We are currently at the hotel and I just thought I'd share a couple of lines on trip advisor in case people were looking at this hotel.
Prior to the check in we were expecting very little knowing that we are moving into a hotel with much lower standards than our previous accommodations. Nonetheless with some construction going on at the moment, the lobby area is unrecognizable which gave us an impression of complete chaos in this hotel. It is very run down and the whole place just looks exhausted; nonetheless, the rooms are spacious and appropriate for the price that we have payed.
The bathroom was a pleasant surprise with a bathtub, shower cabin sink and a toilet, still leaving a lot of space to maneuver. Water pressure is quite good, hot water comes out instantaneously. There are a couple of darkened spots between the tiles, perhaps mould or something else, but it is bearable. And also make sure you bring your own amenities, there are soap shampoo and a sanitary bag available here.
Air conditioning does its job and keeps the room cool which is great apart from the constant noise that it makes. But we spend majority of our time out and about the town so it never bothered us during our sleep. If you are a light sleeper I wouldn't recommend staying here.
My greatest concern was the cleanliness of course and I can say that Helang's level is satisfactory, apart from the old sofa that has yellowish and grayish stains all over. We have no bugs or any sort of insects in our room which is a main concern for me and housekeeping visits us everyday.
The fact that there is no safety box in the room concerned me a bit, but supposedly there are some available at the reception.
Room Service is until 11:00pm, but the menu is only a single page long with high prices. We were thinking about ordering in, but eventually decided to go out to Red Sky on Pantai Cenang instead and it was a good decision.
At breakfast there were very few basic things available: Fried noodles with vegetables, fried rice with vegetables, chicken sausages, baked beans, plain rice porridge, 2 types of fresh fruit, basic selection of bread, egg station and more noodles. I didn't find curry or any type of sauce for the rice which was sort of disappointing.
In Helang Hotel WiFi isn't free even in public areas, therefore we had to purchase it. Its 10RM for a single device valid all the way until check-out, which I guess is okay considering the decent speed and strong signal.
We haven't gone to the pool area yet, but it looks clean and good in size. There is a metal bar separation between the adult (deeper) area of the pool and the children's (shallow) section. There is also a small jacuzzi dedicated area near by, I'm not sure if it functions or maybe bubbles are just aren't visible from our 5floor room...
Overall, this hotel definitely needs at least a brief face lift everywhere. Because, frankly, the general atmosphere is 'worn-out' everything: carpets in the hallways, elevators, furniture and walls. Helang has a great potential as it is quite spacious and very close to Panai Cenang (18RM only by taxi). I was concerned with the airport being right next door, but we can't hear anything from over here.
P.S. Reception staff is helpful and provided a swift check in. However, at breakfast there were very few serving personnel at sight and they seemed not to understand any English.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Ctrip TA, Agoda, HotelsClick, 5viajes2012 S.L., Ebookers, Cancelon and HotelQuickly so you can book your Century Helang Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Helang Hotel