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“Unique Location. Nice but not fabulous”

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Berjaya Langkawi Resort - Malaysia
Ranked #12 of 103 Hotels in Langkawi
Certificate of Excellence
London
Level Contributor
3 reviews
“Unique Location. Nice but not fabulous”
Reviewed 25 May 2010

We arrived and were greeted with a cold fruit drink while waiting for reception to check us in. When we arrived in our Junior Suite on the water I was a bit disappointed. It didn't look like the modern photos on the website and there were some ants crawling in the sink. It wasn't like the luxury room I was imagining. We decided to trek back to reception (the resort is large but if you're at a normal physical fitness level it shouldn't take more than 15 min from the farthest point back to reception-but you can call for a shuttle and they pick you up and the drivers don't expect a tip) We asked if it was possible to switch to a more modern room and without question they upgraded us to a premier chalet on water, which looked just like the pictures on the website.
The beach was nice but the water wasn't that welcoming to swim in (not clear blue like you get in Bermuda or some other places). And the swimming pool was a bit crowded (even though they said the resort was only 60% full). The restaurants were mediocre. The Thai was nice because of the setting on the water. The chinese was almost empty when we were there. The best food we had was when we ordered from room service which came promptly and was a slightly different menu than the beach restaurant. The fruit juices at the resort were very good and fresh. I struggled to find healthy food for breakfast in the morning even though the spread was very large (it was mostly pastries and eggs to order and non-breakfast asian noodles) The birds were sneaky and eating off the buffet spoons which was a bit unsanitary.
We rented bikes and went to the nearby waterfall (which was nice to get some exercise but it was so hot we were dripping with sweat) and the trek to the top to see the waterfall wasnt really worth it-what waterfall?). You really need to take a taxi to get anywhere outside the resort. The main town is at least 25 min drive away (go to Casa del mar for dinner on the beach-great food)
The resort had the cool factor of being with the wildlife and trees (do Dev's free nature walk at the hotel-you will learn all about the resorts wildlife) but if we did another beachy holiday just for relaxing we would go to the Caribbean which is cheaper to get to and the hotels are of a higher standard of modern and cleanliness.
Langkawi in general didn't have as much as we thought to fill a whole week.
Fyi-we stayed at the Westin for 1 night and thought the pool and beach were much much nicer but the restuarant was more expensive and the fitness centre had no AC but the rooms were modern, clean and very nice.

  • Stayed May 2010, travelled as a couple
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Helpful?
Thank USGirlinUK59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Chinese (Simplified) first
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English first
Brisbane
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 May 2010

My Husband and I we're married at the Berjaya Langkawi in March, the whole experience was amazing. We we're made to feel like royalty from the moment we arrived. The staff we're happy and smiling, and seemed genuinely happy to help. The water challet we stayed in 1517 was beautiful, very clean and extremely well presented.The wedding was arranged by email only, right down to the flowers and colour schemes. As it was only the two of us I was very nervous about how things would go, but the day was perfect, we would not change a thing. The attention to detail was outstanding. The wedding planner "Wan" made us feel at ease immediately and was there to help with any questions or queries we had at any time. The pictures on the website do not do this place justice. Overall rating I would say is 10 out of 10. Not normally one for package holidays , but this place is a true exception we will definately be visiting again.

  • Stayed March 2010, travelled as a couple
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Helpful?
2 Thank SallyRazzell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chennai
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 May 2010

We stayed in Berjaya for 9 days in the Rain Forest Suite cottage in the early part of May. The resort is set in natural surroundings between the sea and the mountain with amazing sights & sounds in and around the resort

The rooms at Berjaya are superb, well maintained, well furnished and spacious [as per the room category]. The furnishings is of top quality and the house keeping and maintenance is exceptional

The breakfast is very good and comprehensive with an excellent spread. Berjaya has a range of restaurants and the food is good and prices are very reasonable. The Pahn Thai restaurant is a superb dining option. Built over the sea, this Thai restaurant serves superb Thai food and wine at very reasonable prices between 85 RM to 120 RM per bottle

The facilities in the resort like the swimming pool, beach loungers are very good, clean and well maintained.

Guest communication at Berjaya is excellent. The staffs at Berjaya are very responsive, efficient, courteous and most importantly anticipative of guest needs and requirements, especially the front office

The shuttle service in Berjaya is exceptionally good and efficient. The service available at your doorstep within 5 minutes and round the clock

All in all, Berjaya is excellent value for money, and a richly enjoyable experience. I will definitely recommend Berjaya as the first choice in Langkawi

The Oriental Village, located within the Berjaya Resorts complex is the best place to shop for your daily needs during your stay in Berjaya.

Pre Paid taxi from the airport to Berjaya is 24 RM. The pre paid taxi counter is located close to the arrival exit

Please send me a private message should you require any specific information on Berjaya.

