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“Beautiful Resort - Relaxation &”

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Vivanta by Taj Rebak Island, Langkawi
Ranked #9 of 104 Hotels in Langkawi
Certificate of Excellence
Nibe, Denmark
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Beautiful Resort - Relaxation &”
Reviewed 27 February 2014

We have just returned back from Langkawi, Rebak and I would like to thank Rebak Resort for 12 wonderful days. We are a family of 2 adults and 3 children, and we enjoyed our stay at Rebak to the maximum. The girls loved the pool area, which was used daily – not too crowdie. It’s not a huge pool, but fantastic situated with a view over the sea towards Langkawi. If you get up a 7am in the morning you will see amazing sunsets.

The resort was well maintained and the pool was clean. Rebak resort is beautiful located in between fantastic high palm trees, trader palms etc. on Palau Island (south of Langkawi) - a relaxing 15min boat ride from Langkasuka jetty, which is 5-10min from the airport.

We were greeted and picked up at the airport by Rebak staff and smoothly transported to Langkasuka jetty. Checking-in went smoothly and quickly – very polite staff – and only ½ hours after we arrived the girls were in the pool.

We had a double bedroom (Garden View), which had huge rooms which were beautifully furnished. The house keeper was very friendly and made our stay great by being so attentive. In fact all the staffs were so polite and friendly. Nothing is too much trouble for them.

There is only one restaurant on the island but there are many choices on the menu. The food is expensive compared to other places we have stayed and visited in Malaysia. This is likely due to the isolated location. Each night there is a different buffet on offer with very tasty, good quality food available. We really enjoyed the Malaysian buffet. The girls loved the Italian buffet.

Breakfast is a big buffet every morning with more or less everything you desire. We really enjoyed this, having omelettes/poached eggs and local dishes. There is nothing you can complain about. The staffs were very service minded and came and filled up your glasses of juice etc.

Happy hour drinks prices were very reasonable, however did not apply to soft drinks and juices, which I did not understand why. There was live music in the evening at the Senari restaurant and later at the Minimum Minimum bar, where pool, table tennis etc. could be played.

I have only one negative comment, which is related to the last boat transfer time from Langkasuka jetty to Rebak, which was 19:45. This meant for us that we could not enjoy a meal outside the resort unless you pay for private boat ride (160RM) back to Rebak later. For those who only stay 3-5 days are Rebak this does not mean anything, but since we stayed 12 days we felt this a limiting our full enjoyment of our visit.

Overall Rebak Island is the perfect place for a relaxing getaway – thank you.

  • Stayed February 2014, travelled with family
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Helpful?
2 Thank Torsten S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Bengaluru, India
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 February 2014

We had been on our honeymoon to Langkawi recently and chose to stay at the Taj. It is a beautiful resort located on an island off the main land of Langkawi and is an idyllic place to spend some peaceful time. We spent 4 nights at the hotel and thoroughly enjoyed our stay.

The rooms, nay cottages, are very spacious and clean. We had booked the Garden View but were upgraded to the Partial Sea View option since it was our honeymoon! (And the hotel staff also sent us a "Happy Honeymoon" cake!) The cottage has a living room with a balcony overlooking the sea, a bedroom and a spacious bathroom with all amenities.

The food at the restaurant was good, although in terms of options there isn't much to choose from. They had a special buffet spread for dinner on 2 of the 4 days with live music and a dance troupe performing for the guests, which was pretty cool. The breakfast spread is second to none and we usually stuffed ourselves with breakfast and ended up having a light lunch.

The staff is very courteous and they also help you arrange for local attraction visits and cruises. It works out pretty well since you need not venture out to the mainland looking for tour agents for each of the touristy activities.

There are 3 bars at the resort, one by the beach (open till 8 pm), one in the main reception area (open till midnight) and one by the pool (open till 6 pm) with access only for the swimming pool users (yes, you read that right). The pool bar closing at 6 pm is a bit of a bummer. Also, the pool closes by 8 pm too.

The resort has a dock where a lot of yachts are docked and it adds to the beauty of the place. We spent the entire first evening just walking around the resort clicking some good pictures.

A negative of the place though is that since it needs to be reached by boat, you have to be at the port (Port Langkasuka) at particular times when the ferry leaves. The ferry isnt very frequent and the last one to the island is as early as 7:45 pm! If you miss that one, you have to call the hotel and get a special ferry arranged and shell out 160 to 220 ringgits for that trip!

Overall it is a great place if you want to just stay at the resort and relax in the evenings. If you are an animal of the night though, look for other options on the mainland, of which there are plenty.

  • Stayed February 2014, travelled as a couple
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Helpful?
2 Thank Sawan_Bangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 February 2014 via mobile

We stayed for 6 nights at Rebak Island Resort and had an amazing time from the minute we arrived.

Our room was huge and beautifully furnished. The house keeper Jalal was brilliant and made our stay really special by being so attentive. In fact all the staff are brilliant, nothing is too much trouble and they seem genuinely pleased to serve you. Not the case in most British hotels!

