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“Wonderful Westin!”

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The Westin Langkawi Resort & Spa
Ranked #7 of 104 Hotels in Langkawi
Certificate of Excellence
Reviewed 25 May 2014

Our son stayed here a year ago and had a great time. We came by train and ferry to Langkawi (not the usual route but fun) and were tired on arrival. The check in staff were very helpful and got us to our room as early as possible. There was a problem with the booking details but the reception staff managed it very professionally. The hotel has the most beautiful setting overlooking the islands. All amenities are truly 5 star...bars, restaurants, pools, gardens, spa. Prices are also 5 star so expect to pay a little more. Had a wonderful stay and will be back!

Room Tip: We got an upgrade for staying more than 5 days.
  • Stayed: May 2014, travelled as a couple
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Thank Jan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this reviewResponded 3 June 2014

Dear Jan A,

Thank you very much for your being trust to The Westin Langkawi Resort & Spa, and we are glad to know you choose your holidays here is because of the great experienced that your son had year ago. We appreciate very much your encouraging remarks about our wonderful resort, unique pools and excellence bars and restaurants. On the other hand, it is also very kind of you to mention our friendly and helpful associates specially at reception counter, as they truly are the heart and soul of the resort. It was a great pleasure to have you and we hope that we may welcome you again if your travel plan bring you here.

Be well,
MS

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Reviewed 22 May 2014

We had a really wonderful break at the Westin Langkawi with our children - excellent breakfasts, really top notch; stunning pools, including lots of variety for the kids; lovely rooms and a beautiful setting. The spa was really outstanding for a massage on our last night - just a bit of a shame I couldn't enjoy it with my husband due to the daft rule about in-room babysitting being for children aged 4 plus (our youngest is 3). The location is really convenient to the port, but tucked away in a beautiful setting and it is very easy to get a cab around the island on trips. We all loved the Mangrove Tour and boat trip. The beach was the only slight disappointment as the water didn't look as appealing as i'd hoped, so we stayed in the pool but this was really no hardship at all. The restaurant food also bizarrely lacked options for a light supper - some more local dishes and better salads could definitely have been on offer (and some of the ones we tried could have been improved). Alas we didn't make the poolside barbeques as they started around kids bedtime (and they were apparently too young to leave...) These looked great. Definitely get a deal including breakfast - it was fantastic and the kids LOVED the Mickey Mouse shaped pancakes. Credit to the staff who were unfailingly polite throughout our stay. If this review sounds a bit critical in parts - it is not intended as such. This is a really excellent place to stay and I would very happily go back, and recommend it to others. A few improvements and it just could be even better.

  • Stayed: April 2014, travelled with family
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Thank Viv S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this reviewResponded 3 June 2014

Dear Viv S,

Thank you very much for sharing your experience. We always proud to agree on the beauty of the resort, spectacular location, unique pools and also happy to hear that our daily SuperFoodsRx buffet breakfast exceeded your expectation. We truly sorry that we have let you down with regards to the beach. Our beach is not as good as the beach in the North of Langkawi, as we were unfortunately not blessed with the best on the island. Appreciate you bringing up the shortcomings you have encountered in regards to restaurant food to our attention as this will only assist in improving towards service excellence. Rest assured that we take your comment seriously and will review them with our team to make necessary improvements. We hope to welcome you again for another relaxing stay in the near future.

Be well,
MS

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Reviewed 22 May 2014

We spent two nights at the Westin Resort Langkawi before an energetic week of sailing around the island.

The hotel is conveniently situated for the marina and ferries. We arrived late evening and the reception was welcoming and appropriate. Although too late for formal dining there were a range of snacks available in the bar.

The resort itself is very well laid out, with a large conventional pool and other smaller pools providing a haven for children. The beach is less impressive at this resort. The hotel manages to cater well for couples and families, with plenty of room to have 'one's space'!

We didn't join the poolside barbecue, but we did take advantage of the beach side restaurant (twice) that was excellent - serving a range of local and international cuisine at reasonable prices.

The bedrooms were very well appointed, very clean and comfortable. I really wish though that hotel chains like Westin provide free Wi-Fi in rooms. It is free in the lobby area, but these days provision should be ubiquitous - add a slight supplement to the cost of the room!

Breakfast buffet really excellent - the availability of fizz in the morning is for me an essential touch that differentiates many five star hotels.

Special mention has to be made of the staff - amazingly some would address you by name - even when crossing paths in town. The standard of service was exceptional.

