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“Simply love it”

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Berjaya Langkawi Resort - Malaysia
Ranked #12 of 103 Hotels in Langkawi
Certificate of Excellence
Phnom Penh, Cambodia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Simply love it”
Reviewed 20 June 2014

Me and my partner visited Berjaya Langkawi Resort last March and it was our first time. The resort located near the mount of 'Mat Chinchang' which is away from the town. Staying in one of their Premier Suite on Water was a nearly wonderful experience as the room comes with the honeymoon package. The room itself was build on the water and comes with bathtub and jacuzzi. The jacuzzi placed outside the room with glass fence for u to be able to enjoy the seaview while relaxing in the jacuzzi. The room had also build with a verandah. The package comes with 1 day set dinner at one of their restaurant called 'Pahn Thai' mainly served Thai dish. We had also been served a breakfast in bed every morning. The resort also provided us a complimentary transfers from the airport. We had also tried their Tandoori dish and it was good. I would recommend this restaurant.
There's one of the night we decided to join their nature walk, it was a great experience as the guide is highly knowledgeable. We had seen a flying lemur a.k.a 'Colugo' according to the guide, it's a wonderful creature that only active at night and sleeps with their eyes open! We are stunned by the sound of gecko and fortunately had a chance to saw one. There is other animals we've seen throughout the walk such as the Dusky leaf monkeys and 'the cheeky one', they might be cute but better to keep a distance from them. Overall was a good experience and no doubt we will return to this resort again on our next trip, highly recommend this resort!!

Room Tip: Premier Suite suitable for honeymooners
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  • Stayed March 2014, travelled as a couple
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3 Thank Annedk_louise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Delhi
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 June 2014

Staying in the resort for 3 nights and have found the level of service really wanting. While the infrastructure is clearly very good, the level of service clearly let's the hotel down. As my 8 year old son put it - "the hotel is very clean and nice but none of the staff ever smile." For us this has been one service disaster after another right from the word go. When we arrived, there were about 5 staff members standing but not one of them came forward to help us with our luggage. The check in while smooth, was in a very hot and humid reception area. After that we had to wait another 10 minutes while they organised the shuttle to take us to our room. After settling in, we went to the cafe for lunch and the staff there were busy chatting rather than taking our order. When we asked one of them to take our order, she told us to wait while they finished their conversations - which was another 5 minutes. The staff of the hotel commute everywhere on scooters and do not have any respect for speed limits - one of them nearly knocked my son down while we were walking to our room. Such experiences have continued, and it is extremely clear that the hotel is clearly not focused on the guests experience. Even simple things like showing the World Cup matches in the rooms is not seen as important - their view is that we are showing it in the bar and that is good enough, clearly ignoring the size, scale of their premises and the late hour of the matches. After our fantastic experience at the Traders in KL, we were really looking forward to our stay here but have been badly let down. If you are looking for great premises than this resort hits the mark, but do not expect them to make an effort to make your holiday special. I would not recommend this resort to anyone, especially if you are travelling with family.

  • Stayed June 2014
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Helpful?
1 Thank ShalendraMalhotra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisNBLR, General Manager at Berjaya Langkawi Resort - Malaysia, responded to this review, 25 June 2014
Dear Guest,

Greetings from Berjaya Langkawi Resort !

Thank you very much for the review after your recent stay with us. It is with such invaluable feedback from esteemed guests such as yourself, that gives us the opportunity in making the necessary improvements in our service delivery and product.

On this occasion, we seem to have fallen short of your expectation.
Please accept my personal apologies for the inconveniences experienced while you were here.
I have since addressed your concerns highlighted, especially with regards to the bellmen/drivers and also the service staff at our Food & Beverage outlet, with the respective department heads in charge. They have assured me of their commitment to ensure that this will be addressed with their respective teams via re-training and counselling.

Rest assured, our guest comfort and satisfaction is always our utmost priority and we will endeavour to consistently deliver the best to all our guests.

In the meantime, please do not hesitate to contact us directly if we can assist with anything else. We do look forward to be able to serve you again in future.