The resort was well maintained and the pool was lovely. The beach was a good size and really stunning but at low tide the sea was very shallow so you couldn't really swim. At high tide you could kayak over to nearby islands which was fun.

There is only one restaurant on the island but there is loads of choice on the menu. Each night there is a different buffet on offer with very tasty, good quality food available. We really enjoyed the Malaysian buffet and all the waiting staff and chefs were really helpful and offered a fantastic level of service. The food is expensive compared to other places we have stayed in Malaysia but you expect this for the isolated location and was the same sort of price of an average meal in the uk. The food is lovely though and worth paying for.

Overall Rebak Island is the perfect place for a relaxing beach getaway.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Becky M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 6 Contributor
1,020 reviews
288 hotel reviews
common_n_hotel_reviews_1bd8 578 helpful votes
Reviewed 26 February 2014 via mobile

Man - what a disappointment!! We had stayed in a Taj resort in Cochin, India before and the service there had been incredible.  As a result we were really been looking forward to our stay here and it was booked as a bit of a treat for us - what a mistake!

Given that it's supposed to be a 5 star resort, I was pretty disgusted with the level of service we received. 

In summary:

THE GOOD

Our room was nicely decorated, bed was comfortable and it had a balcony looking out into the sea. Bathroom was like a suite in itself and the place was very clean, there was also a fridge, mini bar, complimentary water and a TV with English channels.  The products in the bathroom were also nice.

Viva (I think that was her name), the young girl in the restaurant was excellent, friendly and attentive, and took an interest in us as guests, so refreshing compared to the rest of the staff who seemed tired.

Daniel also helped arranged ferry tickets to Penang for us.  Commission was about 10% I think.

The dude who carried our bags into our room was great and insisted on carrying everything. Thank you.

The fish curry and satays were tasty in the restaurant.

There is a happy hour where you can get half price cocktails.

There are quite a few activities and things to keep you busy like kayaking, painting and archery although some are only available once or twice a week and there is am extra charge for them. 

Breakfast is a big buffet and is quite good.  I missed the egg man but apparently there is someone there who will make you eggs/omelettes. 

There is a pool bar which was nice (although given the size of the pool we had water being splashed into our drinks by a guy swimming laps of the pool).

THE BAD

The beach isn't great, the water isn't that clear, and the sand is nothing compared with the beaches of Thailand, it's also very small. Go elsewhere if you're looking for a good beach.

There are not enought loungers around the pool which is also not really big enough considering the amount of people who stay at the resort.

Food and drinks are expensive as you would expect from a resort like this.  Budget around $15-20 for each main course. Breakfast was not included in our room rate and cost around $14.

Wine is available and is not bad although our red wine was served hot. I'd expect a bit better from a 5 star resort.

Some things had to be paid in cash (like ferry tickets) and other things in card which was annoying.  I don't know why we couldn't pay for everything by card.

We had just arrived in Malaysia from Thailand and had no local currency.  The exchange desk at the hotel as you would expect do not offer good rates, only change usd, aud, euro and gbp and maybe a couple of others so check you have the right currency before you arrive if you want to exchange money.  There is no ATM on the island.

A plank of wood fell from the roof on to our bed just as we got into our room.  Fortunately we were not sleeping at the time and two guys were called in to fix it.  They arrived quickly and immediately got to work moving there bed and setting ladders up.  I appreciate that they were trying to sort it out ASAP which was good but my boyfriend was a bit annoyed as he just wanted to relax for a bit in the room before going out.  Maybe the guys could have come back when we were not in the room.

The resort is very close to the airport and we had low flying planes flying now and then over us - not very relaxing. Stay in the north of the island if you want to avoid this noise.

Our toilet dripped constantly and kept me up quite a bit.

The air conditioning machine blows directly into the massive bathroom (which has no door) rather than towards the bed which meant that we woke up in the night boiling hot even though the air con and fan was on. 

THE UGLY

There was a sewerage smell that would waft in now and again from the sea - not sure what it was or where exactly it came from but it wasn't pleasant. 

There is only one restaurant which I can imagine would get boring after a few days.  Some of the dishes we had like the beef rendang were dreadful and I was tempted to send it back - the meat was dry and cooked to death, I couldn't taste any chilli or spices, one of the worse things I've tried to eat, crazy considering the price we paid.

The reception staff and most of the restaurant and bar staff just didn't seem that happy and weren't that friendly or accommodating. Very few if any staff members seemed to greet any of the guests with a hello or a good morning they just seemed tired or miserable.  A smile or a friendly greeting costs nothing and makes a big difference - I've received better service pretty much everywhere else in South East Asia. If you're going to call yourself a 5 star resort, act like one!

There seemed to be a lack of communication and training amongst staff.  Some of the staff couldn't tell us how much our breakfast would cost, and our breakfast bill was left off our initial bill so they sent a young boy over to our room to order us to pay in cash which we couldn't do as we didn't have cash.

