Upon arrival, the overall mood of the staff was one of neglect. There was no assistance with luggage, no one moved a muscle as I struggled with the suitcases and the door. I arrived one hour before check in and was told I needed to wait until 3pm for the room - not a problem. However, 3pm came and went, 3:30 came and went and there was still no room available. All the front desk staff could say was "I'm Sorry, but please sit and wait." The manager on duty did everything she could to RUN away from me. She kept stating that the room was not ready and "THERE IS NOTHING I CAN DO FOR YOU." Only after several persistent inquiries was I provided with a room. I expect more from a Sheraton and definitely expected the manager to be more professional. If the room was not ready, why not just be honest and find a solution?!
The room cleanliness is not up to the scratch with spider webs and dirty floor. The sliding glass door is covered with finger prints and dirt and the balcony flower box is nothing but several dead plants (mind you it is green season!)
My advice is to stay somewhere else!
- Official Description (provided by the hotel):
- Located on the northwestern shore of Peninsular Malaysia, an ancient group of islands collectively known as Pulau Langkawi awaits you. Our resort is nestled amidst 38 acres of spacious, lush tropical surroundings with private beach coves. Whether you crave an exciting escape or a peaceful sanctuary – you will find it in Langkawi. The resort is just a short 10-minute car ride from Langkawi International Airport. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Ctrip TA, Expedia, Agoda, Hotels.com, HotelQuickly, Cancelon and Evoline ltd so you can book your Century Langkawi Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Langkawi Beach Hotel Langkawi
- Sheraton Langkawi Beach Resort
- Langkawi Sheraton