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“A good hotel with many but.....”

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Renaissance Kota Bharu Hotel
Ranked #3 of 39 Hotels in Kota Bharu
Malaysia
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“A good hotel with many but.....”
Reviewed 11 April 2014

I was here couple of days ago. This would be my third time staying in renaissance hotel KB. Overall, i did not have much expectation as it usually will be few hours daytime n come back to sleep. I did not have the luxury to explore hotel facilities. Room: ok size..bit old and nothing interesting about the decor. It was nice to have a welcoming fruits but i think it was meant for someone else as they got the name on the welcoming letter wrong but never mind...one have to get used to this here....furniture is old, terrible mattress for those with back problem. Got free WiFi if you register with marriott group ( for no extra cost).
Breakfast is typical Malaysia style which kelantanese touch...with some eastern selection, dining room definately need maintainance ...
Not far from town with RM 10 via taxi to the famous pasar Siti khadijah. Shopping centre adjacent with bank teller machine n grocery shop.an easy walking to kampung serunding.

Overall, it was an ok hotel not a 5 star but maybe one of the best one can get in KB i suppose.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HayatiYaakup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Izudin M, General Manager at Renaissance Kota Bharu Hotel, responded to this review, 13 April 2014
Dear Madam,

Thank you for being a loyal guest to our Hotel. We appreciate the time taken to give us feedback on your recent stay at our Hotel. However, it is much regretted that your stay with us was not up to your expectations. Therefore, please accept our sincere apologies for the setbacks. Please be assured that meeting our guest’s highest satisfaction has always been our top priority and we are working hard towards that objective.

We hope to serve you better the next time you visit us.

Regards
Izudin Merican
General Manager
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336 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Melaka, Malaysia
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 5 April 2014

Stayed there for a course over the weekend, but brought along family.
Check in took a while, but they were sensitive enough and apologetic. Refreshments were given. Rooms were clean, with WIFI connections.
Next to the hotel is a shopping mall. So, easy access if you want to quickly get some snacks while enjoying your movie in the room.
Buffet breakfast was good with a good spread of eastern and western varieties.
Swimming pool looks ok but contrary to what others comment, it wasn't heated. There were no lifeguards as well.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RKHB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Izudin M, General Manager at Renaissance Kota Bharu Hotel, responded to this review, 7 April 2014
Dear Sir,

Thank you for your wonderful comments. We are glad that you had taken the time to share your recent stay experience at our Hotel. We are appreciative of your high regards given to our hotel. Every one of us here at Renaissance Kota Bharu always strives hard to meet our guest’s satisfaction.

We look forward to welcome you back the next time you are in town !

Best regards

Izudin Merican
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Devizes, United Kingdom
Level Contributor
56 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 27 March 2014

20 storeys high - distant views over the town, the top two floors for 'Club' members. Being high meant being further from the noise of the busy street. Additional fee gave you 'high tea' in the club lounge (a running buffet style Asian/European mix and as many teas or coffees as you wished!)
Outdoor pool I think was on 8th floor, great for a quick dip to cool down, was in the shade due to the high buildings all around it. Tennis court up steps from pool area. Four lifts
We expected this to be superb for the money; although room tastefully decorated the finish at the edge of bathroom tiles and edges of doorways was rough.
Lovely bed linen, hard super size bed. Small bath towels, not bath sheets. Hard towelling bath robes. Vey large safety deposit in wardrobe.
Internet connection problem some of the time.
Foyer area with piano was closed when we stayed.
No alcohol served at this hotel. The bar area near the dining room was full of cooking fumes the evening we stayed; there was a special food event happening.
Breakfast buffet had plenty of choice, beautifully served.
Not a lot of character here, somehow felt it had no soul despite the staff being helpful and friendly.
It advertised as the only 5* hotel in Kota Bharu, but I think there may be another

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lesley N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Izudin M, General Manager at Renaissance Kota Bharu Hotel, responded to this review, 30 March 2014
Thank you for staying with us and also taking the time to give your feedback on our Hotel. Please be assured that meeting our guest’s highest satisfaction has always been our top priority and we are working hard towards that objective. Every one of us here at Renaissance Kota Bharu always strives hard to meet our guest’s satisfaction.

