We had a 3 night stay here and over all we enjoyed our stay, but perhaps would not bother to return.
On arrival the room we had requested after correspondence with the manager was not given to us. Very disappointing as the view from our balcony was toward the back wire fence where you could not even see the beach. So not a good start as staff didn't even seem to care when I showed correspondence regarding the room which we booked 4 months in advance.
The bed was fine but the pillows so thin that we requested more pillows twice but these did not arrive. Not very good customer service.
Over all the staff we came across were all very friendly. The young men in reception were helpful in ordering a taxi for us a couple of times.
We only used the cafe once and the food was fine. The included breakfast was basic, butter for toast would have been good.
The hotel is fairly new so is in good condition and was very clean. We didn't use the pool but it also looked nice and clean.
Some info in the rooms regarding the cafe opening hours and room service menu would also be helpful.
- Official Description (provided by the hotel):
- Alia Residence Business is located about 3 kilometers and approximately 5 minutes by car, from Langkawi International Airport. Alia Residence Business Resort has a unique touch that appeals to the business traveler,couples and family getaway to the island of Langkawi. For those adventurers and nature lovers are always welcome to the amazing island of Langkawi and Alia Residence Business Resort. With 70 rooms available and 3 types of rooms to choose from Alia Residence will accommodate to your needs. The facilities that Alia Residence Business Resort offers are:• Outdoor Swimming pool• Laundry Service• Ironing service • WiFi availability through out the resort• Transportation • Room Service“Comfort within Reach” ... more less
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