We stayed at the Berjaya 15 nights. This was our first beach holiday with our 15 month old son and we chose this resort because we thought that a big resort with private beach, pool and lots of restaurants was ideal. And we wanted a room with two bedrooms, and as we can't afford a suite in the Danna or somtehing like that, we chose a family chalet, i.e. two rooms.
Our first impression was not so good. When we weren't parents yet, we were used to boutique hotels, so the size of this resort scared us a bit. Furthermore, our room wasn't ready, while they knew exactly when we would arrive (the hotel shuttle picked us up from the airport) and it was well after check in time. It took about an hour and a fair bit of complaining to finally have our room ready. Then the shuttle to the chalet (the resort is huge, you need shutles to go everywhere) took one of the turns to fast and one of our suitcases flew off and the handle broke. So we weren't too happy at first.
But it was smooth sailing from there on. We got reimbursed for the suitecase without hesitation, and when we got the hang of the resort we really really enjoyed it. The rooms we had were great. Wooden floors, nice beds (too hard like all hotel beds around the world, but okay), hot water always, with good pressure from the rain shower. Not bath tub, and we cursed that for about five minutes because our son needs a bath now and then. But with the baby cot housekeeping automatically brought a little bath for him. That brought a big smile to our faces. The wall between our room and our sons was quite thin. As this was sold to us a family room, that’s no problem, but if two rooms in one chalet are sold to different guests, I can imagine it being way way to noisy.
The restaurants in the resort are way better than we had imagined. The buffet breakfast is great, with everything you expect from it. I just don’t know why you have to wait to be seated. Sometimes you have to wait in quite a long line, but the only thing the waitress does is look for an empty table. You could do that yourself faster. Anyway, the buffet restaurant also has dinner, but I wouldn’t recommend that. The food is not bad, but not really good either. Then there’s the chinese restaurant. Fantastic! The peking duck is delicious and so are all the other dishes. We ate a couple of times and weren’t disappointed once. We also ate ate the thai and the japanese restaurant and that was great also. And the indian dishes at the beach restaurant were just as good.
One thing that was really, really bad at Berjaya was the wifi. The connection was great everywhere in the resort, but only the connection with the wifi routers, not with the internet. About half the time my androidphone got stuck on ‛obtaining ip adress’. My wife’s iphone and our ipad couldn’t connect at all. And then there’s the completely superfluous login in. Why, on a resort this big, would you need a login that’s only good for three days? Guests come, guests go, and in between they’re connected. Period. It was really annoying that when I finally go online, my login was not valid anymore and I had to get a shuttle to reception to get a new code. And then there’s the speed. When I finally got connected to the internet, the speed was like 90’s-internet speed. Really really slow. Come on, it’s the 21st century, good, reliable, fast internet is not an extra service, it’s a priority.
Some more good and bad of Berjaya
– Altough it can be a bit crowded at the swimming pool, the beach always had plenty of empty beds.
– During ‛rush hours’ the wait for a shuttle can be very, very long. They should have more when demand is high.
– The activities desk is completely superfluous; the only thing they do is call the agency that organises the tour of whatever and tell you what they said at the phone. Take out the middle man and call from your room, it’s easier and faster.
– A atm on site would be nice. The one at the oriental village is in a store so it’s closed after 6 pm. Sure, you don’t need cash in the resort itself, but an atm still would be handy.
– We hired a babysitter a couple of nights. Perfect! It was a lady from housekeeping and she was really nice. And it’s really cheap compared to European babysitters: we paid about 12 euro for a night.
– The spa prices are completely ridiculous. More than we pay in Europe. There’s a spa on the way to the airport that’s much cheaper (still not as in Thailand ofcourse) and the massages are really good. It’s not fancy, but good and the owner drives you back to the resort if you like.
– Prices in the store are absurd too. Get your wine and soft drinks at the oriental village or, better, in Kuah if you plan on going there.
- Official Description (provided by the hotel):
- Home to Unesco's World GeoPark, discover the island said to have inspired love and miracles. Cocooned within a rainforest sanctuary, Berjaya Langkawi Resort embraces boundless views of emerald waters and green-cushioned mountains. With an array of convention facilities and inspired spa treatments complemented with heartfelt services, moments are filled with a sense of natural connection and harmonious retreat. ... more less
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- Also Known As:
- Berjaya Langkawi Resort - Malaysia Hotel Langkawi
- Berjaya Langkawi Beach Hotel
- Resort Langkawi
- Berjaya Langkawi Beach Spa Resort