For 2 girls staying there, we didn't feel safe at all as the lock of sliding door at the balcony was a little faulty and the fact that we were located right next to the carpark at the corner it felt even scarier.
Anyway why i emphasized that the female staff at the front desk were horrible because they couldn't find my reservation (that wasn't the issue i was still okay with it) what ruined the whole experience was the fact that she made me walk to my room like a fool because she told me that my room was on the 1st floor. So LOGICALLY speaking you will think it's on the 1st level which means you don't have to take the stairs. Mind you the hotel only has 2 storeys. So i couldnt find the room number written on a small sticker pasted on the card. Well staying at a budget placd like such don't bother expect a decent looking room key. So i went to the front office and inform her that i couldn't find the room and she insisted it's on the 1st floor and so this went on for a few minutes with me saying i can't find it. Then she was so mad at me, she literally stomped out from behind her desk and wanted to show me my room! But in the midst of doing so, a male staff at the front office happen to overhear our conversation and explained that actually the 1st floor meant that we had to climb the stairs as that is classified as 1st floor and the lower floor below the so called first floor is called the ground floor. So thank god for his patience and kind explaination, he deserves to be praised. Whereas the female staff ought to be re-train on her service, i am from the hospitality industry and this is clearly uncalled for as a front line personnel.
- Official Description (provided by the hotel):
- Alia Residence Business is located about 3 kilometers and approximately 5 minutes by car, from Langkawi International Airport. Alia Residence Business Resort has a unique touch that appeals to the business traveler,couples and family getaway to the island of Langkawi. For those adventurers and nature lovers are always welcome to the amazing island of Langkawi and Alia Residence Business Resort. With 70 rooms available and 3 types of rooms to choose from Alia Residence will accommodate to your needs. The facilities that Alia Residence Business Resort offers are:• Outdoor Swimming pool• Laundry Service• Ironing service • WiFi availability through out the resort• Transportation • Room Service“Comfort within Reach” ... more less
- Reservation Options:
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