Take advantage of the hotel-airport transfer service, it is competitively priced and well worth it.

Room Tip: Join the SPG programme - plus 15% off food! Villas also available.
  • Stayed: April 2014, travelled as a couple
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Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this reviewResponded 3 June 2014

Dear BrianPClarke,

Thank you very much for your stays at The Westin Langkawi Resort & Spa. We appreciate your encouraging remarks about our wonderful resort, unique pools and recognizing our signature SuperFoodsRx buffet breakfast. For your information, our stylish buffet breakfast is well-known by its widespread variety of nourishing food with a free-flow of sparkling wine which provides every guest a luxurious yet renewing breakfast experience. We are happy to know that you have enjoyed the relaxing atmosphere in our newly rejuvenate room also appreciate your generous remark regarding our friendly staff. We have taken note on your suggestion to provide free wi-fi in the room and definitely will review with my team. It was a great pleasure to have you stay with us, and we look forward to your return.

Be well,
MS

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Reviewed 17 May 2014

Stayded there with my Mom and Sis, March 19 - March 27, 2014. Beautiful place, beautiful view. Pool needs no comments... Incredible!
We were really touched by flying squirrels at night. While having dinner at the hotel restaurant Tide, you can see them jumping from one palm tree to another. Amazing! And the food is great. Special thanks to Hasneiza Saad and new chineese manager (forgot the name, sorry:().
Also monkey's family jumping in front of our room. Feels like you are very close to the Nature)
Very nice-Nice breakfast with a glass of champagne what was quite extraordinary for me.
Everything would be perfect if one day the Spa would not disappoint us. It needs to fix the problems with explanation of the treatment (not the language). But just explain what kind of treatment you are about to do, STEP BY STEP! please
Beach wants to be better as well:/ Dirty
But in general the trip's worth every penny! Thank you very much Westin Langkawi, hope to see you again!...

  • Stayed: March 2014, travelled with family
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2  Thank Tanya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this reviewResponded 23 May 2014

Dear Tanya B,

Thank you for having chosen The Westin Langkawi Resort and Spa as part of your holiday destination. Your satisfaction towards our accommodation, services and facilities is truly appreciated. Thank you also for recognizing our signature SuperFoodsRx buffet breakfast. Our stylish buffet breakfast is well-known by its widespread variety of nourishing food with a free-flow of sparkling wine which provides every guest a luxurious yet renewing breakfast experience. We are truly delighted to know that our associates, Ms Hasnieza and Mr Mark Poh were able to fulfil your needs during your special dining at our Tide Restaurant. On another note, we really appreciate you bringing up the shortcomings you have experienced to our attention as this will only assist in improving towards service excellence. It was a great pleasure to have you amongst our guests and we hope that we may welcome you again in the near future.

Be well,
MS

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Reviewed 17 May 2014

We have been to many resorts in Asia, but this is certainly the best one!
Pick up from the airport was in a BMW 730 and upon arival in the hotel we were as Platinum SPG member upgraded to the best suite in the house with a terras of 100 square meters overlooking the Andaman sea.
All the staff are extremly friendly and well trained. The first day I asked for papaya as it was not at the breakfast buffet and from that day on it was automaticly brought to our table and later I found out, I was called the papaya man :-) the Tide restaurant is also a very pleasant place for dinner.
The spa teatments are of outstanding quality and we already planned to come back again later this year. We feel very relaxed after our 8 day stay! We can highly recommend this place. High service, high quality !

  • Stayed: May 2014, travelled as a couple
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Thank StephanMorzine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this reviewResponded 23 May 2014

Dear StephanMorzine,

Thank you very much for your valuable feedback. First of all, we would like to take this opportunity to thank you for placing your faith in our resort and we are happy to hear that our associates were great, making you feel very well taken care of. It is a great pleasure to know that you had a comfortable and pleasant stay in our rejuvenated suite room also your positive endorsement for the award winning Heavenly Spa and hope our experienced Spa therapists have made you feel relaxed and rejuvenated. It was a great pleasure to have you with us and we hope that we may welcome you again in the near future.

Be well,
SS

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Reviewed 15 May 2014

This has been my third stay at the Westin Langkawi and I have to admit, the stay showed me that I have not been wrong in coming back again and again.

