We booked a deluxe room; the package did not include breakfast. The first room we were given had a musty carpet and an air conditioner that was so noisy I thought the compressor was in the room. We asked for another room: the air con was quieter, the room wasn't smelly but it was on the ground floor and dark. Oh well...
On the second night my friend woke up because he felt something crawling on his body. He went to the bathroom and saw a big fat bedbug on his face. He woke me up and we found more bedbugs in the linen and on the walls. The night manager gave us another room to sleep in but the morning the day manager was completely unsympathetic. She wanted me to propose a solution to this problem and refused anything I proposed. I really feel that she blamed us for this problem.
Also getting the staff to clarify the difference between a deluxe - which we had booked - and a standard room - which we feel we were initially given - was impossible. Our request to be shown a standard room was denied. Apparently all the rooms were occupied - hard to believe because it was off season and there was hardly anyone at the hotel. There is a lack of transparency here.
The private beach and the pool are nice; the hotel is a horror.More
- Free Wifi
- Free Parking