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“Waste of Money”

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Berjaya Langkawi Resort - Malaysia
Ranked #12 of 100 Hotels in Langkawi
Certificate of Excellence
Gurugram (Gurgaon), India
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Waste of Money”
Reviewed 9 June 2014

We stayed in two of the rainforest chalets. We found at least 3-4 spiders per room and also webs hanging above the showers in the bathrooms. For the amount of money we put in to stay here, we expected a little better. Even budget hotels are cleaner than THIS!
On top of this, there was a power outage in our building and apparently NOBODY even knew about if for TWO hours. People were screaming to the guards and drivers of the shuttle, but nobody seemed to care! A lot of rooms are far off from the reception and finally one of us had to walk down to the reception about the power outage and get it fixed.
Another point if you are travelling with people who have any trouble walking - there are stairs all around the hotel and are unavoidable - to the room, the restaurant, the beach, the pool etc. so be careful while choosing this hotel or your rooms.
Honestly, it's a good place but definitely not worth the money. It seems to have expanded beyond control of the maintenance staff because of which there are long wait times at the reception for checking in, out, other queries etc.

  • Stayed June 2014, travelled with family
    • Value
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Helpful?
3 Thank Mahak R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisNBLR, General Manager at Berjaya Langkawi Resort - Malaysia, responded to this review, 15 June 2014
Dear Guest,

Greetings from Berjaya Langkawi Resort !

Thank you for giving us a review after your recent stay with us.
Firstly, on behalf of my entire team, please allow me to apologise for the inconveniences experienced during your stay. This unfortunate incident is most certainly not reflective of what we are truly capable of offering to all our guests.

Despite the extremely hectic season, most of our guest were very satisfied with their overall stay. However, we seem to have fallen short of your expectations. You have my personal assurance that we do take all feedback very seriously as it only helps us improve futher.
I have since shared your comments with the rest of my team and rest assured we will endeavour to ensure that the needed corrective action plans are put into effect immediately.

In the meantime, please do not hesitate to contact us directly if we can assist with anything else. Once again, our sincerest apologies for the shortcomings.

We do hope to be able to serve you again in future.
Thank you.

Sincerely,

Chris Niuh
General Manager
Berjaya Langkawi Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,621 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Singapore, Singapore
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 June 2014

We rented a car frm the airport, fast and cheap way to get around. We were traveling with a 1 yr old and i am 6 mths pregnant. The hotel was a bit of a drive frm the airport. But we didnt get lost. Easy to find.

Parking for guests was a little bit of a walk frm the lobby, weather was very hot. that was a bit annoying. Hotel was really awesome, being set in the forest. the pool was really good. my boy had a wonderful time, we even enjoyed a drink by the pool bar. you need to call a buggy frm your chalet to pick you up to the lobby, but it came very fast. The ride although steep, was thrilling for hubby and son. They brought us a baby play pen and a bath tub. came with a small pillow too. staff was friendly and welcoming.

Beach had little white crabs running around it. so couldnt hang out there much. Still, it was a great family holiday and sleeping to the sounds of crickets and the fresh morning air. was priceless. Its a must stay hotel at langkawi. didnt regret my decision.

  • Stayed May 2014, travelled with family
    • Value
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Helpful?
1 Thank Doll1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex
Level Contributor
36 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 8 June 2014

We stayed at the Berjaya as part of our honeymoon tour of Asia.

I picked this hotel as it looked pretty impressive from the photos and most of the reviews were good.

Our room was quite far from the beach and main reception area. It wasn't too much of a problem for us as we'd often walk down and get the free shuttle bus back, but it can at times feel inconvenient yet it seems pot luck as to where your room might be! Some are much closer than others.

We really enjoyed the pool area yet there didn't seem to be enough sun beds for the amount of people staying there. It was a case of having to get up early to secure a good spot.

We were happy with our room, it all seemed pretty new, modern and clean and we had a balcony which faced into the forest. It was all pretty loud when we arrived, the noises of the nature can be excessive at times but we seemed to adjust to it pretty well.

The beach is clean and quiet and the water was nice to bathe in.

We rented a car from the hotel and we recommend doing this as it was fun to drive around the island and not to have to depend on taxi's. It gives you that little bit more freedom and it was very cheap!

Overall we were happy with our stay here. It did leave me feeling a little underwhelmed at times and it seemed to lack some personality and atmosphere. I wouldn't have liked to stay there any longer than a week as I think I would have got really bored. But overall a good choice if you're staying in Langkawi.

  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
3 Thank MissloveIbiza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
104 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 8 June 2014

Berjaya is a huge property in the middle of the jungle, on the water. It's a lovely place to stay and enjoy the beauty of Langwaki.


