawi Hotel
- Langkawi Westin