We have booked the two bedroom villa this time around as we were a party of three guest and not the usual two people. I have to say, I have been impressed by the one bedroom villa but the two bedroom villa tops it all! It is just a pity that it is slightly underrepresented in regards to pictures on the Westin Langkawi homepage but do not despair, well, maybe get a bit envious, I will upload some pics...

One of the reason why I enjoy the holidays so much is because you can purely relax there. The staff is excellent in accommodating you every wish, whether you need a driver who is driving slow across the sometimes rather windy roads of Langkawi because you get car sick; inflating your pool toys without laughing at you (yup, the private pools are really worth bringing something along even though the three public pools are worthwhile a visit too); or organising a Malaysian food buffet for people who have a ginger allergy and usually do not dare to venture to much of the beaten food track...I can fully recommend the buffet even though the private BBQ is also not to be missed.
As you can see, they are really making nearly everything possible. Special kudos to Joseph Wong who was managing everything behind the scene and is doing a great job as Operational Excellence Manager.

There has been a fair bit of critique on the staff service over the past few weeks and I noted that some of the guest stayed at the same time as us but I have to confess, our experience was just excellence despite the fact that their was a big Indian wedding taking place. I would have expected that there were some hiccups for the other guest but this could not be further from the truth. We were courteous and promptly informed if this large party was using any areas and the disruption for the other guest were held at a minimum and the staff did not show that this was a high demand time for them at all...

So my comment, the perfect place to relax and unwind, great location, beautiful surroundings, excellent service, what else do you want? I know I will be back...

Room Tip: Spoil yourself, really go for one of the villas...
  • Stayed: April 2014, travelled with friends
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Thank TSkippy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this reviewResponded 23 May 2014

Dear TSkippy,

Thank you very much for your loyalty to The Westin Langkawi Resort & Spa and we are glad to know that this is your third visit with us. We appreciate very much your encouraging remarks about our wonderful resort and our villas are fantastic as it combines modern amenities with unparalleled peace, which are equally suited to tranquil family vacations. Appreciate the highlight on our unique pools, we can say that the spa pool which sits next to the spa sanctuary allows you to enjoy some precious moment of serenity. On the other hand, it is also very kind of you to mention our friendly and helpful associates specially Joseph Wong, Operational Excellence Manager, as they truly are the heart and soul of the resort. It was a great pleasure to have you with us and we hope that we may welcome you again for your forth visit.

Be well,
MS

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Reviewed 15 May 2014 via mobile

Pool - big and nice overlooking the beach
Beach- is clean and beautiful
Room- clean. Modern. Comfy heavenly bed and excellent heavenly shower. Standard room doesn't come with bathtub.
Restaurant- only been to Tide. Not a bad choice if you are lazy to drive to town for food
Location- near to town. You can drive out and look for local foods. Plenty of choices

Stayed: May 2014, travelled on business
1  Thank IcebergMelting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this reviewResponded 23 May 2014

Dear IcebergMelting,

Thank you very much for sharing your experience. We always proud to agree on the beauty of the resort, unique pools, spectacular location and the resort offers the view from the ocean which make your stay extra special with the magnificent sounds of the waves. It was a great pleasure to have you and my team and I hope that we may welcome you again if your travel plan bring you here.

Be well,
MS

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Additional Information about The Westin Langkawi Resort & Spa

Address: Jalan Pantai Dato Syed Omar, Langkawi 07000, Malaysia
Phone Number:
Region: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Langkawi
#7 Spa Hotel in Langkawi
#7 Luxury Hotel in Langkawi
#7 On the Beach Hotel in Langkawi
Price Range: £122 - £348 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Langkawi Resort & Spa 5*
Number of rooms: 222
Official Description (provided by the hotel):
Situated on private beachfront property with shopping malls in the vicinity and the jetty just a stone’s throw away, The Westin Langkawi Resort & Spa perfectly balances the joys of nature and the spoils of opulence. With views of the sparkling Andaman Sea, the pristine jewels of nature can be enjoyed from the comforts of our elegantly designed 202 luxurious guestrooms and suites. Private Pool Villas boast state-of-the-art amenities, as well as the ultimate luxury of an infinity pool. Restore body and soul in the perfect retreat for sheer indulgence at the award winning Heavenly Spa by Westin™, the only Heavenly Spa in Malaysia. ... more   less 
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Also Known As:
The Westin Langkawi Hotel Langkawi
The Westin Langkawi Resort And Spa
Westin Langkawi Resort
Westin Langkawi Hotel
Langkawi Westin

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