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“Below expectation”
Review of Billion Waterfront

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Billion Waterfront
Ranked #5 of 10 Hotels in Labuan Island
Kuala Lumpur, Malaysia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Below expectation”
Reviewed 13 April 2014 via mobile

I checked in with only one guest in front of me. The checked service was so slow and the 3 staff at the front desk showed no urgency. Took me 20 minutes to check in. It was a weekend of critical BPL football games and the Agusta Masters. Only one sports channel which was replaying yesteryear's games. Even the lounge bar didn't carry any sports channels. What a shame!!. Hot water supply was a dismal. Wasted 10 mins of running water and still not warm. And if you are a Maxis holder, signal will be very limited if not slow which is very disappointing. This is not my first visit to this hotel and I certainly wouldn't wanna stay here again.

Stayed April 2014, travelled with friends
Helpful?
Thank KampungBoy1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BillionWaterfront, General Manager at Billion Waterfront, responded to this review, 31 July 2014
Dear KampungBoy1963

Thank you for your feedback and will look into improving our services.

Have a nice day & Salam Aidilfitri!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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98 reviews from our community

Traveller rating
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    35
    14
    5
See reviews for
12
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52
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Polish first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
109 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 28 February 2014 via mobile

Located in front of Labuan Financial Park. The room is really spacious but with strong smell of Tobacco. Asked for a non smoking room but was told none left. The mattress is really rock hard but probably good for back ache. Only two pillows were provided in the room with no extras and two bath towels with no extras as well.

Breakfast was really lousy with both taste and choice.

Stayed February 2014, travelled on business
Helpful?
Thank Muzammil_MM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BillionWaterfront, General Manager at Billion Waterfront, responded to this review, 31 July 2014
Dear Muzammil_MM

Salam Aidilfitri! Thank you for your feedback and will look into improving our services.

Have a nice day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 February 2014

Been to this hotel couple of times for my business trip. Always my 1st choice of hotel in view of its price, service and room + plus view of the port. This hotel normally fully book, so make sure you make early reservation, at least 1 or 2weeks early.

They have changed the name to Billion Pavilllion now. The room is quite huge. Friendly and helpfull staff. The breakfast is quite standard - mostly local cuisine, but that's ok to me.

Situated opposite to Ujana Kewangan Complex - where you can find duty free shops, bank facilities, shopping mall and restaurants. But this hotel is quite far from the town in walking distance.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Edd_81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BillionWaterfront, General Manager at Billion Waterfront, responded to this review, 31 July 2014
Dear Edd_81

We thank you for choosing us as your preferred hotel and positive feedback.

Once again, thank you and we look forward to welcoming you back to Billion Waterfront.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perpetual traveller
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 February 2014 via mobile

Rooms are ok but getting tatty, I could overlook that. Rock hard mattresses, I could pass that as 'Asian' style. Sporadic internet, below average food and dirt on the restaurant floor, I could probably forgive that too. But having a crappy karaoke style band blasting out poor quality music until the early hours to an EMPTY BAR, what on earth are you doing!
I was lucky enough to have a room above the bar here the noise was emanating from, and it was horrendous. Others in our group were in the separate building and still had the same complaint. If you are thinking of staying here for business then forget it, the Dorset is for you. Great location, pool and air-con. Two stars for that. Never again will I stay here, never again.

Stayed February 2014, travelled on business
Helpful?
5 Thank serious_investor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BillionWaterfront, General Manager at Billion Waterfront, responded to this review, 31 July 2014
Dear serious_investor

Thank you for your feedback and will look into improving our services.

Have a nice day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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George Town, Malaysia
Level Contributor
135 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed 22 January 2014

I stay here not because I choose to, but rather it was booked by the company so I simply just obliged and stay here for 4 nights. Even back in 2008, I did stayed here before. Fast forward to 5 years ahead, the condition of the hotel is still the same, nothing changed for better or worse.
The hotel is situated right next to the sea and one of the biggest shopping complex in Labuan. Here in Labuan, theres not much shopping to do actually, except fishing and just hanging around doin nothing. The staff were not much help. They're busy minding their own business & playing games at the hp. The room were big but typical of a 3 star hotel anywhere here in Malaysia. But the swimming pool was quite nice and big actually. I swam everyday considering there nothing much to do here in Labuan after meeting.
Personally, its not a bad hotel. For the price you pay, you'll get services and rooms worth it. If you're into 5 star hotel with above-excellent services, then there are a few hotels in this state worth checking out rather than this hotel.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank madone1181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BillionWaterfront, General Manager at Billion Waterfront, responded to this review, 31 July 2014
Dear madone1181

Thank you for your feedback and will look into improving our services.

Have a nice day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buderim, Australia
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 19 December 2013

The rooms and pool are quite nice here but the food is terrible. Also the pool bar is very expensive compared to the other hotels in Labuan. It's across from the shopping mall which has most things you need. Eat at the Tiara hotel or at the fratinis Italian in town. The only to good places to eat in town.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miri, Sarawak, Malaysia
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 26 November 2013

Stayed here for 1 night. Room was OK; not luxurious but allows a good rest. My husband thought the bed was too hard but i could still sleep ok. TV was small and grainy and doesn't have too many channels. This is not at all a luxurious hotel but they have a great pool. Had dinner and breakfast at the hotel. Dinner was just ok. Breakfast included in the room is much like canteen food (sorry). There is a duty free shop right across the hotel. You have to cross a shaded area though.

Oh service. Service is HORRIBLE. My husband sent his coveralls for laundry and they never sent it back until after 10pm (so no hope of preparing for an early morning the next day) and even then that was only after I called many times. Receptionist only answered 3 times after it rang for a long time (I called many times). Each time they said they will check or that it is on the way (because it was raining) but it never came until the 3rd time i called.And housekeeping never answered.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EmmC48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Billion Waterfront

Property: Billion Waterfront
Address: 1, Jalan Wawasan, Labuan Island 87000, Malaysia (Formerly Waterfront Labuan Financial Hotel)
Region: Malaysia > Sabah > Labuan Island
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 10 Hotels in Labuan Island
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Billion Waterfront 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
Billion Waterfront officially opened its doors on the 01st December 1994 and was launched by the former Prime Minister of Malaysia Yang Amat Berbahagia Tun Dr. Mahathir Mohamad. The hotel is developed on approximately 4 hectares of reclaimed land adopting a contemporary architectural style with its external and internal decors. In 2004, the hotel received a 4-Star hotel rating from Tourism Malaysia. ... more   less 
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