We hope to serve you better the next time you visit us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
M
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 13 March 2014

I stayed here for 1 night during my trip. The Renaissance is Kota Bahru's only 5 star hotel but to be honest I would say that is generous and 3/4 stars would be more appropriate. It is the detail that can make a difference, the sheets on the bed were thin, the towels in the bathroom were like paper, if you flush the toilet the shower doesn't work and if the shower is on there is no water at all in the taps. Once the shower is off Though you get a nice dark brown liquid from the tap. I mentioned it at reception when checking out but nobody appeared that bothered so I just paid and left. If visiting the area again I would probably stay there again as the location is good but my expectations would be a lot lower.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TillyandBella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Izudin M, General Manager at Renaissance Kota Bharu Hotel, responded to this review, 18 March 2014
Thank you for taking the time to give your feedback on our Hotel.

We regret that your stay with us was not so pleasant. Please accept our sincere apologies for the setbacks. Please be assured that meeting our guest’s highest satisfaction has always been our top priority and we are working hard towards that objective.

We hope to serve you better the next time you visit us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guildford, United Kingdom
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 January 2014

This is the best hotel in Kota Bharu but it comes at a cost. The rooms are massive and staff very helpful. You can walk to the main town but roads busy and a little dangerous.

A good spa and pool to relax at after a long day walking round the town.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Matt K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Izudin M, General Manager at Renaissance Kota Bharu Hotel, responded to this review, 27 January 2014
Dear Matt,

Thank you for staying with us recently. We are glad you enjoyed your stay.
Please rest assured that meeting our guest’s satisfaction has always been our top priority.
Our Hotel provides complimentary shuttle service to the town area on scheduled time for our
in-house guests.

We look forward to welcome you back on your next visit !

Izudin Merican
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 January 2014 via mobile

I had a comfortable days staying in this hotel. Good services standard. Easily booked via hotel website. Next to shopping mall makes me easier to buy anything in need. My children enjoyed the stay, big cosy room. The bad thing was the traffic jam especially on weekend or peak hours

Stayed January 2014, travelled with family
Helpful?
Thank Nurul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Izudin M, General Manager at Renaissance Kota Bharu Hotel, responded to this review, 27 January 2014
Dear Sir,

Thank you for taking the time to write a review of our Hotel.
It’s good to hear that you had a good stay with your family at our Hotel recently.
At Renaissance Kota Bharu, our ambassadors always strive to meet our guests’ expectations.

As for the traffic jam, it only occurs occasionally like during festive season. On any regular day,
the traffic flows smoothly in front of our Hotel.
We look forward to welcome you back on your next visit!

Izudin Merican
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Petaling Jaya, Malaysia
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 December 2013

This is the best hotel in kota bharu but expect 5 star service from this part of the city but you have a great bed for sleeping. There is also a convenient shopping centre at the ground floor. Generally staff are friendly but service is rather slow and general maintenance need improvement.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nkchan2103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Renaissance Kota Bharu Hotel

Property: Renaissance Kota Bharu Hotel
Address: Jalan Sri Kota | Jalan Yahya Petra, Kota Bharu 15100, Malaysia
Region: Malaysia > Kelantan > Kota Bharu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 39 Hotels in Kota Bharu
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Renaissance Kota Bharu Hotel 4.5*
Number of rooms: 298
Official Description (provided by the hotel):
Experience the rich Malay culture at Renaissance Kota Bharu Hotel, a Marriott Luxury & Lifestyle Hotel and the city's only five star international class hotel with premier convention and wedding venue. Conveniently located in the heart of Kota Bharu's commercial and shopping district and also close to the domestic airport. For business or leisure traveler, the 298 spacious accommodation rooms and suites provides world class service and facilities including High Speed Internet, 2 Executive Floors with dedicated Club Lounge,Business Centre, wireless meeting rooms with Grand Ballroom, an on-site event management to create exhibitions, conventions, meetings and most extravagant weddings. The Renaissance Fitness Centre is Kota Bharu's largest gymnasium equipped with latest fitness equipment, steam rooms, sauna, Jacuzzi and a heated outdoor swimming pool. ... more   less 
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Also Known As:
Renaissance Kota Bharu Hotel Kelantan
Kota Bharu Renaissance

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