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“Sheraton? Well very tired in that case” 2 of 5 bubbles
Review of Century Langkawi Beach Resort

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Century Langkawi Beach Resort
Ranked #72 of 106 Hotels in Langkawi
Cape Town, Western Cape, South Africa
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Sheraton? Well very tired in that case”
2 of 5 bubbles Reviewed 6 December 2013

Trusting the Sheraton brand, we booked 2 standard rooms at the resort; however the stay did not quite live up to expectation! The resort is generally tired and in need of some TLC; however the biggest gripe is that the rooms were not as clean as they should have been. There is a distinct damp smell, one of the sheets had a clear tear and on the last day while checking nothing was left behind I discovered an inch of dust under the beds!

Hotel's policies should also be reviewed, what kind of poolside bar closes before sunset when it is essentially cocktail time?

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ZA_Mark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonlangkawi, General Manager at Century Langkawi Beach Resort, responded to this review, 18 December 2013
Dear ZA_Mark,

Thank you very much for sharing your recent experience at the Sheraton Langkawi Beach
Resort in this review.

It is regrettable that your recent stay with us was not to your expectations. I sincerely apologize for the housekeeping issues you encountered in your room. Please be assured that our Executive Housekeeper has been made aware, as to ensure we continually provides the expected quality and standard for guest satisfaction.

We appreciate our guest’s comments, as it provides us with valuable information for our future improvement. I have taken your comments on board in regards to our Pool Bar operation hours, rest assured this has been shared with our Food & Beverage Venue Manager.

Once again, I regret for your experience and thank you very much for your valuable feedback.

We hope you will give us an opportunity to make improvements and let us welcome you back.

Warm regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (273)
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English first
Kuala Lumpur, Malaysia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 4 December 2013

Booked 2 rooms for 5 people, through a friends company we managed to get a room upgrade which was awesome. Staff was good in recommending places that we could go to for food and alcohol. That was the highlight unfortunately.

Old musty rooms, a "beach" which isn't really a beach, and overall a pretty aged look for the hotel. Beach was tiny and not a place you would want to lounge on. Restaurants were extremely overpriced, we didn't even bother trying the food. Spa and sauna facilities were decent, however there was no one there to help us work the facilities even after calling the front desk.

For young people, hotel is good if you just want a place to sleep and head out the entire day. If not, be prepared for boredom. Lots of families and older couples so not really a place for people below 35.

  • Stayed November 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank kisharn t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonlangkawi, General Manager at Century Langkawi Beach Resort, responded to this review, 18 December 2013
Dear kisharn t,

Thank you very much for providing us with this review.

We appreciate your comments, as it enables us to continue monitor and provides us with valuable information that certainly be beneficial in our future development consideration.

I very much regret to hear of your experience at our Fitness Center, please be assured that team member concern has been made aware to ensure guests are not similarly disappointed in the future. I apologize for any inconvenience caused on this occasion.

Once again, thank you very much for your comments. We look forward to having you as our guest again in the near future.

Warm regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 3 December 2013

Booked 2 rooms. (4ppl)
Two double bed room, See facing with Jacuzzi.

And we checked in and went to the room.
All room was one bed room....

Reception lady's attitude was terrible.
She just gave us the extra bed.

And even it's hotel's operation mistake,
She did not apologize at all.

Room was very old, not only old but not clean.
Several points are broken in toilet and shower.
maintenance was so poor.

I realized room service menu was not updated.
(When I made an order at night, )

and on the menu book, many hand writings, drawing by kids...

I was so disappointed with this Sheraton.
Starwood management really have to think about cutting off this hotel....
I never had this experience with Starwood group....

Don't stay, this is not Sheraton...

Room Tip: Go to Westin for sure.
See more room tips
  • Stayed November 2013, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank TJ6793
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonlangkawi, General Manager at Century Langkawi Beach Resort, responded to this review, 18 December 2013
Dear TJ6793,

Thank you very much for feedback of your recent stay at the Sheraton Langkawi Beach Resort.