The service is attentive and there are a lot of hotel staff available to deal with various issues. Because the property is sooo large, there is an ongoing 24 hour shuttle service, that is pretty good with keeping wait times down. I stayed close to the front of hotel, so I did not have to use it often. There is a activities desk, which you should take advantage off. A few restaurants and a couple of bars. The bar on the beach is very relaxed and great views of the ocean.

The rooms are well appointed and laid out properly. It is clean and orderly and simply decorated. I stayed in a sea view room and had a nice, small balcony to hang out. The bed was firm but soft and snugly with lots of pillows. The room does cool down very fast as it has a good running A/C and overhead fan. There is good tv. And you can rent a DVD player with movies.

The bathroom has good shower pressure and space. Lots of towels and place for you to spread your things out. The one problem was you can smell the septic tank and sewage at night. Real pee eww situation.

The rooms have insect repellant and umbrellas for the flash rains and bugs that come to play after.

As stated the property is huge, but you will not feel unsafe. There are lots of security on the premises. There is a lot of wildlife on the property, including flying monkeys. Go out at night and you see them soaring in the skies like round brown disks. Think natural frisbee. There is a evening nature walk, which you should take advantage off. There are lots of beach actives to do at very reasonable prices. You can go windsurfing for 50 MYR. That's cheap.

The property is located close to the skyline cable car. Take a ride to the top, when the crowds are less for amazing view of Langkawi. If you are not interested in eating at the hotel, there is a local place within walking distance. The food at the hotel is good. There are a couple of places to eat. I ate at the beach restaurant which has amazing views of the water and had the buffet breakfast, one day, which was good.

If you can, rent a scooter or car. It will keep you mobile and it's cheaper than calling a cab all the time. I rented a moped for about 50 MYR (15 USD) a day. A cab, for one road trip ride will cost the same.

The beach at the hotel is also a keeper. Large expanse of beach with lovely views of the jungle from the water. The water gets very shallow at low tide, which is good for kids and poor swimmers

Room Tip: Go for a sea chalet room (2121).
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  • Stayed June 2014, travelled solo
    • Value
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Helpful?
3 Thank D_ExplorerMiami_FL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vientiane, Laos
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 June 2014

I would recommend this hotel to anyone we stayed here with our four kids and had a fantastic time the beach is good, the food is good, the service is great, the rooms are clean and we'll maintained.
There is a Thai restaurant out the front of the hotel which is simply amazing.
I am going to go back here the next overt unity that I have, loved it

  • Stayed July 2013, travelled with family
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Helpful?
Thank Leighton M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 7 June 2014

Excellent hotel to stay with. I insisted to have a complete sea view room. There was complimentary breakfast provided but that wasn't mentioned at the time of booking. The breakfast buffet was sumptuous but very less options for vegetarians. I would definitely recommend to stay in this hotel once in lifetime

  • Stayed May 2014
    • Value
    • Location
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Helpful?
Thank Ssarul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmedabad, India
Level Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 6 June 2014

we have just come back from a 4 night stay here and it was never forgetting experience. we loved it n woulddefinately visit again. we were booked in a rain forest studio chalet. bt when we reached n saw it the interior was excellent. bt or studio was on track 3 n was cvered by dence rain forest. it was not airy n sunlight was also not comming. so we requested them to shift us to premier sea chalets. They changed it to sea facing chalet. theswimming pool n all 5 restorant r very nice. we tried in all restorants. we like pahn thai the most. very peaceful place with one side sea n otherside rain forest. we sawmany tropical birds n animals in their natural habitat like horn bill n flying squirell. the staff n the service is very good. shuttles r nice n romantic. sky cab is just five minutes from there.

Room Tip: Take room on track 1 n 2 only. best location
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amidalal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Berjaya Langkawi Resort - Malaysia

Property: Berjaya Langkawi Resort - Malaysia
Address: | Burau Bay, Langkawi 07000, Malaysia
Region: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#11 Luxury Hotel in Langkawi
#11 On the Beach Hotel in Langkawi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Berjaya Langkawi Resort - Malaysia 5*
Number of rooms: 350
Official Description (provided by the hotel):
Home to Unesco's World GeoPark, discover the island said to have inspired love and miracles. Cocooned within a rainforest sanctuary, Berjaya Langkawi Resort embraces boundless views of emerald waters and green-cushioned mountains. With an array of convention facilities and inspired spa treatments complemented with heartfelt services, moments are filled with a sense of natural connection and harmonious retreat. ... more   less 
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Also Known As:
Berjaya Langkawi Resort - Malaysia Hotel Langkawi
Berjaya Langkawi Beach Hotel
Resort Langkawi
Berjaya Langkawi Beach Spa Resort

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