Booked 2 rooms (430 & 431) at this hotel for 2 night's stay based on travel agent's recommendations. From the outside, it looks good.
First impression of the rooms were a let down. The internal door latch of the main door was broken. The toilet seats of both rooms were soiled by urine and we cleaned it outselves. The soap tray(431) was missing and had to be left on the bathroom floor. Not too pleasant during shower when the floor was soon flooded due to plugged drain. Informed the maintenance crew to clear the drain. When picking the soap from the floor, I noticed that the bathroom walls had not been scrubbed for sometime as they were blackish from molds. The fittings in the bathroom were falling apart. The bidet was leaking and the sink cracked. The bathroom door could not be locked from inside.
Next, the TV was not working and the set was replaced. The reception was however very poor. I missed my news at night. Wifi was intermittent. The cupboards and drawers were also thick with dust!
In the morning, I discovered some menstruation stains on my bed sheet! I am a man ok. I am not sure if they changed the bed sheet or it was from a poor laundry job. To say I am pissed off is an understatement.
I threw quite a bit of rubbish in the bin in the corridor and it was still there the next evening!
The buffet breakfast is reasonable in my humble opinion.
This hotel has serious housekeeping and maintenance issues.
We felt safe staying in this hotel and this is the only plus I could give.
- Official Description (provided by the hotel):
- HAN Rainforest Resort consisting 130 rooms. Free shuttle Resort-Jetty. No peak season surcharge FLAT RATE and 50% discount during promotion period. Free parking space. Large group,corporates,gorvernment agency,student and private association are welcome.Departure point for transfer to Kuala Lumpur, Cameron Highlands and Kuala Besut Jetty. ... more less
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- Also Known As:
- Rainforest Resort Taman Negara Hotel Jerantut
- Rainforest Hotel Jerantut
- Rainforest Hotel Taman Negara