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“Mins from the airport, beware of the attitude of FEMALE staff at the front desk” 2 of 5 bubbles
Review of Alia Residence Business Resort

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Alia Residence Business Resort
Ranked #74 of 106 Hotels in Langkawi
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Mins from the airport, beware of the attitude of FEMALE staff at the front desk”
2 of 5 bubbles Reviewed 27 May 2014 via mobile

For 2 girls staying there, we didn't feel safe at all as the lock of sliding door at the balcony was a little faulty and the fact that we were located right next to the carpark at the corner it felt even scarier.

Anyway why i emphasized that the female staff at the front desk were horrible because they couldn't find my reservation (that wasn't the issue i was still okay with it) what ruined the whole experience was the fact that she made me walk to my room like a fool because she told me that my room was on the 1st floor. So LOGICALLY speaking you will think it's on the 1st level which means you don't have to take the stairs. Mind you the hotel only has 2 storeys. So i couldnt find the room number written on a small sticker pasted on the card. Well staying at a budget placd like such don't bother expect a decent looking room key. So i went to the front office and inform her that i couldn't find the room and she insisted it's on the 1st floor and so this went on for a few minutes with me saying i can't find it. Then she was so mad at me, she literally stomped out from behind her desk and wanted to show me my room! But in the midst of doing so, a male staff at the front office happen to overhear our conversation and explained that actually the 1st floor meant that we had to climb the stairs as that is classified as 1st floor and the lower floor below the so called first floor is called the ground floor. So thank god for his patience and kind explaination, he deserves to be praised. Whereas the female staff ought to be re-train on her service, i am from the hospitality industry and this is clearly uncalled for as a front line personnel.

Stayed May 2014, travelled with friends
Helpful?
12 Thank Gwendolyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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123 reviews from our community

Traveller rating
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    44
    16
    18
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25
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8
Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
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English first
Kuala Lumpur, Malaysia
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 27 May 2014

First time I booked with this hotel was during Jan '14. At that time, my only complain was against their breakfast. It did not offer many varieties. But I said to myself at that time: it's a 2-star hotel, what did you expect!?

Now, I booked again during May '14, well, my experience was not good due to the following:
1. There was some kind of Mitsubishi cars owners gathering. The parking was filled with their cars, I couldn't find a place to park, except outside the hotel, on the side of the road, which was a dangerous place to park a car on.
2. Because of this gathering, the owners and their children kept playing in the pool and making so much noises until late hour, since the hotel has a policy of keeping the pool open 24 hrs.
3. In the morning, I went to have my breakfast, and I was shocked! The restaurant had a filthy floor, most of food trays were empty, and if you're like me don't eat that local heavy stuff in the morning, well, it was the only option available. I ordered some scrambled eggs, it took them like a half an hour to prepare it. So, next mornings, I had my breakfast out of this place.
4. Wifi connection was horrible.
5. I woke up one night around 2am, and was thirsty. I was out of drinking water, so I called the front desk and ask for some water, the man picked up after a while and said: " we don't have water", and hang up on my face!

I like this hotel. It has a lot of potentials, like: big swimming pool, view on the sea, great architecture, my room was good, and the location is great. They can help you book for trips, and even book a motorbike for a rate a little bit higher than average, I think as a reason of delivering and picking up the bike.

I suggest they change their management, and improve their services.

Room Tip: Ask for a room on the first floor facing the swimming pool. It has a good view.
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  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank S S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 17 May 2014 via mobile

Room is kind small, bathroom as well. Breakfast is worst than average, not much is refilled. But not bad considering it's great wifi and the near to the airport. Wish to have night markets or shops around the hotel or we have to drive 10km away for dinner and light shopping.

Stayed May 2014, travelled with friends
Helpful?
1 Thank Andrew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prescott, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 23 April 2014

we stayed one week in a superior room which was clean and a comfortable bed, the shower is next to the toilet so when we took a shower,the toilet and floor get wet too. the beach is 20 min away and there is not much to do around the area.The manager/owner was there when we were there so the staff was super alert and helpful. they kept the ground clean.

Room Tip: seaview rooms,not rooms facing the pool if you want quieter stay
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  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank miu18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 4 April 2014

Arrived to a standard room, so small could not fit two standard sized suitcases in . Bathrooms stink. Spoke to receptionist, saw another room same issues so upgraded to a superior room, at an additional cost - same smell in bathroom but at least we can move in the space!

Breakfast was basic, we've stayed in 4 hotels at a similar price in our travels across Malaysia but this was by far the worst, as mentioned by others items not replenished at the buffet once finished, cheese was off, once pointed out replaced, stray cat was walking around whilst we ate, it tried to jump onto another guests lap whilst he ate!!

Only redeeming feature is the great wifi

  • Stayed April 2014
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank BuddyGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Langkawi hotels

Singapore, null, Singapore
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 27 February 2014

Stayed there for 2 days , most of the time, we were outside most of the time we were roaming , so stayed only for nights. Hotel staff is okay, not much of a help to us. But they have swimming pool facility. Beach visible from hotel is very bad and rocky, so nearby view is not that good. Breakfast was normal , mix of English and Malay food.

  • Stayed December 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank ercivilsneh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petaling Jaya, Wilayah Persekutuan, Malaysia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 23 January 2014

A nice resort. We stay on 15-16 January 2014. Its 2 nights so on the 2nd day I ask by phone to make my room while we go out. Before leaving, once again I asked the front desk to make up my room. Unfortunately when we come back at the evening, surprising that our room is still at the same condition before I go out. Once again I call the front desk and asked to make my room and they said the housekeeping has going home. Very nice. But the other side, the reception are good because they try their best to give us a room that our request. Breakfast had not many choice but its ok instead of this is a small resort.

Room Tip: Upper level facing the swimming pool. Room no A130 are good but make sure u put a make my room sign...
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  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank SuperSifu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Alia Residence Business Resort

Property: Alia Residence Business Resort
Address: Lot 954 Jalan Kuala Teriang, Langkawi 07100, Malaysia
Region: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #74 of 106 Hotels in Langkawi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Alia Residence Business Resort 3*
Number of rooms: 70
Official Description (provided by the hotel):
Alia Residence Business is located about 3 kilometers and approximately 5 minutes by car, from Langkawi International Airport. Alia Residence Business Resort has a unique touch that appeals to the business traveler,couples and family getaway to the island of Langkawi. For those adventurers and nature lovers are always welcome to the amazing island of Langkawi and Alia Residence Business Resort. With 70 rooms available and 3 types of rooms to choose from Alia Residence will accommodate to your needs. The facilities that Alia Residence Business Resort offers are:• Outdoor Swimming pool• Laundry Service• Ironing service • WiFi availability through out the resort• Transportation • Room Service“Comfort within Reach” ... more   less 
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