The worse bit for me however was arriving at the resort.  We emailed them in advance to let them know that we would be arriving from Ko Lipe, Thailand by ferry and asked them if they could arrange a taxi to pick us up from where the ferry arrived.  We were told that this was not possible - have no idea why considering that they arrange journeys to and from Ko Lipe as part of the services offered in the brochures at reception.

We had no idea how much a taxi to the pier should cost and got completely ripped off. The taxi dropped us off at the Four Points hotel which is were the Rebak had told us the pier was near.  The taxi driver didn't know where the pier itself was.  This meant that we had to walk with our massive and heavy bags at the hottest part of the day for around 15-20 minutes across what looked like a derelict building site to what they call the pier where there was a little hut set up for Taj guests.  When we got to the hut no one greeted us, and there was no water or any refreshments available. It is literally in the middle of nowhere.  We then had to wait twenty minutes for the boats to leave for the resort.  It wasn't a good experience and I don't understand why the hotel couldn't have been more helpful in trying to get us to the resort. All they had to do was arrange for a taxi to pick us up and take us to the pier which we would have gladly paid for. I have no idea why this was too difficult for them.

There were also three speed boats leaving at the same time which didn't make sense.  If you have three boats, why not let one boat go as soon as it is full rather than make your guests wait for an hour for the "scheduled leaving time". I was also rudely and aggressively ordered to wear a life jacket by one of the drivers rather than just asked like any normal person which I didn't appreciate.  The other boat we took didn't require people to wear life jackets (I've also been on several and have never been forced to wear one before).

Getting to the resort was a very unpleasant experience and it took us both a while to calm down from it. 

Regretfully, I can't recommend this place, save your money and stay elsewhere. It's a nice resort with potential but badly managed. You get better service in hostels than you do here.

Stayed February 2014
Helpful?
3 Thank eatydrinky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 February 2014

A beautiful location, with well-sized rooms, even if they had the feel of a 1980s chalet. The one restaurant was a little samey in terms of food choices and the service of the waiting staff ranged from amazing to surly/impatient, however breakfast choices were well ranging and bits of the lunch menu were excellent - particularly good nasi goreng! A word to the wise - you did sometimes have to wait a while for a table, especially at dinner time.
The pool was fairly small and noisy and there was often a scrum for spare sun loungers, but the beach was more peaceful and generally quieter.
The bars were quite pleasant and the evening entertainment in the main bar was ok. Happy hour drinks prices were very reasonable.
We saw an excellent CNY show while we were here and I am not entirely sure my hearing has recovered from this.
I would also particularly like to thank Ankit (Senior Duty Manager) who went out of his way to help us with some business requirements we had whilst here.
Ultimately, if you want an out of the ordinary and slightly exclusive-feeling break, then Rebak Island is worth a look, especially if they can tighten up on a few of the slightly rough edges.

  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
Thank Ce9173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast N.Ireland
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 February 2014

We stayed in this resort for 3nights after a week sailing around Langkawi. We had visited most areas of the island and could thoroughly recommend a visit to Langlawi as everywhere we went was very lush and beautiful. We found the Rebak island resort a great place to relax after our sailing trip. Our rooms were large , with balcony looking out over the sea. We had large bathroom, walk in shower,large dressing room all of which were spotless. Choice of food was excellent and breakfast amazing. Staff we're extremely attentive and always smiling and courteous. We enjoyed riding the bikes, visiting the boats and met lots of interesting people. We hope to return to langkawi in the future and would hope to stay in this resort again. We would thoroughly recommend a trip to the Geo-forest while at langkawi to see the mangroves and the sea eagles. We anchored there one night on our boat and then returned on a kayaking trip organised from Rebak Island. We were able to go right into the mangroves doing this and saw monkeys, kingfishers,eagles,lizards.

  • Stayed February 2014, travelled with friends
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Helpful?
2 Thank Tonimcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 February 2014

Stayed for 3 nights in January after flights from UK and was an ideal location to relax before setting off into Thailand. We stayed in a garden room and were well looked after by Jalal who could not have been more helpful. The resort was all that you might expect from a Taj resort and would echo the positive comments of others. We would definitely return if we get the chance.

Room Tip: We stayed in 405 which was probably closest garden room to the pool and whilst it did not have a sea...
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  • Stayed January 2014, travelled as a couple
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Helpful?
1 Thank smokestone44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Vivanta by Taj Rebak Island, Langkawi

Property: Vivanta by Taj Rebak Island, Langkawi
Address: P.O. Box 125 Kuah, Langkawi 07007, Malaysia
Phone Number:
Region: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #9 of 104 Hotels in Langkawi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Vivanta by Taj Rebak Island, Langkawi 5*
Number of rooms: 94
Official Description (provided by the hotel):
We are a 5 Star Private Island Resort, off Langkawi. The journey to this property takes 20 minutes by ground transfer from Langkawi Airport to Port Cenang and 7 Minutes boat ride from Port Cenang to Rebak Island. The resort is located adjacent to the only fully equipped private island marina in Malaysia. Our Exotic Rebak Motifs are Nature Trails, Jungle Walks, Moon Deck Dining,Batik Painting, Mangrove Tours and Sunset Cruise. ... more   less 
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