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“Lovely Place!”

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Berjaya Langkawi Resort - Malaysia
Ranked #12 of 103 Hotels in Langkawi
Certificate of Excellence
Gurugram (Gurgaon), India
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Lovely Place!”
Reviewed 23 August 2014

Good sleep...neat and clean...lovely resort...excellent pvt beach...beautiful place to visit...amazing restaurant with excellent food right at the beach... wud love to go back there!!!
Hospitality can be better...& so is the service!

  • Stayed September 2013, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Manshul N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,189)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
West Mids
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 August 2014 via mobile

We went to berjaya for 5 nights for part of our honeymoon in Langkawi and really enjoyed it. We got to see the dusky leaf monkeys, bats, flying lemurs and other various wildlife right on the doorstep literally. We had a sea view room 1246 I think it was which was lovely, clean and spacious.
I could tell you the positives spend a long time doing. However this hotel is very expensive compared to other places and are just taking the Mickey a bit. The buffet in the dayang restaurant was £15 a head and I made a schoolboy error assuming it would be cheaper and was a little shocked when the bill came for nearly 200rm for 1 meal. That's not too expensive for prices at home in the uk but here that's expensive. I must say the Chinese restaurant there was only around £12 total for a lovely meal and a beer each.
Talking about alcohol, the band in the lobby was the only night entertainment and were ok at best. We were happy to chill on the balcony and drink down the litre of jack Daniels we bought for 55rm (£11) with coke at night as there was not much else to do near by.
Oriental village, where the cable car is a very short walk or get the shuttle if you want has a few cheap places to eat and drink. Bolaven cafe was good even without the tiger. We went down to get cheap snacks and drink and then had a mooch round the mainly souvenirs shop.
If you can get a good deal go for it or if you are willing to pay over the odds for food and drink then you will be ok. Such a shame that the greed is spoiling a lovely hotel

Stayed August 2014, travelled as a couple
Helpful?
3 Thank AG1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 August 2014

Stayed here with friends a little while ago and we were very pleasantly surprised, having picked it almost at random. Great room with a view over the sea, a free and un-prompted upgrade from the jungle room we'd paid for. Food was great and we loved the swimming pool, especially the swim-up bar - a very satisfying way to spend time!

Nice beach and the chance to hire a variety of water craft, in our case some kayaks and jet-skiis.

I'd love to go back one day.

  • Stayed September 2013, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
2 Thank SecretSquirrel23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 23 August 2014

I spent 3 days of my honeymoon at this place. I couldn't have asked for more. Located in the rain forest area and with the sea on the other side this place is just amazing. We can get the advantage of two different type of picturesque view . We got a Sea view Chalet. The verandah was facing the sea and the moment we came out it was the rain forest full of trees and natural vegetation. The rooms were tidy. We had some issues with cobwebs but they were attended to immediately. There is a small shuttle that used to run each time from the lobby till the room. The walk along the path is simply magical. At night it becomes a little scary as we may hear sounds of animals around and if we don't keep the verandah doors closed there are chances that money might come . Otherwise a great place to be. Being in the rain forest this place can have some insects but they give enough stuff in the room to protect from the insects. The bathroom wa spacious and very neatly maintained. Room service was never a problem but it was difficult for us to communicate initially. Some of the staff had difficulty in understanding English. We had food at the restaurant just at the beach side. Getting vegetarian food was difficult but we managed to have a good dinner. There is a private beach which was really very beautiful. We could sit for hours together here. The swimming pool was also clean and very nice. There are a variety of cuisines and restaurants in the resort. Overall a great experience.

Room Tip: Sea View Chalet is very beautiful. You get the best of both worlds.
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  • Stayed September 2013, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank ArchanaVaidyanathan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 August 2014

My family of five stayed here and we all felt that it wasn't as advertised, especially for the price. We stayed at the shangrila in KL for 1/2 the cost and got better rooms, inclusive deals and service. This place seems like a paradise from the photos but it' is more like a native village. Our rooms had sewer gas leaking and filling our entire rooms and balconies couldn't be used due to monkeys, bathrooms swarming with ants. Worst is the service or lack there of at the beach, pool and their restaurants. We spent a lot of our time waiting for the shuttle to n from our rooms although the shuttle drivers were extremely nice. We ordered overpriced drinks and they skimped on alcohol and food took extensively long to arrive. Everything also closed down early so the resort seemed dead past 10:30pm. Plus points are the individually set cottages, beach, and quiet surroundings and gracious shuttle drivers...all else is anything but mediocre.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank JTara2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisNBLR, General Manager at Berjaya Langkawi Resort - Malaysia, responded to this review, 24 August 2014
Dear Guest,

Greetings from Berjaya Langkawi Resort.