I regret to hear that your recent stay with us was not to your expectations. I would like to apologize for the disappointment you had expressed and any inconvenience caused on this occasion.

As I would like to look into the points raised personally, please feel free to contact me at kumar.renoo@sheraton.com.

I look forward to hearing from you soon.

Warm regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 December 2013

We spent two nights here as part of our honeymoon. The only thing we didn't realise prior to booking is that you can't swim in the ocean due to jellyfish. The room was nice, although the shower could use updating. Hotel staff were kind and the gentleman at the tour desk was honest and booked us in for a great tour.

The buffet breakfast was really good and the cocktails were really strong.

The only issue is the layout of the hotel - but the hotel offers a shuttle to get around this. You can't avoid the multitude of stairs. We had to walk up 83 steps to get from the pool to our room If you have knee problems, think twice about staying here. Other than that, it was great.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sanjde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonlangkawi, General Manager at Century Langkawi Beach Resort, responded to this review, 17 December 2013
Dear sanjde,

Thank you very much for taking the time to write this review… and especially for choosing our resort to celebrate your honeymoon.

It is a pleasure to hear that you had a great stay with us and most importantly you enjoyed our warm hospitality. Please be assured that I have shared your kind words with the Tour Desk representative as well.

Our buffet breakfast menu and cocktails have been created thoughtfully taking guest needs in consideration. I am sure that our Chefs and Bartenders are happy to read your comments.

There are alternative access (with zero to maximum three steps) that leads to our pool deck. However, we do encourage guest to notify the hotel at time of booking if there is any special arrangement needed to avoid any disappointment.

Once again, thank you very much for your valuable comments and we look forward to welcoming you back in the near future.

Warm regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Patna, India
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 November 2013

very good location. very friendly staff. upon arrival our room was complimentarily upgraded. wooden style large rooms and balconies. little bit of wear and tear. good breakfast buffet. not too far away from the airport. overall me and my family enjoyed the whole stay. will definetly recommend to others.

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MENT2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonlangkawi, General Manager at Century Langkawi Beach Resort, responded to this review, 17 December 2013
Dear MENT2013,

Thank you very much for your kind review.

We are pleased that you chose to stay with us and most importantly your overall expectations were met.

Many thanks for your valuable feedback. We look forward to having you as our guest again soon.

Warm regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed 26 November 2013

Rude, insincere and incapable tour desk staff; disgraceful.

We booked 2 tours via the tour desk. The first was island hopping tour. Don't book via this desk and with any agency called SALA. When we got back to the hotel we gave feedback to the tour desk.

We were not happy about paying MYR150 to be delayed for more than 1 hour and get two thirds of what was advertised to us. We might as well pay the local price of MYR30-35.

For our second tour, they told us to be ready about 1.5hr earlier than the departure!

When we were in the van back to the hotel, we weren't on the return list! So we got back late and could not go out for dinner on our final night.

The next day we spoke with the tour desk manager, and were astounded that she just blamed all the operators and also us for forgetting they had ‘told’ us there would be a delay! When I mentioned that we felt she didn't genuinely care, she said contemptuously "Well I did say sorry didn't I? Didn't you hear me earlier? When I said sorry?".

I’m thankful for the hotel's DOS, who listened and actually cared to understand why we were upset. Hopefully they can fix the tour situation soon. It is sad to see the Sheraton brand poisoned by a tour agency who don't care about guests.

  • Stayed November 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank trala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonlangkawi, General Manager at Century Langkawi Beach Resort, responded to this review, 28 November 2013
Dear trala

Thank you for sharing your feedback with us and it concerns me that you did not feel genuinely cared for as one of our guest at Sala Tours & Travel.

