The Villa is a lovely new and modern hotel just off the main beach area Pantai Cenang. The hotel has a modern, minimalist look and feel...you get the idea it is very peaceful and zen-like environment when you arrive. Sadly, this is where it stops. If I could recommend this hotel based on looks, it would score very well.
We booked a superior room, but it was shockingly small. We were given a deluxe room for a minimal daily charge to add on and this room was excellent in terms of size. The AC works very well and water pressure/temperature was fine. But unfortunately the easy-to-do details are missing. There are only 2 bath towels given per room, along with a bath mat. No hand towels or wash cloths. Furthermore, there is only a 3-in-1 shampoo/gel dispenser in the shower. No other amenities are provided, not even hand soap for the bathroom sink or tissues. Things like this take so little effort and would be an improvement. Twice during our 4 day stay, we ran out of toilet paper. Also one day, no towels at all were left so I had to go to the front desk to ask for them. These are relatively small issues that can easily be resolved.
The breakfast was adequate each day. A small selection of western egg/meat/bread/fruit kind of buffet, along with some asian dishes. Coffee, tea, and orange drink as well. Nothing special , but very reasonable and satisfying. The restaurant is located in the main "courtyard" of the property. Light and airy and all windows opening up to the hallways of guest rooms around it. The bad part here...the smell of food wafting into the room in the morning, along with the sounds of guests.
The staff are by far the best part of this property. Very nice girls at the front desk. Level of English is fine and they are good at providing local information, making bookings, and arranging taxis, etc.
What will seemingly doom this hotel to attract returning guests is the poor planning of the location. As mentioned before by other guests, the property sits next to a mosque. LITERALLY less than 4-5 meters away, the loud speakers point directly at the side of the hotel. The call to pray rumbled our entire room. I would liken it to the volume of a fire alarm. I have lived in the Middle East for many years and am not bothered by the mosques as it is a part of the islamic world, but this is way beyond what any reasonable person (muslim or not) would tolerate. No possibility of sleeping through this! Furthermore, after the main calls, the imam's prayer were on a lower volume which could still be heard reverberating through rooms on the left side of the hotel. This goes on 5 times a day for more than 15 minutes after the booming call. Clearly there are many guests who are not going to tolerate this noise level. There is really no complaining about it as it is entirely out of the control of the hotel. You either put up with it or find a new hotel...the mosque will not change, and the hotel cannot do anything about this at all.
The other major design flaw is the 'courtyard' approach to this property's design. All the rooms are in corridors around the restaurant and lovely swimming pool area. However, the corridors are stone and echo loudly with all the sounds coming from the restaurant and pool. We are not ones to stay around the hotel much anyway, but for those travelers who look at the hotel as part of their entertainment, there is not much quiet time to be had. Also, the only windows in the rooms are to the corridor and not to the outside wall of the hotel. One small window in the room that gets light that comes in through the courtyard...makes for a very ill lit room.
On the flip side of this design, apparently the management doesn't mind that people bring in their own food and drinks to have around the pool. Have seen several groups of people with their own beers and snacks sitting at tables around the pool area. This could be fun if you want to have your own drinks without bar prices. However, this perk creates more noise in an already noise-prone area!
All in all, I want to love this hotel because the staff were so friendly and I really love the design and spaciousness of the deluxe room. I simply cannot recommend it, nor will I come back due mainly to the noise level and lack of attention to room details.
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