My husband and I stayed at this resort after travelling the region extensively and having been in Malaysia for about 3 weeks. In terms of pricing, this was one of the most expensive resorts we booked, so we had high expectations. I researched the resort extensively before booking it, and the photos online made it seem like paradise. Unfortunately, the reality was quite different; in sum, it was god awful. Literally in every single sense, apart from the staff (they were lovely hence the 2 stars).
There is no way this is 5 star resort by any stretch of the imaginations. Reasons:
1) When we first arrived to our room we found a broken shower head, a dripping AC, and dirty, worn and thin towels and sheets.
2) My husband tried to use the safe in the room, that was broken as well.
3) The resort is quite far from Pantai Cenang and the city center, so there aren't many choices when it comes to food (there is Danna resort close by and there are a few nice restaurants there). Consequently, you are forced to eat on the resort. The food is average at best and obviously overpriced.
4) Because there were so many people at the resort, it was almost impossible to keep the pool clean. This of course was a massive letdown. That being said, the beach was very beautiful.
5) Overall, whilst the guards, cleaning, lady, waitresses and such were very gracious and friendly, management and people working the lobby were aloof. We complained about the cleanliness of the room and the 'rundown' state of the chalet in general, and nothing was done. Instead we were met with a polite indifference.
I feel like there are far better options available on the island, do not stay here, you will be massively disappointed.
- Official Description (provided by the hotel):
- Home to Unesco's World GeoPark, discover the island said to have inspired love and miracles. Cocooned within a rainforest sanctuary, Berjaya Langkawi Resort embraces boundless views of emerald waters and green-cushioned mountains. With an array of convention facilities and inspired spa treatments complemented with heartfelt services, moments are filled with a sense of natural connection and harmonious retreat. ... more less
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- Also Known As:
- Berjaya Langkawi Resort - Malaysia Hotel Langkawi
- Berjaya Langkawi Beach Hotel
- Resort Langkawi
- Berjaya Langkawi Beach Spa Resort