Please read my posts on

The Oriental Village at http://www.tripadvisor.in/Travel-g298283-c138245/Langkawi:Malaysia:The.Oriental.Village.Langkawi.html

The Pahn Thai Restaurant at http://www.tripadvisor.in/ShowUserReviews-g298283-d1514271-r64719715-Pahn_Thai_Restaurant-Langkawi_Kedah.html

Kuah Town at http://www.tripadvisor.in/Travel-g298283-c138530/Langkawi:Malaysia:Kuah.Town.html

Langkawi Cable Car Ride - http://www.tripadvisor.in/ShowUserReviews-g298283-d645113-r64721594-Langkawi_Cable_Car_Panorama_Langkawi_Sdn_Bhd-Langkawi_Kedah.html

  • Stayed May 2010, travelled with family
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Helpful?
1 Thank krishps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangalore
Level Contributor
140 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 24 May 2010

Stayed here for 2 days and 3 nights with my wife and 7 year old son, it was a good experience to stay in a rain forest overlooking a beach. We enjoyed our leisure walks through the rain forest and beached and the lovely ambience of the Thai restaurant in the sea. Staff were very friendly and obliging. Proximity to cable car and airport is a plus and their in-hotel shuttle service was willing to drop us to nearby land marks. We missed the Dev’s adventure walk but spotted Flying Lemurs and other small wildlife in the resort campus. Breakfast that was pack of the package had a wide variety of local cuisines and fruits which we enjoyed. We returned with a promise to visit again.

  • Stayed April 2010, travelled with family
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Helpful?
2 Thank BobbyBangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doha, Qatar
Level Contributor
124 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 21 May 2010

As soon as the clouds cleared as we descended into Langkawi, I knew I would never regret the location my husband and I had picked for our honeymoon. Langkawi was the paradise I had been seeking all these years. The Berjaya was simply the icing on the cake. Our suite, 1515, on the water, was so beautiful, so peaceful, serene, calm. Every member of staff at the Berjaya was courteous and friendly and wore a smile 24/7. They helped us have the most memorable vacation/honeymoon we ourselves could not have envisioned. They brought us chocolates, a heart shaped cake, sparkling grape juice, and their room service was awesome! Thank you Berjaya, we will definitely visit again, I dream of Langkawi and my day is always better.

  • Stayed May 2010, travelled as a couple
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Helpful?
3 Thank mrsbasravi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntingdon, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 May 2010

We were lucky enough to caught up in the recent problems with the volcanic ash which delayed us for 6 days, however if we had to be stranded anywhere then the Berjaya was probably the best place to be.
It was our 35th wedding anniversary and we had a great 13 days - the hotel was just fantastic. The staff were very friendly, helpful and extreemly courteous - nothing was too much trouble. The food on the whole was pretty good, though the evening buffet in the Coffee Shop, whilst the quality was excellent, the atmosphere was rather like eating in an aircraft hanger. Also table cloth etc would have been nice rather than formica topped tables. To be honest that was our only real criticism, otherwise the food was good and excellent value. We tried all the restaurants - the Chinese was our favorite - but if you are intending to eat there ensure you are hungry - the portions are very generous - we ordered far too much!
The room was always clean, and the laundry service was first class - I have never had my underpants ironed before!
As I said the staff were first class - which probably reflects the way the hotel is managed. We met the General Manager - Enzo who went out of his way to ensure that he were looked after whist we ere trying to sort out our return trip. The Assistant Manager Leo also went out of his way to find me a chemis that stocked my medication.
We enjoyed the Island and its people - it'a a pity that there aren't similar places around the world where service comes with a smile and the end product reflects the hard work of the staff. A great stay!

  • Stayed April 2010, travelled with family
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Helpful?
1 Thank harryingodmanchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
relaxLGK, General Manager at Berjaya Langkawi Resort - Malaysia, responded to this review, 20 May 2010
Great to hear that you arrived back Ok after the delays. Nice also to hear that your stay was memorable for all the right reasons. Thanks for giving your open and honest feedback. I will take some time and try to soften the impact of the "aircraft hanger" as you put it! The cafe' is on the list for renovations but we will try to give it more ambience in the mean time. Thanks again for the Review and look forward to taking care of you both again in Paradise some time soon. Kind regards, Enzo Rulli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 May 2010

I am just back from a 4 day stay at Berjaya and the whole trip was great.
We booked for a Deluxe Chalet which was freely upgraded to a Premier Chalet on Land.
The Room was very spacious,clean and the beds were well organized.The Staff were friendly,helpful and most of them greeted with a smile which makes a lot of difference.

Our room was far off the resort lobby and the shuttle service was very convenient and timely.
Breakfast spread at the Beach Restaurant was very good and the view was refreshing.
Also tried the food at the Thai restaurant built in the sea, food was ok but a bit costly and while I was at the restaurant,I saw Jellyfish in the waters(thrice during the 30 minutes), that was the scary part.Rest all was perfect.

  • Stayed May 2010, travelled with family
    • Value
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    • Cleanliness
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Helpful?
2 Thank HeartLandSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Berjaya Langkawi Resort - Malaysia

Property: Berjaya Langkawi Resort - Malaysia
Address: | Burau Bay, Langkawi 07000, Malaysia
Region: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#11 On the Beach Hotel in Langkawi
#11 Luxury Hotel in Langkawi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Berjaya Langkawi Resort - Malaysia 5*
Number of rooms: 350
Official Description (provided by the hotel):
Home to Unesco's World GeoPark, discover the island said to have inspired love and miracles. Cocooned within a rainforest sanctuary, Berjaya Langkawi Resort embraces boundless views of emerald waters and green-cushioned mountains. With an array of convention facilities and inspired spa treatments complemented with heartfelt services, moments are filled with a sense of natural connection and harmonious retreat. ... more   less 
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Also Known As:
Berjaya Langkawi Resort - Malaysia Hotel Langkawi
Berjaya Langkawi Beach Hotel
Resort Langkawi
Berjaya Langkawi Beach Spa Resort

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