I have noted your disappointment with the tours arranged for you and how your complaint was handled by the Tour Desk Manager at Sala. I am grateful that you had reached out to us to voice out your concern during your stay and our Director of Sales, Ms. Tan has met up with you personally to provide the necessary assistance in resolving the issue you had with the agent. Guest satisfaction is our one of our priority and I can assure you that the points raised have been reviewed with the Tour Desk Manager concern to ensure our guests are not similarly disappointed in the future.

Once again, I regret for any inconvenience caused on this occasion and thank you very much for your valuable feedback.

Warm regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
144 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed 25 November 2013

A lovely location on beach with great views from the infinity style pool and along the beach. Not too far from airport - fixed 18 Ringgit Taxi fare. Wooden colonial style large rooms and balconies but although well cleaned are rather old and well worn.
Very friendly and helpful staff. A quiet and relaxing/laid back environment - not all the bars and facilities were running but that meant it was quiet and plenty of loungers in various locations by the pool and different beach and rocky inlets. The evening meal our first night was excellent. Large breakfast buffet selection but a bit of variety from day to day with the fruits, cakes/pastries would be nice. The rooms are on the hillside between large mature trees with monkeys, giant black as well as normal grey squirrels and many birds and butterflies but more maintenance to the guttering, steps and clearing paths needed as it was quite stormy when we were there and paths were steep and slippery. Some rooms could be a long way from the main pool and breakfast with steep steps so anyone with mobility difficulties may find this resort hard but there is a little van you can call to pick you up. Book a hire car in advance as none were available when we arrived for the weekend but thanks to Raja he was able to get one for us from the Saturday evening to Monday afternoon and we were able to explore the island and visit other wonderful places to eat. Not quite the standard we were expecting from the Sheraton name or for the price but overall a relaxing long weekend break.

Room Tip: Our partial sea view room (blocked a bit by trees) with balcony gave us a ring side seat to all the...
See more room tips
  • Stayed November 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank OneSandyH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonlangkawi, General Manager at Century Langkawi Beach Resort, responded to this review, 12 December 2013
Dear OneSandyH,

Thank you very much for this review of your stay.

Our Resort is blessed with amazing views, varied flora, fauna, animals as well as birds which are spread all over our resort. It does provides a relaxing ambience that many guests enjoyed.

Whilst you seems pleased with your stay and our warm hospitality, I have also noted your comments regarding our room furniture and fittings as well as maintenance of our hotel grounds especially the pathways which were less impressive. We do appreciate the points raised and please accept my apologies for any inconvenience caused on this occasion. You have my assurances that the shortfall areas have been looked into priority with team member concern and action has been taken to improve for our guest’s comfort as well as safety.

The buffet breakfast menu has been designed thoughtfully taking guest needs in consideration. Our Chef has been made aware of your suggestion, as to share with the team. I am grateful for your comments on this.

With regards to your car hire booking experience, I have shared it with our business partner to ensure guests are not similarly disappointed in the future.

Once again, thank you very much for your valuable comments and the time taken to write this review.

Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Century Langkawi Beach Resort

Property: Century Langkawi Beach Resort
Address: Jalan Tepi, Langkawi 07000, Malaysia (Formerly Century Four Points Resort)
Region: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#13 Top resorts Hotel in Langkawi
#19 Luxury Hotel in Langkawi
#22 On the Beach Hotel in Langkawi
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Century Langkawi Beach Resort 4.5*
Number of rooms: 238
Official Description (provided by the hotel):
Located on the northwestern shore of Peninsular Malaysia, an ancient group of islands collectively known as Pulau Langkawi awaits you. Our resort is nestled amidst 38 acres of spacious, lush tropical surroundings with private beach coves. Whether you crave an exciting escape or a peaceful sanctuary – you will find it in Langkawi. The resort is just a short 10-minute car ride from Langkawi International Airport. ... more   less 
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Also Known As:
Sheraton Langkawi Beach Hotel Langkawi
Sheraton Langkawi Beach Resort
Langkawi Sheraton

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