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“Perfect stay in kota Bahru - but not easy to find”
4 of 5 bubbles Review of Leo Mutiara Hotel

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Leo Mutiara Hotel
Ranked #23 of 58 Kota Bharu B&B and Inns
Frederiksberg, Denmark
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Perfect stay in kota Bahru - but not easy to find”
4 of 5 bubbles Reviewed 21 July 2014

So hidden from the mainroad, that our taxi could not find it - and gave up! So we was left on the grand hotel at the other side. We found it after all!
The lobby looks like an intro to a Japanese horror movie! But when you enter the 29th floor/penthouse and meet the owner, you will be very impressed. The hospatility is more that you can ask for. The owner told us all about the city. Also gave us good advise within the "district": indian food, arab food, the mall... We got a "breakfast" ticket that was due on the other side of the street. Go there - it was awesome... Wash your hands and eat with your fingers...

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FlemmingHest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 reviews from our community

Traveller rating
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    5
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    3
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Rating summary
  • Sleep Quality
    3 of 5 bubbles
  • Location
    2.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Malaysia
Level Contributor
67 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 bubbles Reviewed 8 July 2014

We walked in to this hotel and it all started bad, should walked away but a colleague of mine says is a decent stay and affordable price especially for 4 person.

First, you cannnot access the hotel "walked in" you need to call and ask them to come down the hotel and ask for the door to be open.

Second, we specifically ask for quiet room, but the whole night no one can sleep because of this horrendous loud noise, now I know from review it is the elevator shaft sound. Ask for a room change, told us no more room available, I look around, it seem we are the only tenant. FUNNY !

Third, the bed is like water bed + squeeking sound

Last of ALL, we charge for 2 night confirmation, but we decided to stay for one, we ask to re charge our CC for 1 night we stay, the employee is helpful, but the manager insisted to charge both night. Called the CC support line, they inform the charges is not being made, only being confirmed and nothing much they can do until they charge it accordingly then only we can file a complaint.

The manager insist to charge for the second night and we decided to filed complaint against them.

Strongly advise all tourist, visitor or anyone AVOID this hotel at all cost.

Room Tip: DO NOT go to this hotel
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  • Stayed May 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank jeffayn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kota Bharu hotels

Vilvoorde, Belgium
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 19 September 2013

The place is clean and has nice views but they should not rent out room no4. It is located next to the elevator which makes a terrible amount of noise. Since we are talking about a 30 storey hotel, I had a terrible night in this family room. I asked for another room but the cleaning lady was not willing to prepare another room. Disappointing experience!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sovawe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leo K, Manager at Leo Mutiara Hotel, responded to this review, 6 June 2014
Dear sovawe,

Thank you for choosing to stay with us and taking your time writing us the review. We would like to apologize for the bad experience you've had, and be assured that the matter will not be repeated again. We hope that we will have the chance to welcome you again in the future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kelana jaya
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 29 March 2013

We stayed in room no 5 : 1 double + 2 single beds. Absolutely loved the towels! It was clean and smells good. The room and bathroom was huge. Conveniently located next to a mall. A lot of eateries around the area. Bath foam and shampoo provided.

Hotel is located inside a condominium (penthouse level 29). To get to the hotel, guest would need to call. It would be less a hassle if they'd provide a signboard to inform guest or an intercom by the door.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank miz_ad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leo K, Manager at Leo Mutiara Hotel, responded to this review, 6 June 2014
Dear miz_ad,

We appreciate the time taken to write us the review, as well as choosing to lodge with us. Thank you for the feedback, and it will definitely be one of the improvement area we will be looking at. We hope to have the chance of welcoming you back in the near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 22 January 2013

Room was nice and the tv was a good size. Sound was clear as was the picture quality. Showers and the bathroom were fairly clean. The room felt clean too! Everything felt a bit dated but well-kept. Service was fast and efficient. Breakfast was decent but would not have paid if it was not included in the fees. Location is great if you are going over the Singapore border the next day.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leunggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
1 of 5 bubbles Reviewed 17 October 2012

Booked on booking.com based on photos and and reviews BIG MISTAKE. Overpriced hovel. OK I only paid $50 But it was worth $10Advertised photo of building WRONG. Advertised with tea and coffee +mini bar+ cable tv NO NO NO Saddest part, I asked booking.com to enquire WHY this establishmrnt falsely represent themselves and got a glib response that they cant be responsible for every hotel. Funny,,,, I thought that was their business... Maybe not

Room Tip: Go somewhere else !!!!!!!!!!!!
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brenton H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Leo Mutiara Hotel

Property: Leo Mutiara Hotel
Address: Sri Mutiara, Penthouse (The 29/30th Floor Jalan Sultan Yahya Petra, Kota Bharu 15150, Malaysia
Region: Malaysia > Kelantan > Kota Bharu
Amenities:
Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #23 of 58 B&Bs / Inns in Kota Bharu
Price Range (Based on Average Rates): £
Hotel Class:1 star — Leo Mutiara Hotel 1*
Number of rooms: 20
Official Description (provided by the hotel):
Here at Leo Mutiara Hotel in Kota Bharu, we value your convenience above everything else, that is why we have a host of facilities to make your stay worry-free. Leo Mutiara Hotel is located in the building of Kota Sri Mutiara Apartments with their main lobby located at 29th floor. Situated at Jalan Sultan Yahya Petra, the hotel's location allows easy access to attraction such as the Craft Museum, Temenggor Lake, War Museum, Kota Bharu Mall, and many others via the transportations provided nearby. ... more   less 
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Also Known As:
Leo Mutiara Hotel Kota Bharu, Kelantan

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