Thank you very much for the review after your recent stay with us.
Please accept our sincere apologies for the inconveniences experienced when you were here. It is unfortunate that your encounter was a less than satisfactory one as we are often very proud to our service levels and product. On this occassion, we seem to have fallen short of your expectations.

Nevertheless, we are always very glad to receive your feedback and will use this to better understand where we need to make further improvements.

In the meantime. please do not hesitate to contact us directly if we can assist with anything else. We do look forward to having you stay with us again.

Thank you and regards,


Sincerely,

Chris Niuh
General Manager
Berjaya Langkawi Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 August 2014

Visited this peaceful resort with family and friends. It certainly is a beautiful resort with a jungle like atmosphere, especially where most of the rooms are situated. One can also opt for beach front rooms.
Private beach. Great rooms. Comfortable beds.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Jeffwong_my
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 August 2014

My husband and I stayed at this resort after travelling the region extensively and having been in Malaysia for about 3 weeks. In terms of pricing, this was one of the most expensive resorts we booked, so we had high expectations. I researched the resort extensively before booking it, and the photos online made it seem like paradise. Unfortunately, the reality was quite different; in sum, it was god awful. Literally in every single sense, apart from the staff (they were lovely hence the 2 stars).
There is no way this is 5 star resort by any stretch of the imaginations. Reasons:
1) When we first arrived to our room we found a broken shower head, a dripping AC, and dirty, worn and thin towels and sheets.
2) My husband tried to use the safe in the room, that was broken as well.
3) The resort is quite far from Pantai Cenang and the city center, so there aren't many choices when it comes to food (there is Danna resort close by and there are a few nice restaurants there). Consequently, you are forced to eat on the resort. The food is average at best and obviously overpriced.
4) Because there were so many people at the resort, it was almost impossible to keep the pool clean. This of course was a massive letdown. That being said, the beach was very beautiful.
5) Overall, whilst the guards, cleaning, lady, waitresses and such were very gracious and friendly, management and people working the lobby were aloof. We complained about the cleanliness of the room and the 'rundown' state of the chalet in general, and nothing was done. Instead we were met with a polite indifference.
I feel like there are far better options available on the island, do not stay here, you will be massively disappointed.

Room Tip: Do not book the rainforest chalet, they are worn, old and poorly maintained.
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Dadoo89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisNBLR, General Manager at Berjaya Langkawi Resort - Malaysia, responded to this review, 24 August 2014
Dear Guest,

Greetings from Berjaya Langkawi Resort !

Thank you very much for giving us a review after your recent stay.
On behalf of my team and I, please accept our sincerest apologies for the inconveniences experienced when you were here. It is with such feedback from esteemed guests such as your self that gives us the opportunity to gauge where we stand with our service delivery and product.

On this occassion, we seem to have fallen short of your expectations. I have since shared your comments wiht the rest of my department heads and will ensure that we try to improve our shortcomings, especially in the quality of food. For info, we do have plans to expand the size of the swimming pool and are looking foeward to the final approval for this.

In the meantime, please do not hesitate to contact us directly if we can assist with anything else. We do look forward to be able to serve you again in future.

Thank you and regards,


Sincerely,

Chris Niuh
General Manager
Berjaya Langkawi Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Berjaya Langkawi Resort - Malaysia

Property: Berjaya Langkawi Resort - Malaysia
Address: | Burau Bay, Langkawi 07000, Malaysia
Region: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#11 On the Beach Hotel in Langkawi
#11 Luxury Hotel in Langkawi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Berjaya Langkawi Resort - Malaysia 5*
Number of rooms: 350
Official Description (provided by the hotel):
Home to Unesco's World GeoPark, discover the island said to have inspired love and miracles. Cocooned within a rainforest sanctuary, Berjaya Langkawi Resort embraces boundless views of emerald waters and green-cushioned mountains. With an array of convention facilities and inspired spa treatments complemented with heartfelt services, moments are filled with a sense of natural connection and harmonious retreat. ... more   less 
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Also Known As:
Berjaya Langkawi Resort - Malaysia Hotel Langkawi
Berjaya Langkawi Beach Hotel
Resort Langkawi
Berjaya Langkawi Beach Spa Resort

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