Thank you.

Sincerely,

Chris Niuh
General Manager
Berjaya Langkawi Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 June 2014

Hypnotic Beauty in the resort premises... Private white beach along with water sports, Relaxing spa, natural rainforest atmosphere completed with abundant Toucans, monitor lizards and monkeys. Don't worry they are safe :)

They have buggies too for faraway cottages, otherwise you can prefer to walk through the nature. Unforgettable experience!

  • Stayed July 2013, travelled as a couple
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Helpful?
4 Thank Sreemoyee N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basel, Switzerland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 June 2014 via mobile

Lovely resort by the sea, def a place to relax and enjoy. The single chalets are all a couple can need, simple but practical and tasteful, well kept, cozy and comfortable. The monkeys can visit for some trophies so keep your doors closed when out and balconies food free. A bit far from town for night life lovers and foodies, that was the only downside. Staff very friendly and helpful.

  • Stayed July 2013
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Helpful?
3 Thank honeyjar240
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prague
Level Contributor
40 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 17 June 2014

We stayed 2 nights in February 2014. It is a very large resort with own shuttles to transport guests to their challets. The check-in was a little bit chaotic, it was not possible to make early check-in, lady on reception desk tryed to charge credit card, but the stay was already prepaid, we didn´t get the rooms what we paid.... Our room was changed after calling with reception. The main door to the room had crannies - good chance for mosquitos to enter the room... The breakfast and the dinner was ok, we enjoyed malaysian cuisine. The beach was fine, fortunately we left the resort before the great indian wedding began (part of the beach and pool was closed for this occasion). The resort is close to Langkawi cable car - it is just a few steps away from resort´s gate.

  • Stayed February 2014, travelled with friends
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Helpful?
2 Thank Leondelon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mansfield, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 June 2014

we stayed for one week from 8th to 15th of june found the room to be good the facilities very good and nothing was to much trouble for the excellent staff who are employed there unfortunately for me on the 12th of june I slipped on some rocks on the beach and broke the humerous in my left arm. after a trip to langkawi hospital to get my arm put in plaster we returned to the hotel. the staff at the hotel were superb towards me and my partner nothing was a problem for them. as soon as I am fit to trave we will return for a fortnight

Room Tip: ask for a chalet close to the lobby otherwise you need to use the shuttle service to get around the...
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  • Stayed June 2014, travelled as a couple
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Helpful?
4 Thank Trevor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 June 2014

We spent a week in one the Rainforest lodges, the room was fantastic and we had a very comfortable stay.

The pool and private beach were never crowded and added to the experience.

Additionally the Berjaya is close enough to other places to go out for day trips/evenings out.

The Thai restaurant and Beach restaurant were amazing, with stunning views looking onto the sea. I wouldn't recommend the other restaurants however which aren't particularly good value.

Overall the service was very good too, the shuttle bus took us to our lodge when we were too lazy to walk.

  • Stayed June 2014, travelled as a couple
    • Value
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Helpful?
6 Thank mattyic90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Berjaya Langkawi Resort - Malaysia

Property: Berjaya Langkawi Resort - Malaysia
Address: | Burau Bay, Langkawi 07000, Malaysia
Region: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#11 On the Beach Hotel in Langkawi
#11 Luxury Hotel in Langkawi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Berjaya Langkawi Resort - Malaysia 5*
Number of rooms: 350
Official Description (provided by the hotel):
Home to Unesco's World GeoPark, discover the island said to have inspired love and miracles. Cocooned within a rainforest sanctuary, Berjaya Langkawi Resort embraces boundless views of emerald waters and green-cushioned mountains. With an array of convention facilities and inspired spa treatments complemented with heartfelt services, moments are filled with a sense of natural connection and harmonious retreat. ... more   less 
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Also Known As:
Berjaya Langkawi Resort - Malaysia Hotel Langkawi
Berjaya Langkawi Beach Hotel
Resort Langkawi
Berjaya Langkawi Beach Spa Resort

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